Braman BMW Jupiter

I had an absolutely wonderful experience at Braman BMW in Jupiter Fl. When I decided that I wanted a new 3-series I was in the middle of moving from Ohio to Jupiter, Florida. I went online and contacted Cath Jupiter Fl. When I decided that I wanted a new 3-series I was in the middle of moving from Ohio to Jupiter, Florida. I went online and contacted Cathryn Winschel at Braman BMW in Jupiter and within 30 minutes of my email I heard back from her. She immediately forwarded my inquiry to Jimmy Khokhar who called me that night. He spoke with me on the phone for over 45 minutes making sure he had every detail as to what I wanted in my new car. He was friendly and very enjoyable to speak with. He kept in touch with me during my move from Ohio to Florida with emails and phone calls while we worked on ordering my new car. Once I got to Jupiter I met with Jimmy for the first time at Jupiter Braman BMW. He was wonderful from the moment I walked into the store. He sat with my husband and I for over an hour, one-on-one to go over every last detail of my car. We test drove the new three series, and looked for hours at almost every car on the lot! He was patient with us and answered all of our questions. The most important part of our experience is how respectful and patient he was with us in the decision process. He was so easy to work with and guided us every step of the way through our purchase. Once my car was ordered my adventure continued. He updated me several times a week over the six weeks it took for my car to be built and delivered. I cant tell you how many times he brightened my day with an email telling me my car was on the ship, or almost at the dealership! The best was the day I came to pick up my car. I drove up to the dealership and there was a HUGE RED BOW on my car parked out front all shiny and new! I was smiling and just overwhelmed with excitement. The car was absolutely beautiful and perfect; It was better than I had imagined. Everyone in the dealership from the General Manager, Mike Trapasso, to the assistant manager and all the sales associates were congratulating me on my car. I then got to meet with Marlin Randle in Finance who was exceptional. He spent an hour with me going over every finance option possible and helped guide me to the best lease option for my needs. He was so kind and patient, and I am very grateful for that. Afterwords Jimmy spent over an hour with me in my new car showing me all its exciting features and showing me how to work the system. Jimmy has kept in touch with me since then inviting me back for more tutorials if needed and I know I can call him at any time with questions. He truly goes above and beyond~ I had an exceptional experience with Braman. More

Steven Lee did a fantastic job for me. He was very courteous and knew his product (528i) inside and out. I would recommend Steven to anyone in need of a fantastic car. courteous and knew his product (528i) inside and out. I would recommend Steven to anyone in need of a fantastic car. More

I wasn't planning to buy a new car, but thought I would see what my options were. From past experiences, I dreaded dealing with car salespeople. I stopped in several dealerships of different brand vehicles see what my options were. From past experiences, I dreaded dealing with car salespeople. I stopped in several dealerships of different brand vehicles. All the other dealerships gave me the horrible experience I expected. I was pleasantly surprised when I met Mark Bellew and Phillip Roe. They were confident and knowledgeable about their product. There were no high pressure sales tactics like at other dealers. The dealership was clean and the employees were all friendly. But Mark was the person I was in most contact and made the experience enjoyable. It was refreshing to see how knowledgeable he was about the BMW product. It was like dealing with family! More

It was a pleasure doing business with Mark because of his professionalism and how he kept us appraise of the the inventory that was available. We had tried other dealerships in town but only Mark was courteo professionalism and how he kept us appraise of the the inventory that was available. We had tried other dealerships in town but only Mark was courteous and patience enough that he made us feel comfortable.I would recommend Mark Bellew and the dealership to anyone looking for a vehicle. More

I felt welcome from the moment Tracy introduced herself I felt welcome from the moment Tracy introduced herself to me, she was professional while not being pushy from a sales stand point of view. I felt t I felt welcome from the moment Tracy introduced herself to me, she was professional while not being pushy from a sales stand point of view. I felt the trade in offer for my 04 Infiniti was very fair and the overall experience was a positive one. The car was the one I was looking for and they treated me well even though I was there well past closing time, I was never rushed to make any decisions thruout the process. More

Tracy Volz is great. She was very low pressure and has a great personality. My wife and I both enjoyed the time we spent with her looking at cars. How often can you say you actually enjoyed spending time in great personality. My wife and I both enjoyed the time we spent with her looking at cars. How often can you say you actually enjoyed spending time in a car dealership. Tracy appreciated our time and made things as smooth as she possibly could. She always got us all the information we requested and was very knowledgable about the vehicles she was showing. Tracy is by far the best sales person I've ever dealt with, and I would highly recommend her to anyone. The good experience contiued with Sales Manager Phil Roe. He was very honest and straight forward. More

Tracy was extremely helpful and gave us the confidence we needed to make a final decision on our first trip to the dealership. We had shopped on line for months so we were pretty sure what we wanted, and we needed to make a final decision on our first trip to the dealership. We had shopped on line for months so we were pretty sure what we wanted, and we had found a strong candidate on-line in the CPO inventory. Tracy got us what we wanted and took care of us like we were family. She arranged all the "little things" we would not have known to do such as ordering floor mats, scheduling service, getting the tag installed, and many others. We told her we were taking a trip the next day and needed a Sun Pass, and she went to her personal car and got a new one she had just purchased for her own use, gave it to us at no cost, and even had it installed in the car! That has to be a first! Mike didn't fool around with a long negotiation, he got personally involved and met directly with us, and even explained a couple of BMW apps for my iPhone that I downloaded during the final car prep. This is a textbook case of how to treat a customer and it got the job done for everyone involved. I would go back to Tracy and Mike without question for my next BMW or CPO car if they are still available. They are already looking for a specific car for my wife. More

Best car buying exerience ever. Price And car were Best car buying exerience ever. Price And car were exactly what I was looking for. Paul did a great job of showing me everything about the car Best car buying exerience ever. Price And car were exactly what I was looking for. Paul did a great job of showing me everything about the car More

We felt that we were treated very professionaly by everyone at the BMW Jupiter dealership. Jim Lynch was very knowledgeable about BMW cars and answered all our questions. He worked with us to find a n everyone at the BMW Jupiter dealership. Jim Lynch was very knowledgeable about BMW cars and answered all our questions. He worked with us to find a new 2012 328i model before we were leaving Florida for the season in a short time. Jim explained all the features of the new car, set up our cell phones and was a pleasure to deal with. The financial rep was also very helpful & friendly and explained all the paperwork we went thru to buy the car. Nigel Simpson made us very welcome and we felt we had good person to deal with on any future maintainance or repair work. Overall it was good experience buying our car with the people at this BMW dealership and would recommend it. More

I found Steve Lee to be very knowledgeable about the product my wife and I bought and a very dedicated salesperson for Braman. So much so I would hire him myself if I were still in business. product my wife and I bought and a very dedicated salesperson for Braman. So much so I would hire him myself if I were still in business. More