Mazda of Greenville

I don’t know if this was the worst Mazda dealership I ever dealt with, there’s one west of Greenville that may be the winner, but this one runs a close second. My wife bought a new CX-5 there just this ever dealt with, there’s one west of Greenville that may be the winner, but this one runs a close second. My wife bought a new CX-5 there just this week, and it was a pretty painful experience. I couldn’t tell if incompetence or laziness was the driver here, but one or both were in action. We pretty much gave the dealership what they wanted for the car, and the trade-in value was okay. But once the paperwork needed to be done was where the fun began. Lots of running back and forth by the sales guy, most for no apparent reason. An interesting point is that my wife was paying cash, so there was no need for financing. But we didn’t bring the title or extra keys, so we really had no intention of sealing the deal there and then. Which is fortunate, because they HAD NO FINANCE GUY ON SITE, the only one who could finish the deal. Interesting way to run a business, isn’t it? Several pieces of paper were signed, one with a breakdown of the figures. We were given no copies. When I asked for a copy of the paper with figures breakdown, I was told that I couldn’t have one because it was in a folder on someone’s desk. Interesting excuse, isn’t it? I any case I later found out the next day, on my own, that there was a $750 Mazda loyalty cashback. I was never told of this. I called the sales guy and asked if he knew about this and if we received this. He didn’t know anything about it, o I told him where in his dealerships’ to find this. He said he would need to check and I asked if he would and call me back. He never called back. I called 6 hours later and asked what the story was. He said he thought it was covered. I asked again for the paper with the figures breakdown, told him to take a picture of the document and send it to me. He said he would but did not. The financial manager was sent an email asking for a breakdown of the amount owed. He said he would call but never did. When we showed up to take possession of the car there was some unpleasantness over the bottom line. It was higher than we anticipated, but my wife went ahead with the deal. In the end we did receive the loyalty credit for our TENTH Mazda. The bottom line is that this place is pretty much a clown car with the personnel unable/unwilling to communicate once you have left the building. And then there is the up of charge of almost $1700 for some manner of paint protection and wheel locks (which doesn’t show on their on-line calculator). Your mileage may vary, but this is the story of our nightmare at Mazda of Greenville. More

I looked at 4 other dealerships before I visited Mazda of Greenville. This Dealer was outstanding in every way. Friendly professional Service! My Salesman, Jordan Scott, was very helpful and knowledgeable. Greenville. This Dealer was outstanding in every way. Friendly professional Service! My Salesman, Jordan Scott, was very helpful and knowledgeable. My Finance Director, Trey Mcbride, was the same. The entire experience was no pressure! What A GREAT DAY! Love my MAZDA! In and Out in less than 2 hours! . More

I purchased a new 2023 Mazda CX-50 in March 2023. I bought the service agreement and the wheel & tire coverage. When I took the car in for initial service, they charged me $128.03 for the service tha I bought the service agreement and the wheel & tire coverage. When I took the car in for initial service, they charged me $128.03 for the service that I had purchased initially. After several trips trying to get refunded, the provider did pay $80 of the $128.03. The dealer still owes me $48.03, but say they will only give me an in-store credit, not a refund? So, I find this dealer to be a VERY poor example of customer service! Do NOT do business with these cooks!! More

No follow-up at all despite the sales person stating that they would reach back to discuss negotiation of the price for the vehicle of interest. Would not recommend. they would reach back to discuss negotiation of the price for the vehicle of interest. Would not recommend. More

Had a great experience here, would definitely recommend anyone in the car market to come here! anyone in the car market to come here! More

My Mazda6 stopped switching gears while driving. Fred Anderson Mazda immediately took my car in, completed a full evaluation, and began repairs pretty quickly. The staff are kind and generous, and o Fred Anderson Mazda immediately took my car in, completed a full evaluation, and began repairs pretty quickly. The staff are kind and generous, and one provided transportation to the rental location free-of-charge. It was initially suggested that it may take quite some time before the car would be finished, but they finished in only a few days! My Mazda6 was well taken care of and now driving smoother than before. More