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Braman BMW Miami - Service Center

Miami, FL

4.6
970 Reviews

970 Reviews of Braman BMW Miami - Service Center

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February 22, 2025

Outstanding customer service from start to finish. Israel my service advisor congenially and attentively addressed my questions and concerns. and promptly followed up. Thank you Israel for your frien More

by ALISHA.TALBOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Israel Morales
Feb 23, 2025 -

Braman BMW Miami responded

Thank you, Alisha, for taking the time to share your thoughts on working with Israel and our team. We're glad to hear we delivered such a great experience! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 21, 2025

Very poor. Won’t go back I feel like they took advantage of me I Absolutly won’t go back More

by MGAVOTTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mauro n his manager
Feb 23, 2025 -

Braman BMW Miami responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Braman BMW Miami Team

February 21, 2025

Easy to get early appointment and the wait time at the dealer to perform the service was short. Service advisor was friendly and. clear. More

by larsschott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrey Lopez
Feb 21, 2025 -

Braman BMW Miami responded

Thank you, Lars, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 21, 2025

Maruf is always amazing to work with. Makes every visit easy, friendly, and accommodating. Thank you Maruf, More

by JESSICA.M1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maruf
Feb 21, 2025 -

Braman BMW Miami responded

Thanks for sharing your thoughts about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 21, 2025

Dealer agent polite and knowledgeable. Clean and complete service facility. The third party loaner (rental) company on site, could improve waiting time though! More

by pmiglioli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 21, 2025 -

Braman BMW Miami responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 21, 2025

Vehicle repairs taking awhile and there are limited number of loaner cars that we want. Service is great though. More

by GARY.HU
Recommend Dealer
Yes
Employees Worked With
Osvaldo Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Braman BMW Miami responded

Thank you for your review. We're sorry your visit didn't go as planned, Gary, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 20, 2025

Good service and excelent costumer service, 100% recommended. The staff was professional, attentive. I highly recommend Alex Cruz and the team, to anyone looking for quality service More

by Alirio Puerta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Cruz
Feb 21, 2025 -

Braman BMW Miami responded

Thank you so much, Alirio, for your kind words for Alex and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 19, 2025

Excellent service the service advisor was very nice and the car was done when they said they will be done More

by CTAAZIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Osvaldo Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Braman BMW Miami responded

Thank you for the kind words for our service department! Osvaldo and our service team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 19, 2025

Great service. The car was returned promptly and I really like that the service technician makes a video of the inspection and makes it available More

by RICARDO.ALARCON001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Santiago
Feb 19, 2025 -

Braman BMW Miami responded

Thanks, Ricardo, for sharing about your experience with Braman BMW Miami. We appreciate your business and hope to see you again soon! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

February 19, 2025

One place where most dealers fail is in the service department. I typically travel from my home which is very close to your competitor because of service handled by Jomar. I am not sure if all Braman e More

by AABREU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jomar
Feb 19, 2025 -

Braman BMW Miami responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jomar here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

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