Braman BMW Miami

Juancarlos was great, treatment at dealership first class, the best experience I had ever had in buying a car. Jose class, the best experience I had ever had in buying a car. Jose More

I brought my car in to get an oil change as part of the 3 oil change package promotion. Set an appointment at 12 and a lyft was provided to my house and scheduled for one back due to service being told the c oil change package promotion. Set an appointment at 12 and a lyft was provided to my house and scheduled for one back due to service being told the completion time was 2 hrs and 45 minutes. No problem. However i waited until almost 4 and still no contact from my service advisor including via text that went unanswered. I contacted the dealership and waited about 15 mins to speak to someone. Once i was taken off hold i explained that i had not heard from my service advisor and i wanted to know if my car was finish due to a sense of urgency and I had to go to work. . The receptionist was very rude and unprofessional and told me my car would not be finished until after 6:30. I exclaimed that I was not advised of that and I would not unfortunately be able to wait that long because i had not made allowances for the time difference and had to go to work. She rudely said " well...they should have told u that". I told her that was not the case and that i had been unable to reach my service advisor via text or call and i needed an immediate update. I asked her what could be done and again, she rudely said that i would still just have to wait until he decided to call me back to be updated. Basically she could care less! The advisor finally responds via text and was like oh he was on a call with warranty Department. He finally schedules the lyft ride back and it was cancelled several times. That was a whOle other disaster waiting to have the ride service confirmed and more time I did not have to idly wait. I finally get there and still have to wait until the final bill was stamped clear even though the service was prepaid. Once i leave,my service engine light for the service performed is still on. I messaged my advisor and asked him and no response. Called repeatedly, no answer. I then check the multipoint inspection link and i only have a video. I sent a text inquiring about that also. NO RESPONSE. Im very disappointed. I guess because I have an older model car was one of the factors as to why my service was less than I would have desired it to be or maybe because my skin was so heavy with melanin. I even inquired about getting a new car today and I was told to "go up North" that I would get a better deal due to the "type" of customers that particular location caters to. I still did not get to speak to the advisor once I got there and zero estimates were given on things specifically requested. Needless to say, i was late to work and thoroughly disgusted. More

I took my car in to Braman BMW to fix the convertible top only. After dropping it off my service advisor Jomar called me and ask me an odd question (felt like a setup) I had no other issue with my car u top only. After dropping it off my service advisor Jomar called me and ask me an odd question (felt like a setup) I had no other issue with my car upon dropping my car off. The question asked was if my radio was working and I said yes I have no problem with my radio in fact I had no other issue with the car excepting the convertible top. . When I picked up my car I had no warning sounds or any audio whatsoever. . I was told the issue is the amplifier. How does an issue with a convertible top turn into an amplifier problem when it work upon initial drop off. They have had my car now for 3 weeks stating the amplifier part is on back order. Today I requested to pick up my car and would return it when the part arrives. I went today to pickup my car and after waiting 40 mins they bring my car down. somehow my car was fine to drive to the pickup area but then was told my battery is dead. I have paid my deductible to get the audio fixed (was not broken when initially dropped off) now the battery. I feel like I am getting scammed by Braman Service Dept. Anybody else feel this way? More

I am 57 years old and this was the best and the easiest car purchase in my life. Will Perez was my sales person and he was simply OUTSTANDING! I live in the Tampa Bay area and the car was in Miami. It car purchase in my life. Will Perez was my sales person and he was simply OUTSTANDING! I live in the Tampa Bay area and the car was in Miami. It was easy to commit to the purchase sight-unseen because everything I needed to know or see was available to me within minutes (additional detailed photos, video clips, etc). I was treated fairly (price of the car that I bought as well as my trade-in). The buying experience and picking up the car went as planned and everything went smoothly. Will is an utmost professional and made this overall an excellent buying experience. I would definitely recommend Braman Motors Miami to anyone out there looking for a new or preowned vehicle. THANK YOU! More

Had the vehicle courtesy picked up on Tuesday January 17th, As of Jan 19 , no Candi, customer service liason they did not have a techician to work on the car. Then they went stone silent. Friday Morning 17th, As of Jan 19 , no Candi, customer service liason they did not have a techician to work on the car. Then they went stone silent. Friday Morning the 20th , left two messages, three direct texts. Finally told their system was down and would update me when back up. Asked for Service Mgr Alex to call me - never happened. Car did arrive back Friday afteroon. Use to have issues with my BMW service years ago. Reason I stopped buying from Braman. Customer service is non existence, with the except of the courtesy drivers. Service seems to be fine . I questioned Candi why my repair order showed tire rotation. She said they did not need it , as the treads were fine. Seriously?? right before she hung up on me. More

If I could give this dealership no stars I would! They are very unprofessional!! Buyer beware! Do not purchase a car from here! They are the absolute worst!!! They will sell you a car that’s already They are very unprofessional!! Buyer beware! Do not purchase a car from here! They are the absolute worst!!! They will sell you a car that’s already sold and string you along. More

The worst BMW service department customer service by service director Jose Ortega. Avoid all Braman BMW service departments at all cost. Took my sons car for an A/C system musty odor issue after the shr service director Jose Ortega. Avoid all Braman BMW service departments at all cost. Took my sons car for an A/C system musty odor issue after the shrader valve was replaced in West Palm Beach Braman after they had the car for two weeks in WPB. When I received the car back in Miami after the A/C musty odor the A/C was not working anymore. When I went to speak with Jose about the issue he said it was my fault that the A/C was not working. When I asked him why he said because everything here is recorded and documented which I was puzzled as to why he would even say that. I simply requested for the A/C to work the same way it was working when I dropped it off for the odor issue and he said he couldn't unless I pay $500. I didn't even receive a survey from BMW More

I have been purchasing my BMW cars from Braman for almost 30 years and regarding the sales department I have no complaints at all specially for the last decade when I have been doing business with Sergio Riv 30 years and regarding the sales department I have no complaints at all specially for the last decade when I have been doing business with Sergio Rivera, the best sales person ever ! I even consider him my friend ! And I always take my cars to service at Braman as well and Up to today, the service has been great, always done with professionalism and good customer service but today I have had a completely different customer service if I can call it customer service. I've made an appointment for regular maintenance, 7K miles service schedule last week, 5 days in advance, and asked for a loaner as I always do because in general, service can take a couple of hours. The service associate, a new associate as my favorite associate apparently isn't working with the company anymore, nobody there could let me know if he was working with the company whatsoever; helped me ok. Then I went to get my loaner and was never mistreated like I was never ever in my life. They kept me waiting and waiting what i did patiently as I thought they were busy although I saw the place busier during my other visits. After 45 minutes I asked why it was taking that long to get my loaner and the attendant told me that it was because they had just one agent to help with the loaner even if there was about 5 ladies at the counter. I patiently waiting believing that they were really busy even if at least one of the agents were doing absolute nothing behind the counter during all the time during my 2 hours waiting. I, finally lost my patient and asked the same NOT busy agent, again, what it was taking that long so finally she decided to leave her seat and walked me to a car loaner which was dirt and she told me that the car would need a car wash. At this point I went to the manager to complain when the manager spoke to the lady who took me to another car and finally, after exactly 2 hours and 3 minutes I goy my loaner. More than 2 hours waiting for a loaner for no reason but ultra bad customer service. If I could give - 0 stars to Braman Service customer service I would do it. I'll let my good fellow sales person Sergio Rivera know about that and I'll reconsider if I would ever buy another BMW for this reason. Me and My wife, we both drive BMW up to now... More

Great service, purchased 2 vehicles from Mr. Camacho and I’ll definitely be back for more in the future. I’ll definitely recommend Joel Camacho and Braman Miami to everyone. Camacho and I’ll definitely be back for more in the future. I’ll definitely recommend Joel Camacho and Braman Miami to everyone. More

Last week I visited Braman and purchased my BMW with the help and support of Jorge Velazco. I saw the car I wanted and approached Jorge who immediately answered all of my concerns and questions. Once I deci help and support of Jorge Velazco. I saw the car I wanted and approached Jorge who immediately answered all of my concerns and questions. Once I decided to move forward with the purchase Jorge took immediate action and was able to get me out the door in no time. Fast and efficient! I enjoyed the car buying process and I appreciate the effort, time and attention provided by Jorge in making my purchase a success! More