Braman BMW Miami

These guys are total crooks! I bought out my vehicle at the end of the lease, they tried to keep my security deposit when it was not part of the deal and not mentioned anywhere on the purchase contract. I the end of the lease, they tried to keep my security deposit when it was not part of the deal and not mentioned anywhere on the purchase contract. I had to go to small claims court to get the money back. Never do any business with them. More

Bought a 2009 Z4. had a 3 mile test drive, car seemed fine, went back the next day and drove it again. The sales guy Todd convinced me to take it home and pay for it tomorrow. Less then 24 hours later I fine, went back the next day and drove it again. The sales guy Todd convinced me to take it home and pay for it tomorrow. Less then 24 hours later I went in to explain that the car seat was not comfortable and that I needed a different car. At this point the car was still not paid for. THEY REFUSED to allow me to switch cars!!! They actually wanted me to trade in a car that I had for less then 24 hours. The point that the transaction had not gone through yet was the major issue for me. They actually expected me to purchase another vehicle, pay for their dealer fees again ($685.00) and all the other fees including a title fee when my first transaction had not even gone through yet. Wow, what a horrible dealership. They should be ashamed of themselves!!!! Goodbye Braman, and thank god for Coggin. When I told the people at Coggin what happened, they laughed so hard and then offered me a great deal! P.S. Everyone I know that gets service at Braman complains about a guy named Jose who is described as a very overweight rude manager. even reading the complaints on this forum I see his name mentioned several times. Now why would they keep a service manager who treats their customers so poorly? JUST SAY NO TO BRAMAN!!!! trust me, Coggin wants your business!!! P.S. Margret and Mike the manager were nice, but nice doesnt help in a situation like this. More

Everyone knows Braman is the worst dealership in South Florida. I've brought my car in multiple times for the same issue and after FOUR, yes four, times, it was finally corrected. If you want to spend c Florida. I've brought my car in multiple times for the same issue and after FOUR, yes four, times, it was finally corrected. If you want to spend countless hours dealing with incompetence, then go to Braman. They epitomize poor service. More

Took my Mini Cooper there because it was stopping without any reason, and panel indicated service required. Initially i was told the most likely the on-board computer would need to be reprogrammed, which wa any reason, and panel indicated service required. Initially i was told the most likely the on-board computer would need to be reprogrammed, which was something simple. Then the issue became the the Harmonic balancer, which would cost $960 to replace ($533 parts + $430 labor), plus the thermostat for another $450. Called at 2 om and left a message on the rep's voice mail authorizing only the balancer to be replaced. Called back at 4pm to ask when the car would be ready and for my surprise I was told the car was ready already! Talk about an expensive labor!!!! My impression is that they did not replace anything! Got the car, paid the bill (feeling robbed) and the next morning, when I looked for my CD cas it was GONE! That is right, Braman Mini had my CD case stolen.... Obviously, their fine print reads "We assume no responsibility for lost or missing items". No surprise there... Don't even think about taking your car to Braman...You will certainly be robbed on the bill, and might have items "missing" from your car.... More

I just moved here from Seattle, WA and needed to have my 50,000 mile check on my X3. Not knowing where to go I choose Braman BMW. With my appt being a week a way. I mentioned that I was going here to my col 50,000 mile check on my X3. Not knowing where to go I choose Braman BMW. With my appt being a week a way. I mentioned that I was going here to my colleagues at the hospital and they said don't go there the service is bad. I had already made the appointment so decided to keep it. My appointment was at 8 am and without getting into a long story - Braman BMW has some of the worst customer service with terrible communication to it's customers. Half the staff are rude and the other are running their butts off. They herd you through the service department and when your car is done they just hand you your key. I had to ask where my car was!! Seattle BMW dealerships treat you like all customers should be treated, amazingly!! Braman BMW could use some lessons!! More

My service experience with Braman has been awful. As a owner of a Lexus, the service and quality is 10 times better at Lexus. Avoid BMW and avoid Braman. The service advisors are nice people but are unabl owner of a Lexus, the service and quality is 10 times better at Lexus. Avoid BMW and avoid Braman. The service advisors are nice people but are unable to truly help. My BMW with 8300 miles died on the side of the road from overheating. My Braman experience has been one obstacle after another. More

Visited to lease a 7 series BMW. Brought my 2007 911 Turbo for trade. Salesman came back with very low appraisal...understood. Leasing the 7 did not make sense right now. The salesman then said the k Turbo for trade. Salesman came back with very low appraisal...understood. Leasing the 7 did not make sense right now. The salesman then said the keys to my car were lost. After 45 minutes, I had to leave to an appointment and used my wallet key to move on. After several phone calls, and then contacting the manager, my keys surfaced at 5PM. (This ordeal started at noon...). I retrieved my keys, and had since noticed that my window sticker, original purchase order and the registration for the Porsche was missing from the glove compartment. These items have not yet been accounted for or returned. Not the treatment you would expect from a luxury car dealer. I will not consider a purchase from this dealership. More

I've had a lot of problems with Braman, but they were all minor. the main issues I had were with the car rental office they had in the service department. Unlike the Braman Service specialists, the guys at minor. the main issues I had were with the car rental office they had in the service department. Unlike the Braman Service specialists, the guys at the car rental office are extremely rude and unprofessional, I even tried to speak to their manager once and it took him more than 30 min. to come see me, and when he did, he barely spoke to me and left. Ivan at the service department is a great service specialist. he answers all your questions ans addresses all the issues that you have immediately. I recommend that you go to him when you service your BMW at Braman. More

i BROUGHT MY MINI COOPER 10/2008 COMPLAINING OF BREAKS SQUEEKING TO BISCAYNE BRAMAN...ALSO I PURCHASED AND ADDITIONAL WARRANTY AT TIME OF PURCHASE IN BRAMAN OF WEST PALM FOR REGULAR SERVICE ON VEHICLE IN SQUEEKING TO BISCAYNE BRAMAN...ALSO I PURCHASED AND ADDITIONAL WARRANTY AT TIME OF PURCHASE IN BRAMAN OF WEST PALM FOR REGULAR SERVICE ON VEHICLE IN WHICH ALL WERE DONE IN BRAMAN CORAL WAY MIAMI.wHEN IN OCTOBER BRAKES WERE SQUEEKING BRAMAN IN CORAL WAY SUGGESTED FROM FRONT PADS TO BE REPLACED(i HAVE PAREWORK THAT STATES THEIR FINDINGS. SO i CALLED IDA IN SERVICE AT BRAMAN IN BISCAYNE BLVD AND WAS TOLD IT WAS UNDER THE 36000.MILES WARRANTY. I PROCEEDED TO BRING THE VEHICLE IN. SINCE I ALWAYS DEALT WITH IDA OVEDO SERVICE WHEN SHE CALLED AND TOLD ME THE CAR WAS READY AFTER THEY KEPT 2 DAYS...WHEN I PICKED UP VEHICLE AND TO MY OWN FAULT DID NOT READ THE SERVICE PAPERS AND TRUSTED THE PADS WERE REPLACED. WELL THIS WEEKEND I TOOK A 500 MILES TRIP AND THE BRAKE LIGHTS WERE ON PERMANTLY...ON MY WAY BACK I WENT TO DEALER EXPLAINED AND WAS TOLD BY SERVICE THAT THE FRONT PADS HAD TO BE REPLACED.I WENT BACK AND FOR WITH SERVICE AND THEY COCLUDED THAT THE WARRANTY IS OVER SINCE VEHICLE HAS 41000MI. mY ARGUMENT IS WHY DID THEY NOT REPLACE IT IN OCT2008 WHEN I COMPLAINED AND WHEN MECHANICS IN BRAMAN ON CORAL WAY SUGGESTED FOR THEM TO BE REPLACED..I WAS TOLD BY BRAMAN IN BISCAYNE THAT YOUR OWN EMPLOYEES FROM BRAMAN IN CORAL WAY DO NOT KNOW WHAT THEY ARE DOING...WHAT KIND OF SERVICE IS THIS? i AM STUCK IN MIDDLE...AND i UNDERSTAND IF I HAD NOT COMPLAINED ABOUT THE BRAKES BEFORE...BUT IT IS DOCUMENTED THAT I BROUGHT THE VEHICLE IN AND ACCORDING TO THEM THEY ONLY FLUSHED THEM. MY THOUGHTS OF A GOOD DEALERSHIP AND NAME OF BRAMAN HAS BEEN TAINTED AND BELIEVE ME I WILL SPREAD THE WORD. More

I took my car to service because I hear noise on my car and they said, the noise was coming from outside to inside, not from the car, and they change something I do not what....and now the noise inside my and they said, the noise was coming from outside to inside, not from the car, and they change something I do not what....and now the noise inside my car is biggest, and I do not what to do. And the air condition do not was working appropiated. Then they fixed the air aconditioner but they damage my moonroof. Then they fixed the moonroof but damage the the front chair, then I was afraid if I send my car there they will damage another part. More