Braman BMW Miami

EXCELLENT CUSTOMER SERVICE & CAR READY WHEN PROMISED! From my initial phone call to make an apt for the next day, Laura was professional, courteous, and immediately emailed me my appt. confirmation. Krist From my initial phone call to make an apt for the next day, Laura was professional, courteous, and immediately emailed me my appt. confirmation. Kristopher Barres, my Service Advisor, was waiting for me when I arrived promptly for my 8:30 AM appt. After the paperwork was completed, I thought I'd have to leave my car and get a loaner, but Kris advised the repair would only take 2 hours so I waited for my car rather than get a loaner and have to return it that afternoon. I had to buy some touch-up paint in the Parts Dept. and Kiko assisted me with the same professional and courteous service as Laura and Kris. Sure enough, my car was ready and washed when in the 2 hours as promised! That's excellent service! As a side note, I ran into my favorite nephew when I was waiting for my car. He takes his BMW there as well and is as happy with the service and personnel as I am. All in the family! More

This is the premier BMW dealer in Miami. If you live in Miami this is where to take your BMW. Everything about the experience is far better than South Motors BMW. Worth the drive if you are f If you live in Miami this is where to take your BMW. Everything about the experience is far better than South Motors BMW. Worth the drive if you are further south. More

Maintenance & Services I had my vehicle serviced at this location on 10/29/2018 and Jessika R. my adviser was excellent and knowledgeable in reference to BMW's parts & servi I had my vehicle serviced at this location on 10/29/2018 and Jessika R. my adviser was excellent and knowledgeable in reference to BMW's parts & services needed. (That's Girl Power!!!!) More

Super all good The only bad thing is this survey. I don’t need yo say anything else. The service and person whom I dealt was is great all good The only bad thing is this survey. I don’t need yo say anything else. The service and person whom I dealt was is great More

Purchase of a New Car The interaction with Mr. Donate was direct, clear and very responsive on his part. He communicated at every step and there were no problematic surpris The interaction with Mr. Donate was direct, clear and very responsive on his part. He communicated at every step and there were no problematic surprises. The process was very professional. More

Excellent service Braman BMW provides excellent service,greats you very fast and makes sure you satisfy for any reason that bring your visit;therefore,I will always get Braman BMW provides excellent service,greats you very fast and makes sure you satisfy for any reason that bring your visit;therefore,I will always get back. More

Over-priced, Over-rated- DISGUSTED! My only great experience was the Customer Service I received from Aaron Vasquez, hands down. It disgusted me that they wanted to charge me over $8000 My only great experience was the Customer Service I received from Aaron Vasquez, hands down. It disgusted me that they wanted to charge me over $8000.00 for repairs when another location with same BMW Certified Technicians is going to charge me $1100..I took my car in for a diagnostic ONLY which I was advised would cost $249.00 (still overpriced) but I agreed to the cost, and low and behold, they screwed me for $411.00 because they changed a few bolts on my alternator, Non the less without my consent! I promise, this will be the last BMW I will ever purchase and cant wait to get rid of it!!. SO DISGUSTED! I dont usually write bad reviews if any at all but this here, was warranted! More

White glove treatment My service representative, Jeff, goes above and beyond the call of duty to make that my BMW is serviced properly. Great customer service! Miguel Restr My service representative, Jeff, goes above and beyond the call of duty to make that my BMW is serviced properly. Great customer service! Miguel Restrepo More

The best vehicle service I’ve ever had Every time I bring my vehicle in for service Marlon takes care of everything my vehicle needs and even more. Braman service technitian always take gre Every time I bring my vehicle in for service Marlon takes care of everything my vehicle needs and even more. Braman service technitian always take great care of my vehicle. I have never had any issues after service has been performed. I trust Braman BMW Miami and you should too More

Service Great service and staff and very easy to get there , its a nice place to wait for your car. They really care about you and help you if you need it. Great service and staff and very easy to get there , its a nice place to wait for your car. They really care about you and help you if you need it. More