Braman BMW Miami - Service Center

The job was done right. I got to drive a loaner instead of waiting. Ben Ferrer was very nice. Your list of employees below is not very diverse. It's almost all Latin-American. of waiting. Ben Ferrer was very nice. Your list of employees below is not very diverse. It's almost all Latin-American. More

The best part of Braman service department is Thomas Rutigliano! He is courteous, professional, great attention to detail. Most importantly, he kiss any personal attention and is the epitome of what a Rutigliano! He is courteous, professional, great attention to detail. Most importantly, he kiss any personal attention and is the epitome of what a customer service representative should be. More

Thank you for always providing great service, prices, answering all our questions and love to be treated like I’m part of the Braman Family. answering all our questions and love to be treated like I’m part of the Braman Family. More

Kristopher, was very helpful, trouble shooting the issue I was having with my sound system himself. We determined it was not the car system but my cell phone. Also, received me at pick-up and personally t I was having with my sound system himself. We determined it was not the car system but my cell phone. Also, received me at pick-up and personally took care of my rental car return. Excellent service! Jim Padron More

I bought my car at Vista BMW and switched to Braman because of the horrible experience I had at my first service visit there. Definitely don’t regret the change. because of the horrible experience I had at my first service visit there. Definitely don’t regret the change. More

I was very dissatisfied with the service. Had to bring my car in since the engine light came on made an appointment for Friday morning, requested a loaner I was told first came first gets the loaner. Fi my car in since the engine light came on made an appointment for Friday morning, requested a loaner I was told first came first gets the loaner. First time I use Israel Vazquez put my name down and by 9:00 AM I was told no more loaners. Spoke to the manager and luckily he got me one, never imagined that my card would not get looked at until Monday and finally got my car back on Wednesday and probably the service adviser that made it happen is Felipe. I think that if you don't have enough personnel then decline the appointments or I should have been told from the beginning how many days my car would sit there. With 15,000 miles and under warranty it seems that my car was NOT a priority. What a difference in the service that Mercedes Benz provides. More

Aaron is the best service guy, he is always so accommodating and helpful, he is very knowledgable and helped steer me in the right direction accommodating and helpful, he is very knowledgable and helped steer me in the right direction More

Armando Acosta was of brilliant assistance by promptly providing a service quote and getting the car fixed. 5 stars service, quality , and timelines. Back on the road! providing a service quote and getting the car fixed. 5 stars service, quality , and timelines. Back on the road! More

Bismark is above and beyond and is an asset to Braman!!! He made sure I was informed and happy with the service and followed up. He made sure I was informed and happy with the service and followed up. More

Armando was top notch. Was very happy with time it took to get back car. Was very pleased with the service price. I will return again. to get back car. Was very pleased with the service price. I will return again. More