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Braman BMW Miami - Service Center

Miami, FL

2.6
756 Reviews

756 Reviews of Braman BMW Miami - Service Center

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October 29, 2024

I’m under the NHSTA 24v-576 for my 2020 BMW engine starter recall I’m trying to get the reimbursement of the 05/24/24 engine starter service repair payment of $3,977.18 because at that time the recall More

by remediosoryszczuk
Recommend Dealer
No
Employees Worked With
Nasser Darwich
Nov 02, 2024 -

Braman BMW Miami responded

We're sorry to hear about your experience, Remedios, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Braman BMW Miami Team

July 21, 2024

Most dealership service centers are ripoffs that charge too much and try to upsell. This one is the worst I’ve seen though. Perhaps they’re just doing things the “Miami way” but this midwesterner knows a s More

by Cam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Jul 25, 2024 -

Braman BMW Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Braman BMW Miami Team

Jul 25, 2024 -

Cam responded

Oh thank you so much for the generic, canned, non-personal response you provide to everybody. I have zero reason to communicate with you on this issue. We all know it will go nowhere. I had the work done at a highly rated shop in Miami Beach for $1000 less than you quoted me. $1000!!! How do you people live with yourselves. Just goes to show that you should never use a dealership, especially Braman, unless you’re a fan of throwing money away. I guess you do get free coffee though. If anyone would like a much better place to take your car, it’s Larry’s Auto Repair in Miami Beach. Much better service and much better prices.

April 29, 2024

I bought my car in braman Miami, Hyundai kona 2024, the seller Luis Manota, very professional, helpful, efficient, thank you for making the process more agile and pleasant, I am satisfied, highly recommend More

by lisandroalmaguerl
Recommend Dealer
Yes
Employees Worked With
Luis Manota,
Apr 29, 2024 -

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Braman BMW Miami to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Jorge Rouco jrouco@bramanmiami.com 786-453-7740

April 04, 2024

Subject: Unacceptable Service and Quality of Work at Braman BMW, Miami on our 2013 328ic I am writing this review to express my extreme dissatisfaction with the service and quality of work provided by More

by chicagreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Igarza, Service
Apr 07, 2024 -

Braman BMW Miami responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Braman BMW Miami Team

March 12, 2024

Ordered a grille online, part came in damaged and appears to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from P More

by justin.howard86
Recommend Dealer
No
Employees Worked With
Online parts
Mar 15, 2024 -

Braman BMW Miami responded

We're sorry to hear about your experience, Justine, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Braman BMW Miami Team

December 01, 2023

For the last 10 years i owned bmw and took my car for everything to Braman miami since i live across the street. Thomas Rutilgliano worst customer service ! Didnt care about customers loyalty! Brushed m More

by Chaoulralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Rutigliano
Dec 05, 2023 -

Braman BMW Miami responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Braman BMW Miami Team

September 29, 2023

Attempted to order wheel arch extensions, a part from the team at BramanMiniParts (aka Revolution parts) and they tried to fill the order, with full shipping cost, without the extensions. I had mistakenly ad More

by michaelbrodycamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ameen Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Guevara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jairo Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Camacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maykel Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yoana Leon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwardo Calderon, Mark Correa, Raul Espinosa
Oct 04, 2023 -

Braman BMW Miami responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Braman BMW Miami Team

September 27, 2023

The worst experience unprofessional they charge me $779. 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $ More

by roedvigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bismark Guerrero worst service writer
Oct 01, 2023 -

Braman BMW Miami responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Braman BMW Miami Team

June 18, 2023

The worst experience unprofessional they charge me $779. 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $3k I sen More

by Roedvigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bismark Guerrero the worst service writer
Jun 21, 2023 -

Braman BMW Miami responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Braman BMW Miami Team

Jun 22, 2023 -

Roedvigo responded

I think is time to clean the house after my bad experience a lot o f people told me really bad histories in your dealership.Attached is copy of the bil That shows charge of $664 labor to replace the hall sensor located in the luggage area customer #1090481 invoice 466781 check out is unbelievable

Jul 19, 2023 -

Roedvigo responded

No explanation at all

April 20, 2023

It should be 0 stars, 1 is too much! !!!! Braman BMW Service Dept. has the WORST customer service I have ever experienced! Brought my car in for a sunroof leak which is supposed to be a More

by ISABEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maruf Muchalla
Apr 23, 2023 -

Braman BMW Miami responded

Isabel, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Braman BMW Miami Team

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