Braman BMW Miami

Always Professional My service tech is always professional and service is always quick. I can get in and out and be to work on time. He always informs me of what needs to My service tech is always professional and service is always quick. I can get in and out and be to work on time. He always informs me of what needs to be addressed. More

Never again Second car I bought here. 6 BMW leased. Total bad deal. I will use a Broker from now on. Service dent repair is a con job. Oil service and asked 3 hou Second car I bought here. 6 BMW leased. Total bad deal. I will use a Broker from now on. Service dent repair is a con job. Oil service and asked 3 hours More

Good service and work Everything that I requested was completed and even more. I am very pleased with the work that was done, however I do have an. issue with the condition Everything that I requested was completed and even more. I am very pleased with the work that was done, however I do have an. issue with the condition that the car was returned to me in. Work was done along the dashboard and windshield and theses areas were left very dirty. The car should have been detailed and the interior cleaned. More

Terrific service writer Always receive outstanding service from Felipe, I have been servicing my vehicles with him for over 17 years and he is the best service advisor I have Always receive outstanding service from Felipe, I have been servicing my vehicles with him for over 17 years and he is the best service advisor I have had the pleasure to work with. More

Very satisfied Excellent customer service from sales, financing, and rest of staff. Highly recommended. Professionals that are a pleasure to work with. See you in Excellent customer service from sales, financing, and rest of staff. Highly recommended. Professionals that are a pleasure to work with. See you in 3 years. More

Last minute service/ no previous appointment I stopped by the dealership at 7:45pm just before closing. Felipe professionally and promptly handled my request and arranged and explained another ne I stopped by the dealership at 7:45pm just before closing. Felipe professionally and promptly handled my request and arranged and explained another necessary repair which was balancing the tires. Whilst preparing his paperwork, the rental car was already being organized. I left Braman that evening shortly after 8pm. Excellent service! Text follow up about progress and approval of repair was equally flawless. More

Awesome Excellent service great customer service. Above and beyond. The quality and communication skills are second to none. Everyone one of the staff members Excellent service great customer service. Above and beyond. The quality and communication skills are second to none. Everyone one of the staff members are professional. More

Great service as usual the only issue is the fact that the loaner counter always seems kaotic and there was an issue with enough loaner vehicles that was handled p as usual the only issue is the fact that the loaner counter always seems kaotic and there was an issue with enough loaner vehicles that was handled poorly in my opinion. Several BMW cliens where asked to uber and offers reimbursements but it’s the way they where told that mini clients had preferential treatment and they could not get a car befor those clients. Once again it did not affect me they treated me great and I was lucky to get a car and the information was not incorrect it’s just the way it was presented... suggestions make the loaner reservations part of the service appointment... this way the rental counter is not taken by surprise with the amount of loaners. Thanks More

EASIER THAN 1-2-3 ALL I HAD TO DO WAS PHONE TO MAKE AN APPT. THE TOW-TRUCK WAS HERE THE NEXT MORNING. VERY PROFESSIONAL AND KIND DRIVER. SWITCHED CARS WITH MINE AND ALL I HAD TO DO WAS PHONE TO MAKE AN APPT. THE TOW-TRUCK WAS HERE THE NEXT MORNING. VERY PROFESSIONAL AND KIND DRIVER. SWITCHED CARS WITH MINE AND IT WAS DONE. I HAD A TERRIFIC LOANER. AND IN A FEW DAYS, ALL MY CONCERNS WITH MY BMW WERE ADDRESSED AND FIXED PERFECTLY. THE CAR WAS DELIVERED THE SAME WAY IT WAS TAKEN IN AND THE CAR CAME BACK CLEANER AND BETTER THAN BEFORE. 10 STARS ALL THE WAY!!! More

Amazing customer service Felipe Bocangel is always cordial available and always communicates so that we are in the know with our vehicle. He constantly goes above and beyond a Felipe Bocangel is always cordial available and always communicates so that we are in the know with our vehicle. He constantly goes above and beyond and if any issues, he’s always there to communicate and provide us updates. More