Braman BMW Miami

Long story short...they had my car for a week, and my car is actually worse than when I went in!!! I have TWO extended warranties that they claimed didn't cover my problems!! Since when is an electric wind is actually worse than when I went in!!! I have TWO extended warranties that they claimed didn't cover my problems!! Since when is an electric window motor not mechanical?? And a week to detemine that? Gimme a break! More

Absolutely terrible service and arrogant attitude. We needed a lamer car and had the documentation faxed to the office. They denied getting it, eventually when they did locate it in a drawer they said th needed a lamer car and had the documentation faxed to the office. They denied getting it, eventually when they did locate it in a drawer they said that my boyfriends European drivers licence was not valid! The girl we were talking with did not even know there was a country called The Netherlands. Unbelievable!!!! She called the manager who just barked no we don't accept it down the phone. We asked to see him but apparently that was too much effort for him to move from his 4th floor office. We ended up taking the car back, unserviced and with the battery that needed replacing getting it jump started. By the way I have never known of a battery costing $450 before. The attitude of every member of staff from the moment we walked in was ARROGANT. I work for a large American retailer and we would not last 5 minutes with the attitude they have. It obviously comes from the very top and is endemic in this place. AVOID THIS PLACE AT ALL COST More

After getting the run around from another dealer we wound up at Braman. They pulled the car for us before we arrived and everything was correct, exact color and options. The car was at the door as promised. up at Braman. They pulled the car for us before we arrived and everything was correct, exact color and options. The car was at the door as promised. They match the price from the other dealer and made decent offer on our trade. Financing was quick with BMW and we were on our way. Everyone at this dealership was nice, friendly and well informed. I highly recommend this dealership for a new car purchase. More

Headaches from day 1 with the Service Department. I purchased a "Loaner" 2010 BMW 328i still under factory warranty. First I had to get a new bumper replaced because the bumper on the car was not th purchased a "Loaner" 2010 BMW 328i still under factory warranty. First I had to get a new bumper replaced because the bumper on the car was not the original, and the back square piece just fell off. The rear bumper was fabricated to look like the original bumper. Have taken the BMW twice to be serviced, and both times the Service Advisors were rude and contentious. The first time I had issues with the accelerator hesitating...and no problems found. Hmmmmm... The second time I took the BMW in, I told Johnny Mejia that I had been monitoring the tire pressure of the tires for a month and was losing air in the two rear tires at a rate of 6-8 Lbs. PER WEEK. He put 2-3 Lbs. I had other issues, and the BMW was serviced for two days. After not being called on Friday and receiving an email, I had to pick up my BMW on Saturday, and a different Service Advisor was there. I went over the Invoice line by line. And when I saw there were "no punctures no leaks" on the tires, I signed off "under protest." Eventually I had to take the BMW to a tire specialist, and within 20 minutes I was informed that I had 3 nails in the driver's side rear tire,and 1 nail in the passenger's side rear tire. Just UNBELIEVEABLE!!! Not to even mention the other issues that I don't even believe were checked. Hmmmm, again. Enfuriated, I called Johnny Mejia, who never called me back, and had to call back to talk with JC Gonzalez, Service Manager. He didn't help out either...has no real authority anyway. Finally the Service Director, Jorge Rouco, called and explained that I would be reimbursed for the tires, but nothing else...because they don't do alignments. Insane...I stated I wouldn't even be having this conversation had your service technicians/mechanics not been so incompetent in the first place. BOTTOM LINE...I was only partially reimbursed, and I will NEVER GO BACK TO BRAMAN MOTORS OF MIAMI for any type of service again. SERIOUSLY, TAKE THE ADVICE OF THE OTHERS AND STAY AWAY!!!!!! More

THESE GUYS ARE GREAT, NO WONDER THEY ARE THE BIGGEST. THE MANAGER JC AND ASSISTANT JEFF ARE A WOW. THEY CARE AND ARE POLITE, PROFESSIONAL AND FAIR. IGNORE NEGATIVE COMMENTS FROM A HAND FULL OF NEGATIVE PEOPL MANAGER JC AND ASSISTANT JEFF ARE A WOW. THEY CARE AND ARE POLITE, PROFESSIONAL AND FAIR. IGNORE NEGATIVE COMMENTS FROM A HAND FULL OF NEGATIVE PEOPLE, THESE GUYS TAKE CARE OF TENS OF THOUSANDS OF CUSTOMER. NEGATIVE COMMENTS GOTTA BE FROM THE HATERS OR THE COMPETITION. THANKS, GOGIRL More

Purchased my new BMW from Braman in December of 2007. In January of 2008 I had a coconut fall on the top part of the trunk causing surface ding. My insurance covered the damage and it was fixed. Fast forwar January of 2008 I had a coconut fall on the top part of the trunk causing surface ding. My insurance covered the damage and it was fixed. Fast forward to 2011; took my car in for service (still under warranty) because of an issue with the trunk's locking mechanism. Braman refused to fix the trunk blaming the now alignment issue of the trunk to the incident in 2008. I brought in my insurance paperwork to show them the date; would not budge. I vow never to purchase another vehicle from Braman - throughout my experience the service staff has been uncaring and not customer service friendly. They would rather lose a potential long term customer like me than work with me. I will be in the market for a new car later this year and WILL NOT SET FOOT in that establishment. I lost this battle but won the war! Stay away! More

This place is unbelievable. While Maroone can have my truck back in hours, Braman will keep my wife's BMW for weeks! I bought the X3 new for her years ago and it has been a battle ever since. Not the car truck back in hours, Braman will keep my wife's BMW for weeks! I bought the X3 new for her years ago and it has been a battle ever since. Not the car - the dealership! I took it for service and when they called me to pick it up it took them an hour to let me know it wasn't ready. Then when they finally called to say that it's ready it took them another hour to tell me that they'd lost the keys! I also get the feeling they're corrupt beyond measure. My wife bought the extended warranty and they're always doing inexplicable things to the car on the warranty money. The extended warranty now is inexplicably prorated. They also said that the extended warranty adjuster suggested additional work... really? Bramans service department says that there is an oil leak but there is no oil on my garage floor. They keep changing the AC compressor but it hasn't failed on us. These guys are doing no favors to BMW. Stay the hell away from them! There is something seriously wrong with this place. More

"Welcome to Hell." This should be the sign located in the front door when you enter this dealership. I have never dealt with more ignorant or rude individuals in my life. My boyfr located in the front door when you enter this dealership. I have never dealt with more ignorant or rude individuals in my life. My boyfriend had his car serviced at Braman BMW this past Friday, picked up the car the same day, $900 later, he came home and told me about how incredibly rude the people at the dealership were. They had called him to come and pick up the car, then when he arrived it was not ready. He noted that everyone at the dealership has a rude attitude. This morning (Saturday, he just picked up the car yesterday) we went out for a nice brunch. I put my pretty white slacks on and off we went (I sat in the passenger seat). I got out of the car and ALL OVER the seat of my pants was BLACK DISGUSTING GREASE. Quite agitated, I took a photo of the embarrassing stains, and called the dealership to let them know. "Sharon" picked up the phone, in broken english, and as I finished (very calmly) explaining the story she said to , "And what do you want me to do about that?" Appalled I said well "May I speak with a manager to explain to them what happened?" She responded, "What manager?" ...... I left a voicemail for JC Gonzales the service manager, who I am sure will never return my phone call..... How sad. This is not what my boyfriend or I expect from BMW. Have they not heard of putting the paper lining down so that the car seats do not get greasy? Is that not Car Dealership 101? So disappointed, and my beautiful white slacks will pay the ultimate price.... Save yourself the effort ..... drive somewhere else..... this dealership will only disappoint you.... Such embarrassing service / management for BWM. They should be ashamed. More

there very expensive. and add insurances you do not need to your end statement financing. that fine! but its what happens after you discover you've been ripped off. its almost impossible to correct it. they to your end statement financing. that fine! but its what happens after you discover you've been ripped off. its almost impossible to correct it. they give you the run around and tell you can only cancel the policy if you come in to the agency. After you use up your time to get there the sales manager doesn't want to deal with you, hes only interested if he knows he gonna make money . These kind of people are the ones who take the JOY out of buying a car and turn into a BAD MEMORY!!!! go far away from anything make that starts with BRAMAN. More

ABSOLUTELY HORRIFIC--- ALL AROUND Seriously, do not ABSOLUTELY HORRIFIC--- ALL AROUND Seriously, do not bother bringing your car to this place. Miami is full of decent service providers, and BRAMAN M ABSOLUTELY HORRIFIC--- ALL AROUND Seriously, do not bother bringing your car to this place. Miami is full of decent service providers, and BRAMAN Motors is NOT one of them. I have been caused so much upset I probably have an ulcer attributable to these people! I made an appointment to have my BMW serviced on Tuesday morning. I was advised they would provide me a ride home since the diagnosis would take a while.... They had me waiting around like an idiot for someone to feel like giving me a ride home as promised. They also neglected to mention that by "take a while" they meant SEVERAL DAYS! In fact, my car was not even moved until very late on Wed afternoon after I called about 20 times to no avail. I question whether the guy even told me the truth because for all I know he lied to me about the status of my car! The guy assigned to "help" me Johnny Mejias, was outrageously inconsiderate, disrespectful and clearly could not care less that I have no alternate source of transportation while they hold my car hostage.... in fact, as I write this, I STILL DO NOT HAVE MY CAR!!!! I DONT EVEN HAVE A DIAGNOSES OR A STATUS UPDATE!!! This is extreme and outrageous, and I certainly would not advise any PAYING CUSTOMER to subject themselves to such consumer indignity. After this, I'm writing to the MIAMI HERALD, that is just how terrible of an experience this has been. Don’t waste your time or energy brining your car to this place-- they are a bunch of incompetents who instead of truthfully telling you that your appointment time is just a farce, prefer to park everyones car indefinitely until they feel like popping the hood. ABSOLUTELY HORRIFIC! dont believe me? look at ALL THE OTHER TERRIBLE COMMENTS! More