Braman BMW Miami

bad sales services and tricky salepersons the salespersonwas so tricky and rude, with no interest in sale nothing(Juan Restrepo ), even I was a loyal BMW customer, not recommend this dealer to the salespersonwas so tricky and rude, with no interest in sale nothing(Juan Restrepo ), even I was a loyal BMW customer, not recommend this dealer to anyone, I have been leasing BMW for more than 10 years from this dealer, but with the experience that I encountered this time, I decide to go to another dealer, Pembroke Pine More

WARRANTY IS A LIE I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AN I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AND EVERYTHING. I PURCHASED THE BMW 328I AND NOTICED THE BRAKE PADS WERE SKIPPING SO I TOOK IT FOR SERVICE. FROM THE BEGINING IT WAS THE BIG SONG AND DANCE THAT I MADE THE BEST PURCHASE EVER WITH A BMW WHEN I TOLD THEM I PURCHASED IT FROM OFFLEASEONLY THERE ATTITUDE CHANGED (I GUESS THERE SALES DROPPED WITH SUCH GREAT COMPETITION) i LEFT VEHICLE AND RECEIVED A CALL IN 3 HOURS THAT THE BRAKE PADS HAD RUSTED TO THE ROTER AND THEY WOULD NOT COVER IT BECAUSE THE COMPUTER SHOWS THAT VEHICLE WAS NOT DRIVEN FOR MORE THAN 2 MILES IN FOUR MONTHES. ARE YOU KIDDING ME? WHAT IF I WAS ON MILITARYT LEAVE? SICK?TRAVELING? THE SERVISE RECEIT SAID WARANTY NOT COVERED DUE TO WEATHER CONDITIONS. NO HURRICANES,VOLCANOS, TSUNIMIS IN FLOREIDA THAT I CAN RECALL IN THE PAST 4 MONTHES!! STAY AWAY FROM THIS DEALERSHIP IF THIS IS THERE SERVICE DEPARTMENT CAN YOU IMAGINE THIER SALES DEPARTMENT. BMW DOES NOT STAND BEHIND THERE PRODUCT. More

Great Service I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on and the exact pricing. I always get my car back washed. More

We found a car that we really liked and came to an agreement on the price. Then the sales person tacks on an additional $800 service fee. We disagreed immediately, after telling us it was Braman polic agreement on the price. Then the sales person tacks on an additional $800 service fee. We disagreed immediately, after telling us it was Braman policy and he had to charge it. He agreed to take it out of the original price of the vehicle, bringing us back to whole. He then tried to add an additional $155 charge over the standard plate charges, stating this was a processing fee paid to Braman (not the state / county) for processing the plates. Note that this was additional to the state's registration and processing fees. This time he had the nerve to claim that the State of FL was mandating Braman to tack on the fee above their own fees. The salesman then came back with yet another adjusted price, this time the $800 service fee was magically back on the estimate and the salesman did everything he could to not draw attention to it including highlight all the other changes and place his hand over the fee. That was the last straw. Although I liked the car and was offering thousands more than similar vehicles we had already seen, I had reached my limit. My wife and I left the lot without purchasing the vehicle. As we left this sales person had the nerve to ask if we wanted his contact info in case we changed his mind. The answer was a resounding NO THANK YOU! Since leaving we have found review after review about this dealership that all state the same thing. Its a shame the dealer has such individuals driving it's business. Nice car or not, it would take a lot for me to return there again. More

My experience with BMW service had been the worst. Brian Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front gave me a drop off slip to fill out. He never came too meet me or anything.When I came back to pick up my car my bill was more then expected so I asked to see him to get an explanation of the bill. He was rude with me and I was insulted. He talked down at me in the front reception area. When I got my car back it was filthy. Not to mention my parents have BOUGHT not lease 7 cars from Braman. NEVER AGAIN!!! More

I came in for an issue with my tail light. It wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the ligh wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the lighting switch for my car a year ago and I shouldn't have to pay. Once I told Brahman BMW about the recall they of course now say it's something else--even though my car was experiencing ALL the symptons of the recall. At first they told me I probably needed a light module switch (before they could diagnose anything else) then after I bring up the word recall they said you just need new bulbs. Why didn't they tell me that when I first pulled in? So they charge me $300 bucks to replace some bulbs..crazy. To add insult to injury they had my car for 5 days and afterwards everyone is supposed to get a complimentary car wash. Mine came back dirty. And not once did they offer me a loaner. When I inquired about one, they said I'd have to be on a waiting list of 11 people. Of course they also told me I needed other things on my car fixed as well about $1,500 more dollars in suggested repairs. No thanks, you've lost my trust. I will never go to this place again. Oh and did I mention before they even put my car up for diagnosis they told me it would be a two hour labor charge? The service advisor Peter was somewhat personable but it was clear he is a company man and was towing the company line of what ever the shady mechanic was telling him. I could never actually speak to a mechanic, I was told oh they don't have extensions and you have to work through the advisor but I'd go for hours at a stretch before the service advisor would call me back--and when he did there was always some lame excuse. If I didn't stay on these folks my car could have been there for weeks. Like I said they could have diagnosed this as a bulb issue and replaced them the same day. My car was in there 5 days and the mention of the word recall--was the game changer--they knew all I needed was bulbs from the jump. Can you say scam artists? They got me once--never again. More

When I decided to lease a new BMW I went to Braman BMW because is the most closer dealer I have, after dealing 2 hours back and forward with a Salesman with old car selling tactics and games from the 197 because is the most closer dealer I have, after dealing 2 hours back and forward with a Salesman with old car selling tactics and games from the 1970’s , every time I asked a question or requested numbers about different car or options in miles terms he needed speak with the manager , at some point the manager came to talk with me with the same tricks and old tactics, I decided don’t do business on that day and I spoke to a co worker what drive a BMW about this bad experience and he told me even he live in Miami he lease his BMW’s in Lauderdale BMW in Pembroke Pines because the experience is completely different than Braman and I went there and is true this people are professionals in all aspects when they deal with the customer, I don’t filled any pressure otherwise was a pleasant experience lease a BMW in Lauderdale BMW and even the monthly payment was a little higher than Braman I close the deal at Lauderdale because everything was strait and faster and when my lease ends I will lease another BMW again from Lauderdale BMW and I’ve never stop by in Braman because is no any professionalism in this place. More

bad, bad , bad, worse dealer ship ever!!! No way, I would not recommend this place for anybody. Personal not friendly in BMW area, general manager, Mr Harte believes he is god, looking the costumers as a cra not recommend this place for anybody. Personal not friendly in BMW area, general manager, Mr Harte believes he is god, looking the costumers as a crap, no good morning, nothing. Bad place to visit, But Cadillac area is another thing, Mr Joseph C. is the best manager. More

I took my Bmw for diagnosis, oil change, and brake flush there last Monday and i told that it will take 2 days to return it. On the 3rd day i called the service advisor i was told the mechanic hasnt yet det there last Monday and i told that it will take 2 days to return it. On the 3rd day i called the service advisor i was told the mechanic hasnt yet determine the problem after i spent almost the entire day calling. I was told to call back the next day which i did, but no one couldnt provide an explaination. After i became frustrated for not answering my emails and phone calls i decided to go down there to cancel everything and pick up the vehicle. They didn't complete a single task on the vehicle after 5 days. I was told they were too busy because of a number of recalls they have to deal with.They returned the car in the wrost condition. The interior was trashy, it seems the car was used to run errands. The tires were flat and all the dashboard lights were turning on and off. I almost got in an accident on my way home. Please avoid this place at all cost. More

Horrible service team, never felt more disrespected. No one answers your calls, e-mails are ignored. Returned my vehicle with the rims loose, we almost had an accident. Would not recommend to my worst enem one answers your calls, e-mails are ignored. Returned my vehicle with the rims loose, we almost had an accident. Would not recommend to my worst enemy. More