Bournival Jeep

Did an internet chat with Phil Walter and submitted an offer which I thought he would have follow up questions too as to how I would like to handle the balance as my cash offer was more than 50%, instead offer which I thought he would have follow up questions too as to how I would like to handle the balance as my cash offer was more than 50%, instead I was rudely told,"this is not your car goodbye ,go and bother someone else"to which he immediately disconnected the chat.I tried to call the different numbers they have listed on their Web page none of which worked. I then sent out a message to which Phil Walter himself responded and called me back on number I provided. I explained to him how I had been chatting with him earlier when he rudely cut me off before offering me any other options or trying to hear me out, he says well I have apologized as I thought you were playing on the Internet... really???so you can either continue complaining or we can move forward on that note since he was still being rude I told him I would take his advice and go and bother someone else who might actually want to make some money. More

Colby was low key and collaborative... Loved his sales style. No pressure! Jessica did a fantastic job getting us a great financing rate. Best car buying experience I've ever had! Thanks! style. No pressure! Jessica did a fantastic job getting us a great financing rate. Best car buying experience I've ever had! Thanks! More

Staff was extremely friendly and very helpful, not pushy. Got the best deal possible in the least amount of time. Would definately recommend to anyone looking to buy a new Jeep. Got the best deal possible in the least amount of time. Would definately recommend to anyone looking to buy a new Jeep. More

I had a great experience when I was looking to tread my jeep with Anissa for a new one. Everyone was very friendly and she got exactly what I wanted. jeep with Anissa for a new one. Everyone was very friendly and she got exactly what I wanted. More

This dealership was wonderful. The sales Associate, Steve Tobey, was exceptionally courteous, professional, and extremely knowledgeable about all of the vehicles there. He wasn't the typical high-pressure sa Tobey, was exceptionally courteous, professional, and extremely knowledgeable about all of the vehicles there. He wasn't the typical high-pressure salesperson, which was a nice change. He listened to all of my needs, was very patient, and worked hard to match me with the perfect vehicle! Jessica Gorman in Finance was fantastic to work with! She is also very professional and she took the time to answer any questions that I had regarding my financing. She was also very knowledgeable as well! She was very efficient, and processed all of my paperwork in a very timely manner. She was very pleasant to deal with. Lastly, the interaction I had with Dale Claus, the Manager, was also very positive. He was great to work with when we negotiated trade-in values. Again, he was not agressive, like most dealerships, and I was very pleased with his demeanor. I left the dealership a very happy customer and will be sure to return in the future! I highly recommend them to everyone! More

I decided I wanted a Wrangler Unlimited Rubicon, so I shopped 2 new dealers, and a number of used dealers/private parties. There was a huge difference between the service of Josh at Bournival and the oth shopped 2 new dealers, and a number of used dealers/private parties. There was a huge difference between the service of Josh at Bournival and the other dealers. He never pressured me to buy, and spent a lot of time on a busy day showing me everything on the Rubicon. We laid underneath one on the showroom and he pointed out all the features underneath, showed me all the ways that Jeep made it easy to wire up extra equipment, and even went through the suspension and explained all the ways it would do what I want. We pulled off the cover on the engine so he could show me how easy it was to get at the oil filter and belts, pointed out how it was designed for water crossings, and how everything worked. I do a lot of research before going to look at cars, and have been into Jeeps for decades, and I've never been to a dealership before where the salesman taught me new things about the vehicle I was looking at. Josh knew it all off the top of his head. I told him on that first day that I was still deciding new or used and I wasn't going to buy that day, and he still took all that time with me. He didn't pressure me to make an immediate decision, didn't even try to force me to sit down and talk numbers like so many do. I had already looked at 3 others, and proceeded to go to 2 other dealers around NH to make my decision. In the end, the impression I got from Josh was so good that I decided to spend the extra for a brand new Rubicon, and if they didn't have the exact one I wanted I was going to have them order it for me. Went in that weekend, and he had exactly the Jeep I wanted (2013 Rubicon Unlimited in Dozer). Went for a quick drive so my wife could try it, came back and he got an appraisal on our trade. I didn't feel pressured at all, he came back and showed me exactly what he could do for me on the price of the Rubicon and my vehicle, I needed a little more, and he was able to make it work for me. After we agreed on a deal Jessica helped us out by getting us an excellent finance rate and making the whole finance office process go by quickly and cleanly. About 10 years ago I had purchased another Wrangler from Bournival, and Jessica recognized my wife and I immediately and was great to deal with, once again. I couldn't be happier with my shopping experience with Bournival. This is the second time I've bought a Jeep from them, and it won't be the last. More

Phil Walter and the rest of the staff at Bournival Jeep was a pleasure to work with. They were extremely friendly, helpful and knowledgeable. Never did I feel like I was at a "push" car dealership. They w was a pleasure to work with. They were extremely friendly, helpful and knowledgeable. Never did I feel like I was at a "push" car dealership. They were able to find a perfect car for me at the price I wanted to spend. I highly recommend them! More