122 Reviews of Bournival Jeep - Service Center
Last minute service work We bought a Dodge Ram about 2 weeks ago and planned a camping trip for the 4th of July weekend. We found out Friday morning that we could not use our We bought a Dodge Ram about 2 weeks ago and planned a camping trip for the 4th of July weekend. We found out Friday morning that we could not use our after market trailer break controller in our new truck and needed one installed by a dealership that day. We called around all over the state of NH and no one could fit us in before the holiday weekend until we went to see Mike at Bournival. He told us to buy the module from one of the other dealerships that had it in stock and he would install it that day. He saved our holiday camping trip! I was quite unprepared to wait in a dealership with my toddler, but Bournival's waiting area has a children's area, free water, and popcorn. My daughter was also told by one of the service people that she could play in the inflatable pool and play with any of the decorations they had out. This made waiting a lot easier with a busy toddler. Thank you Bournival. You guys rock! More
Great Service! I had work done on my Jeep Wrangler at Bounival. They did an excellent job at a very fair price. The staff was friendly and knowlegeable. They made I had work done on my Jeep Wrangler at Bounival. They did an excellent job at a very fair price. The staff was friendly and knowlegeable. They made recomendations as well as choices. I highly recommend this dealership. Thanks Bournival. Sincerely, Patrick Kane More
Not a very happy place Poor service, recall not done satisfactorily, unhappy workers, and dishonest sum up my two days there. They didn't return two of my phone calls or an Poor service, recall not done satisfactorily, unhappy workers, and dishonest sum up my two days there. They didn't return two of my phone calls or an email I sent. I have also talked with other customers and they have had similar experiences. More
Excellent service dept, friendly and knowledgeable I brought my car into bournival to have the front end checked out for a vibration/ swaying, they were able to pinpoint the issue fast and promptly, I I brought my car into bournival to have the front end checked out for a vibration/ swaying, they were able to pinpoint the issue fast and promptly, I got a phone call with what the issue was, hub and berring assembly, they had the part ordered and installed same day.. Mike fletcher kept me Informed throughout the process and my car was 100 percent, thank you bournival and mike!!! More
Portsmouth's Greatest Jeep Dealer I live and work in Seacoast New Hampshire and love my Jeep Wrangler Unlimited and Bournival Jeep! Everything about this place is top notch. Real custo I live and work in Seacoast New Hampshire and love my Jeep Wrangler Unlimited and Bournival Jeep! Everything about this place is top notch. Real customer service. More
Great Dealership We drive down from Maine just to have our jeep serviced here. Mike, the service manager is knowledgeable of all things jeep. They always have at lea We drive down from Maine just to have our jeep serviced here. Mike, the service manager is knowledgeable of all things jeep. They always have at least one tricked out jeep with all the latest and greatest accessories. If you are jeep fanatic, this is the dealership for you! Everyone is very pleasant, and we have never had a bad experience. I'm sure our next jeep will be from here More
Fix My Car I woke up last Sunday to find that my car would not get started. Suffice to say that I was not a happy camper as this made me late for work. I made I woke up last Sunday to find that my car would not get started. Suffice to say that I was not a happy camper as this made me late for work. I made a few calls and had my car towed to the Bournival Jeep dealership so they could check it out for me. Not only was I quoted an incredibly fair price, but my car was repaired and back in my possession by Tuesday evening. Who does that????!!!! An awesome team of service people that's who! Mike Fletcher is now my car repair hero. If I ever need more work done, Bournival is my service team. In a word.....awesome-sauce! Thank you Bournival Jeep. More
This has got to be the worst service department ever, I have been buying cars here for 20 years, and today I was treated like a piece of xxxx, I would never ever go to this place, big waste of time. the ow have been buying cars here for 20 years, and today I was treated like a piece of xxxx, I would never ever go to this place, big waste of time. the owner needs to replace Mike Fletcher. They could careless about service or loyal customers. it is sad when service get this poor. More
I wish to let everyone know that DOUG in service at Bourniville Jeep Portsmouth is THE BEST ! Any and every time I needed assistance he was calming-great listener-understanding-and always talks you th Bourniville Jeep Portsmouth is THE BEST ! Any and every time I needed assistance he was calming-great listener-understanding-and always talks you through what needs to be done and why. I just traded in my Commander---had so few problems for the 7 years I owned it--buy no matter what DOUG always treated me like I was special--thats what its all about to have customers go back to the dealership for service. Doug is also a gentleman. CR More
Being a life long Jeep owner, I realized that my beautiful white Jeep was a mess inside and that I needed to clean it ASAP. Having always done it myself, I decided that I would have it detailed for beautiful white Jeep was a mess inside and that I needed to clean it ASAP. Having always done it myself, I decided that I would have it detailed for the first time by someone else. I didn't have the time or energy to tackle the project. I asked several people who they recommended and Bournival was consistently mentioned. So I made an appointment because they were having a special deal and then dropped it off. To be honest, for the price i didn't expect much more than shampooing and a liitle interior sprucing up. Low and Behold, i pick my car up and it looks like it was showroom ready. My jaw almost dropped to the floor. the only thing missing was a "MINT" on the dashboard. I am formally thanking Kirk for doing an OUTSTANDING job on my car. What a great experience and I have shared this information with everyone I know. Thank you Kirk for trully making my day. Sincerely. Elsa R Biron More