Braman BMW Miami

Fui atendido por el agente ventas GILBERTO en mi compra del X5 y realmente su alto nivel de profesionalismo me dejó sorprendido, más que agradecido con su trabajo y más que complacido. del X5 y realmente su alto nivel de profesionalismo me dejó sorprendido, más que agradecido con su trabajo y más que complacido. More

The worst experience unprofessional they charge me $779. 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $ $779. 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $3k I send the vehicle to another dealer and they fix for less than $500 dollars the problem was another sensor. More

I will never do business with Braman again, very disappointed! The person who served us was rude, without any consideration or attention for a customer who had negotiated several dealership cars. disappointed! The person who served us was rude, without any consideration or attention for a customer who had negotiated several dealership cars. We tried to negotiate with him without any accessible agreement. The price they offered us for our cars was absolutely abusive long way under the market, tried to take advantage of my daughter and me. At one point he even said well, go to carmax... And yes, we did it, and we already negotiated our cars there for a logical market amount. I know that BRAMAN will not be affected or care about customers. More

Worst dealer experience ever! Please dont waist you time going there and be treatet like trash! Salesperson and manager dont respect customers time or money! Please dont waist you time going there and be treatet like trash! Salesperson and manager dont respect customers time or money! More

The worst experience unprofessional they charge me $779. 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $3k I sen 98 to replace the hall sensor for my convertible 335i and the problem persists finally they told me I need the hydraulic pump and quote over $3k I send the vehicle to another dealer and they fix for less than $500 dollars the problem was another sensor. More

I’ve been dealing with crooks at this dealership. I was told that in order to get good financing deal I must purchase the Tire and Wheel coverage, which I did, after doing my research and confirming I was told that in order to get good financing deal I must purchase the Tire and Wheel coverage, which I did, after doing my research and confirming with the FTC I found out it’s false. I canceled this coverage 2 weeks later and I’m still going back and forth with them to have the credit applied to my account. Ive wasted so much time dealing with this shady organization. I’m filing an official complaint with the FTC More

Will Perez is very great at doing his job and I would recommend him to everyone!! I recently have bought a 2023 BMW M340i and he did his job and he also was better than people at BMW of winter park. recommend him to everyone!! I recently have bought a 2023 BMW M340i and he did his job and he also was better than people at BMW of winter park. More

It should be 0 stars, 1 is too much! !!!! Braman BMW Service Dept. has the WORST customer service I have ever experienced! Brought my car in for a sunroof leak which is supposed to be a !!!! Braman BMW Service Dept. has the WORST customer service I have ever experienced! Brought my car in for a sunroof leak which is supposed to be a manufacture defect, since I have debris on the sunroof it is not covered by warranty. I was quoted $4k for a leak repair plus all prior repairs not fixed at dealer from last visit, which led to a total of $8k in repair service. Word of advice, if you plan to have your car serviced at Braman BMW, DO NOT ask for Maruf Muchalla, he will just add problems to your car. This man has to be No.1 salesman in service repairs. This man is a scammer!!!!!! More

0 STARS HANDLED MY ROLLS ROYCE PURCHASE POORLY DIDN'T UNDERSTAND FINANCIAL PROCESS, I KEPT TELLING THEM THEY HAD INFORMATION WRONG, APPLICATION WRONG, AFTER EVERYTHING WAS CORRECTED ROLLS ROYCE FINANCIAL UNDERSTAND FINANCIAL PROCESS, I KEPT TELLING THEM THEY HAD INFORMATION WRONG, APPLICATION WRONG, AFTER EVERYTHING WAS CORRECTED ROLLS ROYCE FINANCIAL AND BMW FINANCIAL APPROVED ME FOR THE FULL AMOUNT I WAS ASKING FOR NOT JUST 200K LOAN. Even though I was approved I know the Vehicle price was way over MSRP and nowhere close to Rolls Royce MSRP for the car, I have no need for games, so I'm going elsewhere with my business and I'm already approved elsewhere. I never needed to Send my Documentation 10 Times to their Sales Rep, There's a huge miscommunication of Sales/Finance Directors at this dealership, I had the cash to buy this vehicle 3 times over as I told them and they didn't get it, sales people don't understand finance, let me ask you can you sell a house to someone if you don't understand finance in real estate? it's why it should be included in all your courses and all your sales reps should have education on finance in order to sell otherwise, when someone asks you monthly payments, you should be able to answer them right away when they give you their credit score, their are consumer lending laws that are required, never once did I receive a monthly payment or quote for 2 weeks and alot of time wasted. Then After we got approval the Sales Rep Amir thought I was going to come in and pick a car after this type of service? I had to tell the finance director how to do his job and make sure my application was correct. Then he totally doesn't answer any calls after I'm approved for a Rolls Royce. No Reason to give my business to this dealership. More

I purchased a vehicle from Braman on December 18 of 2022 it is now April 17 2023 and I still have not received my tag and the lender has not received the title yet. I have constantly been emailing and askin it is now April 17 2023 and I still have not received my tag and the lender has not received the title yet. I have constantly been emailing and asking questions about why this is taking so long but just get no help from anyone. The customer service is horrible I have been issued 5 temporary tags and every one of them shows up days after the current one has expired. I spend days not being able to drive the car and the management is no help at all. I have not been contacted by anyone from the dealership or offered any type of apology for the inconvenience caused by their lack of assistance. How this dealership is still in business is beyond my comprehension. I should have done more research and read the reviews from the Better Business Bureau before purchasing the vehicle. More