Brad Deery Motors

Brad Deery Motors responded

Hello Mr. Schmid, We are sorry you feel this way. You purchased a ten-year-old vehicle without a warranty. You were offered a Service Contract, which is recommended for any used vehicle, but you declined it leaving you responsible for any and all future repairs. This particular vehicle had only 78k miles when it was purchased and passed the service inspection. With it being a used vehicle, you never know when something will break down. We give a complementary 6month or 6k mile coverage for all AS-IS (Out of warranty) vehicles. If you would have continued the services of that coverage as stated in your paperwork, with the BG products, it would have been covered up to the lifetime of that vehicle. You must not have done that with your oil change. We offer this peace of mind to our customers in case anything should happen in that time/mileage frame, it will help eliminate/lower their out-of-pocket expenses. Unfortunately, in the three months you have owned the vehicle you drove over 10k miles and must not have continued the BG services, so you could not utilize that coverage, leaving you liable for repairs.

chance s responded

Actually the paper work was blown through in a matter of seconds and BG services was not even brought up or explained! I don’t even know what BG services is! I got my oil changed at a well respected local company and like you said the vehicle only had 78k miles on it! If I had known the product you were selling had a history of engine problems I would have gotten the extended warranty. I love the two different tones used during the sale of the vehicle and how exceptional it is and after the engine goes out and how that just happens. What a joke! It’s also a joke how 4K miles means the difference for you to help out a customer or to go get screwed! If this can happen to any vehicle then they shouldn’t be priced at the 12k mark! I am a business man in the Platteville/Dubuque area and I will make sure all The people I know are aware the product you put out and how you treat your customers! In 3 months this has caused me significant financial damage that will never be forgotten.

Brad Deery Motors responded

Keith, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming to see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Brad Deery Motors! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Hello Tayvon & Heather, You purchased a 10-year-old vehicle with 140,000 miles, without a warranty. It is a used vehicle. We cannot control when something will happen to a used vehicle. When your check engine light came on, we brought the vehicle back in here, inspected it, and replaced that manifold gasket at no charge to you. That was a $2,000 repair. We did go above and beyond what we are required to do. When we had the vehicle here, it was inspected and nothing else was found. You are claiming to hear a noise when braking. We did not hear anything when we test drove it and the brakes passed inspection. We even had several techs drive it. You are now wanting us to put new brakes and rotors on your vehicle for free. We will not do that. Here is a copy of the signed paperwork stating that the vehicle is being sold as is without a warranty. https://photos.app.goo.gl/oTWYB9cW3LeJFh4t7

Heatheryoung42 responded

https://www.facebook.com/profile.php?id=100076997215412 go to my facebook link to see the dishonestly for yourself they lied several times in this paragraph and i have proof on my facebook page..

Brad Deery Motors responded

At Brad Deery Motors, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you for sharing your experience with us, Kelly! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you so much for your feedback, Shiloh. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Shayne. Please let us know if we can ever help you in the future. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you so much for this wonderful feedback! We're so glad you came back to see us for your new car. It's fantastic to know Shayne helped make us worth the drive. If there's anything else we can help you with in regards to your new vehicle, please let us know. Sincerely, The Brad Deery Motors Team

Brad Deery Motors responded

Thank you so much for the nice review, Sonya! We really appreciate this feedback and we'll be certain to share your compliments with Safo and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Sincerely, The Brad Deery Motors Team