Braman BMW Miami

BRAMAN BMW BODY SHOP Absolute worst service I've ever experienced with regard to an accident and just customer service in general. I got into an accident on Nov 15, 2015, Absolute worst service I've ever experienced with regard to an accident and just customer service in general. I got into an accident on Nov 15, 2015, and was towed to the body shop the following day. It is now January 20, 2016, and my car is STILL being repaired. I was told it would take approximately one month to fix, yet it has been over two. Every week I would call and they would say, "just one more week." It just so happened that the person responsible for my case (or lack their of), Dwayne, was fired about a month and a half into the job. Nobody let me know this information or at the very least updated me, and I had to call to find out the status of my car. The case was transferred to a new employee, Michael, who has been reasonable. He blames it on excessive damage and parts delay, but that is no excuse. I was given a timeframe that has been extended by double. It appears that nobody at Braman works efficiently or effectively - this includes the employees at desks and the mechanics as well. Surely, I'm not an engineer so I don't know the degree of the damage - but the point is it should not have taken TWO MONTHS - and if that's the case you should have known from day one it was going to take a xxxx of a lot more than four weeks. If you want your car to sit in a body shop for as long as possible - bring it to Braman. They will ensure that you are left in the dark regarding the status of your vehicle. If and only when you call and complain for the eight time will they actually lift a finger to get it going. I am in absolute disbelief at my experience and would not wish it upon anyone. More

Excellent Lease Sale My 6th BMW - 5th lease and first time in Miami. Fernando treated me right and honestly. I was just doing some research for my upcoming lease end. H My 6th BMW - 5th lease and first time in Miami. Fernando treated me right and honestly. I was just doing some research for my upcoming lease end. He quickly pointed out a current BMW Finance Jump-Ahead promotion to return the lease earlier. BMW Finance paid my last 2 paiments and walked away wit a new 428i Grand Coupe. Fernando also pointed out that a different color than the one I had selecte was actually better for me. I am a very happy customer. More

January 2015 | X5 Service So far my wife and I have been leasing BMWs for the past 6 years and have had a great experience with Braman service and sale personnel. So far my wife and I have been leasing BMWs for the past 6 years and have had a great experience with Braman service and sale personnel. More

Excellent service in a timely manner. The show rooms and facilities are impeccable. I drink lots of water so I appreciated they had plenty of water bottles and the coffee was excellent. Th The show rooms and facilities are impeccable. I drink lots of water so I appreciated they had plenty of water bottles and the coffee was excellent. The friendliness and knowledge of staff is unmatched. 5 star service!! More

This is by far the best BMW dealer in South Florida! Go straight to Braman, don't waste your time on any other in Miami. This dealer in elegant and amazing to do business with. I recommend Mauricio Alvar Go straight to Braman, don't waste your time on any other in Miami. This dealer in elegant and amazing to do business with. I recommend Mauricio Alvarez as your sales advisor, he is very professional and has an extensive product knowledge. I have bought two cars from them, all very good deals... Five star dealer! More

Excited !! By far, the best dealership nation wide. Best customer service. Best deals. Best professional dealership. " no where else but Braman ", completely sat By far, the best dealership nation wide. Best customer service. Best deals. Best professional dealership. " no where else but Braman ", completely satisfied with my car. Thank you, such much Braman. More

Excellent service from salesperson Very satisfied with the service and the attitude of the personnel , in particular the salesperson Mr Benavides I had previoud experiene with the Serv Very satisfied with the service and the attitude of the personnel , in particular the salesperson Mr Benavides I had previoud experiene with the Service Departnent which was excellent More

Superior service and experience Maruf always makes my service department experience exceptional. In all honesty, I continue to service my M5 at Braman because of employees like him. Maruf always makes my service department experience exceptional. In all honesty, I continue to service my M5 at Braman because of employees like him. Thanks. More

Great dealership I had a great experience. My sales person was great, very informative, helpful and pleasant to work with. Finance was great also. They were quick, mad I had a great experience. My sales person was great, very informative, helpful and pleasant to work with. Finance was great also. They were quick, made my visit very pleasant and were great on numbers and gave me BMW financial with a great deal. More

A knowleadgeable Service Advisor makes the difference!! Thanks to the assistance of Felipe Bocangel, we were able to schedule and execute all the repairs and services required by our X3, timely and complete Thanks to the assistance of Felipe Bocangel, we were able to schedule and execute all the repairs and services required by our X3, timely and completely. More