Braman BMW Miami

I’m under the NHSTA 24v-576 for my 2020 BMW engine starter recall I’m trying to get the reimbursement of the 05/24/24 engine starter service repair payment of $3,977.18 because at that time the recall starter recall I’m trying to get the reimbursement of the 05/24/24 engine starter service repair payment of $3,977.18 because at that time the recall letter wasn’t sent yet however my advisor Nasser Darwich & his direct manager are denying my rights of the BMW & NHSTA RECALL REIMBURSEMENT I’m requesting for the form to be filled about the reimbursement but Mr Nasser doesn’t call me or send it via email or fax I’m Braman service customer for many years without any issues before this incident Sincerely Remedios Oryszczuk More

I bought a 2022 X6 on July 10, 2023 and left the car to be fixed, serviced and front bumper repaired. When I picked up the car on July 17, 2023 nothing has been done. I was told that the Service Department be fixed, serviced and front bumper repaired. When I picked up the car on July 17, 2023 nothing has been done. I was told that the Service Department was too busy, They would call me for an appointment. NEVER HAPPENED THEY PROVIDED THE CAR WITH 1 KEY AND PROMISED TO HAVE THE 2ND KEY IN 2 WEEKS. NEVER HAPPENED. After so many attempts, Alex told me to come to pick up the key (it is ready). When I got there, the Service Department confirmed that a request was never made. I still have 1 key. I took the car to South Motors this morning because the water pump is broken. I was told that my car has never been serviced for 2 years. I will never go back to Braman, especially to deal with Alex Perez. More

Most dealership service centers are ripoffs that charge too much and try to upsell. This one is the worst I’ve seen though. Perhaps they’re just doing things the “Miami way” but this midwesterner knows a s too much and try to upsell. This one is the worst I’ve seen though. Perhaps they’re just doing things the “Miami way” but this midwesterner knows a scam when he sees one. Today I went in for oil change and routine maintenance. I knew they would never settle for such a simple transaction that wouldn’t cost at least a couple thousand. That’s always my experience here. For example, they consistently try to talk me into new tires on tires that have less than 10K miles on them, even though new tires should get about 50K miles. Today they tried to upsell me and convince me to replace a valve head gasket. Okay fine - that should run about 600 according to my research for my make and model. They quoted 2100. When I declined the service they held my car and didn’t notify me it was ready even though the mechanic said he did the work I approved. So now my car is being held two more days. They have the audacity to contact me about buying a new car all the time too from them. Good luck with that! More

Excellent service! Jesus Pimienta from Braman Miami has been our contact for many years, and his service and attitude are outstanding. He already knows what we want and Jesus Pimienta from Braman Miami has been our contact for many years, and his service and attitude are outstanding. He already knows what we want and is always ready to help us. The dealer location is great for us. In general, I will recommend Braman, and in particular Jesus, to my friends. More

I just had the most pleasant experience purchasing a car that I've had in a long time. I bought a magnificent 2025 BMW X5 from Braman Miami, and was assisted by Jesus Pimienta who is the best car salesman I that I've had in a long time. I bought a magnificent 2025 BMW X5 from Braman Miami, and was assisted by Jesus Pimienta who is the best car salesman I have ever met. He explained everything to me from the moment I met him and has followed up with me multiple times even after the deal closed and the car has been delivered to be certain I'm happy and satisfied. He also worked hard to get me the best price. More

Very pleased with the dealership, not only with Jorge Velazco but with Alejandro a new sales associate who worked diligently to please the customer. I found Braman BMW an excellent dealer, which I am ext Velazco but with Alejandro a new sales associate who worked diligently to please the customer. I found Braman BMW an excellent dealer, which I am extremely pleased with and wholeheartedly recommend without hesitation. More

I bought my car in braman Miami, Hyundai kona 2024, the seller Luis Manota, very professional, helpful, efficient, thank you for making the process more agile and pleasant, I am satisfied, highly recommend seller Luis Manota, very professional, helpful, efficient, thank you for making the process more agile and pleasant, I am satisfied, highly recommended More

Subject: Unacceptable Service and Quality of Work at Braman BMW, Miami on our 2013 328ic I am writing this review to express my extreme dissatisfaction with the service and quality of work provided by Braman BMW, Miami on our 2013 328ic I am writing this review to express my extreme dissatisfaction with the service and quality of work provided by Braman BMW in Miami. We purchased a 2013 BMW 328i with 28,000 miles on it in 2021 and have since spent over $20,000 on service work at your dealership. This equates to a vehicle operating cost of about $1,000 per mile, which is exorbitant. Recently, we experienced issues with the passenger seatbelt and air conditioning, both of which were repaired by Braman less than two years ago. Upon taking the vehicle in for service, we were informed that the seatbelt mechanism was locked again and would cost $1,700 to fix, and we needed another air compressor, which would cost $3,500. Our extended warranty company, Maxcare, refused to cover these costs as they said we only had about $1,600 left on the coverage limit of the warranty, a limit of which we were previously unaware. Despite this, we asked Braman to repair the seatbelt due to safety concerns and decided to address the air conditioner issue later. After the warranty company agreed to pay for the seatbelt, Braman informed us that we would be responsible for a $350 diagnostic fee since we were not having all of the recommended work done. Even after requesting to speak to a manager, the fee was not waived. Over the last three years, we have paid Braman in excess of $20,000 for repairs, and the quality of work has been subpar, with issues recurring after short periods. The customer service has been abhorrent, and the refusal to waive the diagnostic fee was the final straw. Given these circumstances, I doubt we will ever purchase a BMW again, and we will certainly never deal with Braman BMW Sales or Service again. We expected a higher standard of service and work quality from a reputed brand like BMW. More

I bought my second car, an amazing BMW X5, with my sales adviser Jesus Pimienta at the Braman BMW Miami. He helped and explained me all the details. He is very knowledgeable and the process was flawless and adviser Jesus Pimienta at the Braman BMW Miami. He helped and explained me all the details. He is very knowledgeable and the process was flawless and quick. I signed the contract with Luis Hinestrosa and he detailed me every part of the contract and answered all my questions. He was pacient and vey kind. I will definitley recommend both of them and return for my next purchase. Thank you Braman Miami for making my dream come true. More

Ordered a grille online, part came in damaged and appears to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from P to have been used. Replied to the email and no response. Replied to email from the order confirmation and no response. Looked up contact email from Paypal and email got sent back as invalid email. Called the number in confirmation emailed and got the run around and transferred to "online parts" where no-one ever answered and never responded when I left voice mail. Had to get Paypal involved after several attempts with still no response to return item. Paypal did intervened but i still had to pay out of pocket for return shipping of damaged used part that was received. Absolute worse customer service as there is no point of contact through emails or phone. Never again. More