Braman BMW Miami

Such a Pleasure!! When I finally went to look at cars to replace my Audi S5 I decided to start at Braman in Miami because of their huge, multilevel indoor showroom. I When I finally went to look at cars to replace my Audi S5 I decided to start at Braman in Miami because of their huge, multilevel indoor showroom. I originally thought I wanted a BMW M2. They had 2 of them in stock! But then I saw a 750i M-Sport and immediately I was in love. The moment I walked in the showroom i was assisted by Roberto Bey who promptly offered me refreshments and showed me the cars I had inquired about. we drove the one I preferred and worked on a deal. I asked just to drive the 750i since I never had driven the newest body style and he took it outside for me! when i drove the 750i i was in love. So we worked out a deal for it to be mine! The negotiations were effortless and then I went to the finance office where Jay Foster assisted me with my paperwork and plate transfer as well as any additional protections I might value for my new car. Jay was very efficient and helpful in explaining all of the various options and helped me to make sense of it all. They both stayed until 10pm finishing everything for me so i could have the new car that same day. What a great experience. Above and beyond. They really made buying my car a pleasure. Hats off to them for doing it all right. Whenever you walk into a dealership you expect the opposite of the experience I just shared. But they changed my opinions and I am very grateful to them. Annndd. I love my 750i. Thanks so much guys! Danny More

Excellent customer service. Victoria was extremely helpful and professional. I am extremely satisfied with her level of customer service I received and especiall Victoria was extremely helpful and professional. I am extremely satisfied with her level of customer service I received and especially how accommodating Victoria was to my needs as a consumer.she when above and beyond to make this experience wonderful. I thank Victoria once again for such wonderful experience and again an A+ For the Braman BMW team for always taking great care of me . More

Great service Service is great, right down to the appointment, the visit, the loaner vehicle and pickup, it was done organized and professional. Really couldn’t ask Service is great, right down to the appointment, the visit, the loaner vehicle and pickup, it was done organized and professional. Really couldn’t ask for better. Aaron Vázquez my service professional kept me informed of what my vehicle needed and had my vehicle called down and waiting for me when I arrived to pickup. Love it. Thank you. More

Best service ever Braman Bmw is the best. We have been buying our cars for 20 years. Ezequiel , our sales representative treated us like family, and we definitely rec Braman Bmw is the best. We have been buying our cars for 20 years. Ezequiel , our sales representative treated us like family, and we definitely recommend him and Braman to everyone who likes best customer . Thank you Ezequiel and Thank you Braman. We love our new car More

Have Always Had Positive Experiences At Braman This is the 7th Car I have leased from Braman and all my experiences have been positive. They have always been friendly, professional, and efficient. This is the 7th Car I have leased from Braman and all my experiences have been positive. They have always been friendly, professional, and efficient. More

Worst service experience imaginable. My one year old car was towed to the dealership on Friday, August 30st because it would not start. Got a txt form the dealership Friday afternoon t My one year old car was towed to the dealership on Friday, August 30st because it would not start. Got a txt form the dealership Friday afternoon that my car is being worked on. Call the dealership talk to service advisor, tell him that I am a New Yorker and on my way back to NY. After the car is fixed I would need help arranging it shipment back to NY. "Not a problem." Great. On Tuesday I call the dealership just to find out that noone looked at it, because of the storm Dorian. What storm, it missed Miami? Ok, fine. Thursday call again and being told that fuel pump need to be replaced but the pump is special order and is being shipped. Why is fuel pump for 2019 series 4 BMW a special order? Makes no sense. Call them again on Friday, September 6th, - no call back. Then get a TXT that my car is ready for pickup. Great. Call leave a message for the service rep and text asking for arranging for the car to be shipped to NYC, no txt back no call back. Call again today, Monday September 9th, leave a message. Get a call back, service rep tells me "We do not ship cars, you have to arrange it on your own." This is a auto dealership, what do you mean you don't ship cars? left a message for a service manager, waiting for a call back. Disgrace! One week to replace one warranty covered fuel pump and an auto dealer that does not ship cars. Unbelievable. More

CAR RENTAL As always, it took 10 minutes for the Service Advisor to get my car and paper work ready. I arrived at 10:10 and was finished with him at 10:20/25. As always, it took 10 minutes for the Service Advisor to get my car and paper work ready. I arrived at 10:10 and was finished with him at 10:20/25. The car rental was a NIGHTMARE! Sat for over an hour - did not get car til 11:40. The people working behind the counter have no people skills. More

Always Standing By. Felipe Bocangel is always standing by to help me every time I come to Braman Motors for service. He is a excellent service consultant who takes great Felipe Bocangel is always standing by to help me every time I come to Braman Motors for service. He is a excellent service consultant who takes great pride in helping BMW owners get the best experience possible. Mr. Bocangel ask all the right questions about the service of your automobile and gets all the paper work completed in minutes. More

Top Service As always Braman didn’t disappointed me. Bismarck provides an awesome service. He is always there for you. He promptly answered my calls and messages, As always Braman didn’t disappointed me. Bismarck provides an awesome service. He is always there for you. He promptly answered my calls and messages, very respectful and professional at all times. He explained every aspect of the service to my car in detail. You have an important asset in him. I am happy with the service. Wouldn’t take my car anywhere else. More

A 5 Star experience My service advisor Jeff Rodriguez was absolutely excellent, made the process extremely smooth, and kept me in the loop while my vehicle was in for ser My service advisor Jeff Rodriguez was absolutely excellent, made the process extremely smooth, and kept me in the loop while my vehicle was in for service. Highly recommended and will be a returning without a doubt! A+++ More