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Bournival Jeep - Service Center

Portsmouth, NH

4.0
127 Reviews

127 Reviews of Bournival Jeep - Service Center

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March 13, 2025

Bournival’s customer service is exceptional. They are friendly and helpful and if you can’t stay while your car is getting serviced they give you a ride. They went above and beyond to make sure More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone in the service department is five stars
March 11, 2025

Service was great. Came in for an oil change and they gave me a car wash for free. Comfortable waiting area as well. More

by cksegal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 17, 2025

They got us in in a timely manner and the service was good 😊 They were polite and explained things thoroughly 😊 More

by Wheeler170
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2025

The service department staff are friendly and knowledgeable. Their attitude to help as much as possible was refreshing More

by Crosby0216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Montoya
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

The staff is friendly and knowledgeable. They do what they can to meet your needs even when it's is a last minute need. More

by Crosby0216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2024

I can't speak to the Sales side, but the Service Department seems to have a lot of problems. If you want to talk to someone who sounds like they hate their job, talk anyone in the Service Departmen More

by phil
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip Nicholson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Montoya
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2024

ZERO STARS i bought my Dodge Challenger here several years ago., so i brought it here when i had an issue. i informed them of my issue before making appointment and they told me they DO service Dodge. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Drysdale
May 05, 2022

Keith did a very good job. I appreciate his communication. He kept me up to date. Thank you. More

by 555
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Lavoie
May 07, 2022 -

Bournival Jeep responded

Thank you for the kudos! Alissa

April 12, 2022

The Service Department employees are always kind and attentive to the needs of their customers. My car is serviced, the work done, then it is explained fully to me and I leave assured of their expert More

by Pattiloiodice91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith, Philip, Keith Lavoie
May 18, 2022 -

Bournival Jeep responded

Thank you for visiting our service department, we appreciate you. Happy travels. Alissa Philip Keith

March 31, 2022

Keith in the service department was awesome! He was very helpful and made my experience easy and pleasant. I would go back to him anytime and highly recommend Bournival. More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Lavoie
Apr 07, 2022 -

Bournival Jeep responded

Karen, Thank you for taking the time to review Keith we appreciate your patronage. Happy Spring. Alissa

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