Bournival Jeep

I wish to let everyone know that DOUG in service at Bourniville Jeep Portsmouth is THE BEST ! Any and every time I needed assistance he was calming-great listener-understanding-and always talks you th Bourniville Jeep Portsmouth is THE BEST ! Any and every time I needed assistance he was calming-great listener-understanding-and always talks you through what needs to be done and why. I just traded in my Commander---had so few problems for the 7 years I owned it--buy no matter what DOUG always treated me like I was special--thats what its all about to have customers go back to the dealership for service. Doug is also a gentleman. CR More

I am a previous owner of a Jeep Commander and absolutely loved it. This year it turned 7 years old so I immediately and only wanted to buy a new Jeep from Bornival -having realized Dick B has passed I was s loved it. This year it turned 7 years old so I immediately and only wanted to buy a new Jeep from Bornival -having realized Dick B has passed I was so pleased to see his wife in command and the sales person Anissa Bridges was wonderful. She immediately stated she represented Bornival Jeep-was so helpful-NOT fast talking or high pressured-truly knew the Grand Cherokee Overland I wanted to purchase-she let the vehicle sell itself to me. I was extremely impressed-actually was lucky enough to have Mrs. Bournival come over and help me decide. There is no other dealership I have ever recommended -I will continue to send friends and customers to them all well knowing they will get the best price-treatment-and most of all a reliable service throughout their ownership of the vehicle. CONGRATS TO BOURNIVAL JEEP of PORTSMOUTH--Mrs Bournival -be proud of your dealership -its A++ to me. CR More

Being a life long Jeep owner, I realized that my beautiful white Jeep was a mess inside and that I needed to clean it ASAP. Having always done it myself, I decided that I would have it detailed for beautiful white Jeep was a mess inside and that I needed to clean it ASAP. Having always done it myself, I decided that I would have it detailed for the first time by someone else. I didn't have the time or energy to tackle the project. I asked several people who they recommended and Bournival was consistently mentioned. So I made an appointment because they were having a special deal and then dropped it off. To be honest, for the price i didn't expect much more than shampooing and a liitle interior sprucing up. Low and Behold, i pick my car up and it looks like it was showroom ready. My jaw almost dropped to the floor. the only thing missing was a "MINT" on the dashboard. I am formally thanking Kirk for doing an OUTSTANDING job on my car. What a great experience and I have shared this information with everyone I know. Thank you Kirk for trully making my day. Sincerely. Elsa R Biron More

Throughout the scary, exciting, unnerving new car process I always felt like I was among like minded people who had my best interest at heart. It was just like catching up with good friends....who ultimate I always felt like I was among like minded people who had my best interest at heart. It was just like catching up with good friends....who ultimately helped me drive away in my dreamy yellow jeep!! More

I am primarily writing this review to recognize Mike Fletcher for outstanding service and support. He is the reason that I have leased 4 Jeeps from this dealership. His product knowledge and attentivene Fletcher for outstanding service and support. He is the reason that I have leased 4 Jeeps from this dealership. His product knowledge and attentiveness to customer satisfaction is superlative. Mike is an asset to this dealership! I also would like to mention Phil Walter, as he is an exceptional salesperson! I am very happy to see him back at Bournival Jeep. More

There was no pressure when we stepped onto the lot. The staff was friendly and helpful, but not pushy. They were upfront with the pricing. Great value from a tremendous staff. staff was friendly and helpful, but not pushy. They were upfront with the pricing. Great value from a tremendous staff. More

I live in Tucson, AZ and was unable to find a good Certified Pre-Owned Overland anywhere in the southwest. I purchased my ’09 CPOV Overland ‘online’ from Bournival Jeep and the process could not have Certified Pre-Owned Overland anywhere in the southwest. I purchased my ’09 CPOV Overland ‘online’ from Bournival Jeep and the process could not have been easier. Before my initial contact with Bournival I checked with the BBB and found that they are accredited and rated A+…how many automobile dealerships can say that? Internet Manager ‘Phil Walter’ answered my initial inquiry within a matter of minutes which was a real surprise as the inquiry was made on a Sunday afternoon. In fact, I made one other inquiry online earlier that day to a Jeep Dealer in PA – I have yet to hear back from them. Between the high level of information on the Bournival web site and Phil’s ability to provide me with detailed answers to all my questions within minutes, I was able to make my decision to purchase quickly. I have purchased many vehicles in the past and have found that if ‘your’ sales person is unavailable when you have a question you are pretty much out-of-luck. Such is not the case with Bournival Jeep. Even with the three-hour time difference between Tucson and Portsmouth I always felt like I had someone I could call or email with questions. Each person I had contact with at Bournival made sure I had a way to reach them regardless of whether or not there were lights on in the showroom. I felt like I had an entire team working for me which was very important considering I was nearly 2800 miles away from my perfect Overland; my team included Internet Manager ‘Phil Walter’, Finance Manager ‘Jessica Gorman’ and Web Manager ‘Jade Damboise-Taplin’. Each member of my ‘Bournival Team’ showed a high level of integrity, professionalism and product knowledge. I truly felt their desire to make sure I was 100% satisfied with my Bourinval experience…which I was and am. When it comes time for me to purchase my next Overland I fully intend to fly to Portsmouth and meet ‘my team’ in person! More

I thought the service was outstanding. We test drove 3 jeep but their knowledge of the vehicles was the best way to help us select the jeep we wanted. I love my new jeep! jeep but their knowledge of the vehicles was the best way to help us select the jeep we wanted. I love my new jeep! More

I have a Jeep and I use it as a Jeep. I have it lifted with 35" tires. I have done some reinforcements on the axles and gussets and have done some other work to it. I wheel my Jeep any chance I get. I dri with 35" tires. I have done some reinforcements on the axles and gussets and have done some other work to it. I wheel my Jeep any chance I get. I drive a 2010 JKU Rubicon. I brought my Jeep to another dealership near my home for an oil change when I had everything stock but the lift. They told me that I may void my warranty and CPO policy. I was also told that people have been black flagged so that they can't use their warranty at other dealerships. Knowing Josh Brindamour from an off-road club I called him up and he recommended his dealership for service because they take a fair look at the vehicle and determine whether it was the mods or something else that caused the problem. I have been here 3 or more times in the last few months for different issues and for the first time today I had to pay for a sensor that wasn't working anymore. I am happy to pay for that because I feel that they are honest and straight forward with me. Under warranty they are replacing my second set of ball joints in just a few months and they are checking out a few other potential issues. The group at Bournival is spectacular and I tell as many people as possible to go there for Sales or Service. In the next year or so my wife will be looking to replace her car and I will be coming here for a vehicle. Don't waste your time anywhere else. They respect the off road community and understand that the Wranglers are built to be wheeled and they don't frown on you wheeling it. The sales manager whose name has escaped me right now answered a question about my soft top and then brought me to checkout a 2010 soft top so I could see what parts I need. He then proceeded to checkout my Jeep with me asking about my lift, my wheels and tires and saying that I have done a great job building my rig. He didn't say anything about warranties or anything. This dealership is about an hour from my home and it is more than worth the drive to get a fair assessment and an honest answer to my questions, concerns and problems. Great work Bournival and I will see you again soon. Thank You. More

No pressure, pleasant to deal with, quick & easy, would have liked more off MSRP for Jeep but they gave decent & fair price for the trade-in, very efficient operation and didn't waste my time or thei would have liked more off MSRP for Jeep but they gave decent & fair price for the trade-in, very efficient operation and didn't waste my time or theirs. Definitely one of the best dealership experience I've ever had (and I've had many). I liked Steve's sales approach and personality, and really appreciated how fast & efficient Jessica was doing the paperwork and biz side. More