Bowen Scarff Ford

Brandon is an excellent salesman. The total Bowen Scarff Ford experience was amazing. The car was spotless. The process of buying the car was 5 star service. Ford experience was amazing. The car was spotless. The process of buying the car was 5 star service. More

When researching Ford pickup trucks on the internet Chris Kelly from Bowen Scarff Ford in Kent, WA responded to the chat window. He helped me through the whole process of ordering the exact vehicle I wanted, Kelly from Bowen Scarff Ford in Kent, WA responded to the chat window. He helped me through the whole process of ordering the exact vehicle I wanted, their policy of the no dicker price was fair with no hassle of the 1-2 hours going back and forth in negotiations. There was never any pressure to buy, only there to help. What a difference that made! Chris always answered my questions promptly when I asked while the truck was being built and yes I had a lot of questions as this was my first time buying a new vehicle and special ordering one on top of that. If Chris was off for the day when I had a question another salesman stepped right in and answered my question. I was able to track the progress of the build on the Ford website. Once the truck was delivered to Bowen Scarff, they surprised me and had it ready to go that next morning. Chris even came and picked me up at my home and brought me down to pick up the truck! After filling out the paperwork I was handed off to finance. Even here there was no pressure at all to purchase the “extras” if I said no, he said ok and moved on. No trying to persuade me into it. My overall experience here was the best I have ever had at a dealership. The best surprise of all and may seem little to some was when I got in to drive away it had a full tank of gas. I highly recommend Chris Kelly as your salesman and Bowen Scarff Ford as the dealer to see in Washington! More

I can not rave enough about my experience at Bowen Scarff Ford and the job Chris Kelly did for me. I have bought several new Ford’s from various dealers in the NW and Chris Kelly and the team at Bowen Scarff Ford and the job Chris Kelly did for me. I have bought several new Ford’s from various dealers in the NW and Chris Kelly and the team at Bowen Scarff will now be my go to and I live in Seattle. Great prices, friendly staff and zero stress. More

Everyone that we have interacted with at Bowen Scarff has gone above and beyond with customer service. During the purchase of the vehicle they were professional and quick to respond to every email/text with gone above and beyond with customer service. During the purchase of the vehicle they were professional and quick to respond to every email/text without being overbearing when we needed time to discuss. They made accommodations for all of our requests for a simple and seamless purchase during COVID. We unfortunately have already had interaction with the service department (at no fault of theirs) and I couldn't be happier with how they handled the situation. Hands down the best experience I have had with a dealership and we will definitely be returning in the future. More

Great experience! Wonderful team at Bowen Scarff. Highly recommend this dealership. They made buying a new explorer easy. From the minute I started a conversation with Chris Kelly I felt like I was in good recommend this dealership. They made buying a new explorer easy. From the minute I started a conversation with Chris Kelly I felt like I was in good hands and trusted him implicitly. More

Hands down the best service I have received purchasing a vehicle. The team was very personable and made me and my family feel at home. vehicle. The team was very personable and made me and my family feel at home. More

Randy was great to work with, he kept me up to date on my order; as he told me he would. He took his time going over all the features I wanted and ran the numbers multiple times as I revised my wants withou order; as he told me he would. He took his time going over all the features I wanted and ran the numbers multiple times as I revised my wants without a word. And my truck arrived earlier than expected, which was great. This is the 2nd vehicle I've bought here and when the time comes that I need another one, I'll come back here. More

Helpful staff. Good selection of inventory. We had the same salesman for 2 purchases, both experiences were great with low stress and respectful of time. same salesman for 2 purchases, both experiences were great with low stress and respectful of time. More

Good service and helpful staff. The salesman Chris Kelly is top notch. The finance lady was very helpful and I have had it back for a couple of minor issues and I am pleased with the service department is top notch. The finance lady was very helpful and I have had it back for a couple of minor issues and I am pleased with the service department More

The representative I worked with, Arthur, was excellent. He was responsive in a timely manner, professional, and responded directly to my inquiries to answers I needed. He was responsive in a timely manner, professional, and responded directly to my inquiries to answers I needed. More