Braman BMW Miami

Purchase of a New Car The interaction with Mr. Donate was direct, clear and very responsive on his part. He communicated at every step and there were no problematic surpris The interaction with Mr. Donate was direct, clear and very responsive on his part. He communicated at every step and there were no problematic surprises. The process was very professional. More

Excellent service Braman BMW provides excellent service,greats you very fast and makes sure you satisfy for any reason that bring your visit;therefore,I will always get Braman BMW provides excellent service,greats you very fast and makes sure you satisfy for any reason that bring your visit;therefore,I will always get back. More

Over-priced, Over-rated- DISGUSTED! My only great experience was the Customer Service I received from Aaron Vasquez, hands down. It disgusted me that they wanted to charge me over $8000 My only great experience was the Customer Service I received from Aaron Vasquez, hands down. It disgusted me that they wanted to charge me over $8000.00 for repairs when another location with same BMW Certified Technicians is going to charge me $1100..I took my car in for a diagnostic ONLY which I was advised would cost $249.00 (still overpriced) but I agreed to the cost, and low and behold, they screwed me for $411.00 because they changed a few bolts on my alternator, Non the less without my consent! I promise, this will be the last BMW I will ever purchase and cant wait to get rid of it!!. SO DISGUSTED! I dont usually write bad reviews if any at all but this here, was warranted! More

White glove treatment My service representative, Jeff, goes above and beyond the call of duty to make that my BMW is serviced properly. Great customer service! Miguel Restr My service representative, Jeff, goes above and beyond the call of duty to make that my BMW is serviced properly. Great customer service! Miguel Restrepo More

The best vehicle service I’ve ever had Every time I bring my vehicle in for service Marlon takes care of everything my vehicle needs and even more. Braman service technitian always take gre Every time I bring my vehicle in for service Marlon takes care of everything my vehicle needs and even more. Braman service technitian always take great care of my vehicle. I have never had any issues after service has been performed. I trust Braman BMW Miami and you should too More

Service Great service and staff and very easy to get there , its a nice place to wait for your car. They really care about you and help you if you need it. Great service and staff and very easy to get there , its a nice place to wait for your car. They really care about you and help you if you need it. More

Disappointed!! Very unprofessional Very disappointed. I currently own a MiniCooper Convertible that I purchased from Braman two years ago. Besides that my family have bought all their c Very disappointed. I currently own a MiniCooper Convertible that I purchased from Braman two years ago. Besides that my family have bought all their cars there (Mercedes Benz $80K and Cadillac $40K). I went to inquire about a new BMW and I was very disappointed since I currently have a MiniCooper $37K and I was under the understanding that I would receive a special discount from a loyalty program. Even though they have a pretty good inventory, they are not willing to negotiate (at all, like seriously AT ALL). They had a 2016 BMW with only 83 miles sitting there, depreciating with piles of dust on it; in other words losing money (but again not willing to negotiate) The finance specialist told us that we may “need to look at other brands”. Wake up finance guy, we aren’t dumb and can punch numbers in a calculator. My boyfriend and I have business degrees. Very unprofessional. Even took out a calculator acting like we were in 3rd grade teaching us math. That’s not how you treat customers with a condesendating attitude. Oh and Marc Martinez, you aren’t the finance specialist. You’re a “client advisor” aka a sales guy. Way to lie to us. We ended up going to other dealership, found a great deal in a 2018 BMW. I let the Braman sales person (Ezequiel) know about and he basically answer: “Thank you for letting me know. Good night”. I guess they don’t want my business and my family’s business either. No shoping with Braman anymore. They literally think they are the best delearship because they sell luxury cars. Give me a break. More

Great Very pleasure experience left very happy and definitely coming back in three years for my new bmw Fernando and Jerome did an excellent work both are g Very pleasure experience left very happy and definitely coming back in three years for my new bmw Fernando and Jerome did an excellent work both are great professionals More

I love my new BMW!! I love the way the salesman helped me to get a very nice car with the best deal, my family and I appreciate the attention from the credit manager. I love the way the salesman helped me to get a very nice car with the best deal, my family and I appreciate the attention from the credit manager. More

New 5 Series Great service, very professional. This is my 8th or 9th BMW, Marc has helped me with the last two. Super efficient and responsive. Would recommend Great service, very professional. This is my 8th or 9th BMW, Marc has helped me with the last two. Super efficient and responsive. Would recommend both Marc and the dealership. More