Braman BMW Miami

Terrible service department My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and My experience with the service dept at Braman BMW has been abysmal, to say the least. It's impossible to reach a live person in the service dept. and I've left multiple voicemails for Service Advisor Chris Pagan, but have yet to receive a call back. I asked to speak with a Manager, and guess what? I had to leave him a voicemail...and he never called back! Not impressed... More

What a great experience!!! I searched the internet for a certified BMW 3series convertible.. I found the one I was looking for in Miami at Braman BMW. I called the sales number I searched the internet for a certified BMW 3series convertible.. I found the one I was looking for in Miami at Braman BMW. I called the sales number and spoke with Amir Moayeri. Living 600 miles away in Charleston, SC should have been a logistics nightmare. Amir walked me through the process and I made arrangements to fly to Miami to close the deal. I was treated like an old friend. After all the paper work was completed and a through inspection of the vehicle and Amir's expert instructions of all the systems and nuances of the car, I drove this beautiful car back to South Carolina. There is no way that I could be any happier with this transaction. I tip my hat to Amir, Braman BMW, and Louella Monte. More

WANTED TO GET OUT OF HERE ASAP.. i am completely flabbergasted at my recent experience at Braman. The car sales man that are currently representing the brand are overly arrogant. I ha i am completely flabbergasted at my recent experience at Braman. The car sales man that are currently representing the brand are overly arrogant. I have never dealt with one person in Braman who has a dose of humility.....Unbelievable what happened to the "customer always being right?"... My experience was not a pleasant one here we go... The first two minutes of the conversation with the sales guy is him having the courage to say "are you gonna buy a car today or are you gonna make me waste my time like I did yesterday with this other family that made me stand in the hot sun for 40 minutes" Then he has the audacity to say that he will only show us the cars if we are completely interested because it's in the other lot in Midtown (which is only a 5 minute drive away).. I mean hello I am here trying to buy a car ... OFFCOURSE I wanna take a look in the scorching August sun at what you have .... Then we go to the lot and he says alright let's stay in the car and from the inside we can just drive around and when you see one you like we will get down... What the xxxx??.... No thank you we got down to walk and see the cars ... He was in no mood what so ever to stand outside and show us the car it almost appeared as though he was doing US a favor to be standing in the heat or like he was Norman Braman himself and was to important to sell us anything..... I was so in shock at this whole thing that I just ran out of there. It made any car I ever wanted look so un tasteful that the only thing I wanted to do was leave and go to any other dealership but this one. All I could think of was if this was the way I was being treated when I was going to buy a car I can't even imagine when I would have the car serviced... Thankfully I had such an experience like this to avoid all future costs of disasters and frustration. To the sales men: congratulations for driving us interested informed customers away. Looks like this dealership can only cater to uneducated, uninformed, gullible buyers.... To all others I suggest driving the extra mile to VISTA or FT.Lauderdale because this is just an utter disaster. More

bad sales services and tricky salepersons the salespersonwas so tricky and rude, with no interest in sale nothing(Juan Restrepo ), even I was a loyal BMW customer, not recommend this dealer to the salespersonwas so tricky and rude, with no interest in sale nothing(Juan Restrepo ), even I was a loyal BMW customer, not recommend this dealer to anyone, I have been leasing BMW for more than 10 years from this dealer, but with the experience that I encountered this time, I decide to go to another dealer, Pembroke Pine More

WARRANTY IS A LIE I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AN I CALLED A DAY PRIOR TO MY BMW PURCHASE WITH VIN NUMBER AND WAS TOLD VEHICLE IS UNDER WARRANTY UNTIL MARCH OF NEXT YEAR BUMBER TO BUMPER BRAKE PADS AND EVERYTHING. I PURCHASED THE BMW 328I AND NOTICED THE BRAKE PADS WERE SKIPPING SO I TOOK IT FOR SERVICE. FROM THE BEGINING IT WAS THE BIG SONG AND DANCE THAT I MADE THE BEST PURCHASE EVER WITH A BMW WHEN I TOLD THEM I PURCHASED IT FROM OFFLEASEONLY THERE ATTITUDE CHANGED (I GUESS THERE SALES DROPPED WITH SUCH GREAT COMPETITION) i LEFT VEHICLE AND RECEIVED A CALL IN 3 HOURS THAT THE BRAKE PADS HAD RUSTED TO THE ROTER AND THEY WOULD NOT COVER IT BECAUSE THE COMPUTER SHOWS THAT VEHICLE WAS NOT DRIVEN FOR MORE THAN 2 MILES IN FOUR MONTHES. ARE YOU KIDDING ME? WHAT IF I WAS ON MILITARYT LEAVE? SICK?TRAVELING? THE SERVISE RECEIT SAID WARANTY NOT COVERED DUE TO WEATHER CONDITIONS. NO HURRICANES,VOLCANOS, TSUNIMIS IN FLOREIDA THAT I CAN RECALL IN THE PAST 4 MONTHES!! STAY AWAY FROM THIS DEALERSHIP IF THIS IS THERE SERVICE DEPARTMENT CAN YOU IMAGINE THIER SALES DEPARTMENT. BMW DOES NOT STAND BEHIND THERE PRODUCT. More

Great Service I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on I have been to this location for several times & Felipe always made sure all my services were done very patient & keeps me informed on what's going on and the exact pricing. I always get my car back washed. More

We found a car that we really liked and came to an agreement on the price. Then the sales person tacks on an additional $800 service fee. We disagreed immediately, after telling us it was Braman polic agreement on the price. Then the sales person tacks on an additional $800 service fee. We disagreed immediately, after telling us it was Braman policy and he had to charge it. He agreed to take it out of the original price of the vehicle, bringing us back to whole. He then tried to add an additional $155 charge over the standard plate charges, stating this was a processing fee paid to Braman (not the state / county) for processing the plates. Note that this was additional to the state's registration and processing fees. This time he had the nerve to claim that the State of FL was mandating Braman to tack on the fee above their own fees. The salesman then came back with yet another adjusted price, this time the $800 service fee was magically back on the estimate and the salesman did everything he could to not draw attention to it including highlight all the other changes and place his hand over the fee. That was the last straw. Although I liked the car and was offering thousands more than similar vehicles we had already seen, I had reached my limit. My wife and I left the lot without purchasing the vehicle. As we left this sales person had the nerve to ask if we wanted his contact info in case we changed his mind. The answer was a resounding NO THANK YOU! Since leaving we have found review after review about this dealership that all state the same thing. Its a shame the dealer has such individuals driving it's business. Nice car or not, it would take a lot for me to return there again. More

My experience with BMW service had been the worst. Brian Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front Moore was so rude it's pathetic. I had made an appointment in advanced and he completely ignored me after I waited for 10 mins the girls in the front gave me a drop off slip to fill out. He never came too meet me or anything.When I came back to pick up my car my bill was more then expected so I asked to see him to get an explanation of the bill. He was rude with me and I was insulted. He talked down at me in the front reception area. When I got my car back it was filthy. Not to mention my parents have BOUGHT not lease 7 cars from Braman. NEVER AGAIN!!! More

I came in for an issue with my tail light. It wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the ligh wouldn't go off. Also my right turn signal wasn't acting properly--blinking on and off very quickly. BMW corporate said they had a recall on the lighting switch for my car a year ago and I shouldn't have to pay. Once I told Brahman BMW about the recall they of course now say it's something else--even though my car was experiencing ALL the symptons of the recall. At first they told me I probably needed a light module switch (before they could diagnose anything else) then after I bring up the word recall they said you just need new bulbs. Why didn't they tell me that when I first pulled in? So they charge me $300 bucks to replace some bulbs..crazy. To add insult to injury they had my car for 5 days and afterwards everyone is supposed to get a complimentary car wash. Mine came back dirty. And not once did they offer me a loaner. When I inquired about one, they said I'd have to be on a waiting list of 11 people. Of course they also told me I needed other things on my car fixed as well about $1,500 more dollars in suggested repairs. No thanks, you've lost my trust. I will never go to this place again. Oh and did I mention before they even put my car up for diagnosis they told me it would be a two hour labor charge? The service advisor Peter was somewhat personable but it was clear he is a company man and was towing the company line of what ever the shady mechanic was telling him. I could never actually speak to a mechanic, I was told oh they don't have extensions and you have to work through the advisor but I'd go for hours at a stretch before the service advisor would call me back--and when he did there was always some lame excuse. If I didn't stay on these folks my car could have been there for weeks. Like I said they could have diagnosed this as a bulb issue and replaced them the same day. My car was in there 5 days and the mention of the word recall--was the game changer--they knew all I needed was bulbs from the jump. Can you say scam artists? They got me once--never again. More

When I decided to lease a new BMW I went to Braman BMW because is the most closer dealer I have, after dealing 2 hours back and forward with a Salesman with old car selling tactics and games from the 197 because is the most closer dealer I have, after dealing 2 hours back and forward with a Salesman with old car selling tactics and games from the 1970’s , every time I asked a question or requested numbers about different car or options in miles terms he needed speak with the manager , at some point the manager came to talk with me with the same tricks and old tactics, I decided don’t do business on that day and I spoke to a co worker what drive a BMW about this bad experience and he told me even he live in Miami he lease his BMW’s in Lauderdale BMW in Pembroke Pines because the experience is completely different than Braman and I went there and is true this people are professionals in all aspects when they deal with the customer, I don’t filled any pressure otherwise was a pleasant experience lease a BMW in Lauderdale BMW and even the monthly payment was a little higher than Braman I close the deal at Lauderdale because everything was strait and faster and when my lease ends I will lease another BMW again from Lauderdale BMW and I’ve never stop by in Braman because is no any professionalism in this place. More