Bournival Jeep

I went to the dealership intending to conduct a factory order of a Jeep Wrangler. I was very pleased with their knowledge, experience, and customer service. While I did not get the "ultimate" deal on pri order of a Jeep Wrangler. I was very pleased with their knowledge, experience, and customer service. While I did not get the "ultimate" deal on price (you can't if you factory order it), my overall price (including down payment, loan interest over the life of the loan, and trade in value) ended up being less than the maximum amount I was willing to spend, which I was very pleased with. Overall, I would rate them a 5 out of 5. More

Seamless process. Super, super awesome customer experience and service! After driving the Jeep around for about 30 minutes, I received a phone call simply asking how I was liking it so far. These experience and service! After driving the Jeep around for about 30 minutes, I received a phone call simply asking how I was liking it so far. These guys rock! More

Cant say how helpful the staff was with words but will try. Colby and jessica were very helpful in meeting my needs for my new car and really appreciate the friendliness of both of them. try. Colby and jessica were very helpful in meeting my needs for my new car and really appreciate the friendliness of both of them. More

This was my first time buying a Jeep, and I was thoroughly satisfied with my car buying experience at Bournival. From the moment I stepped on the lot, Steve was friendly and took time to understan thoroughly satisfied with my car buying experience at Bournival. From the moment I stepped on the lot, Steve was friendly and took time to understand my situation without pressuring me. He was able to quickly assist me with my questions, and ultimately provided me with an excellent overall experience. He had a deep understanding of the vehicles, options and pricing possibilities and made my decision an easy one. More

My experience with Bournvial Jeep was wonderful! David was so friendly, knowledgeable, and went above and beyond to help. I can not say enough about the fantastic service and attention I received. was so friendly, knowledgeable, and went above and beyond to help. I can not say enough about the fantastic service and attention I received. More

Everyone at Bournival Jeep is friendly, helpful, and professional. I have purchased several vehicles from them, and am always impressed with the service! They really know how to take care of the custome professional. I have purchased several vehicles from them, and am always impressed with the service! They really know how to take care of the customer. More

Jeremy was professional, knowledgeable and accommodating. We were able to workout a deal with no pressure tactics. Jeremy made my purchase a positive, pleasant experience. We were able to workout a deal with no pressure tactics. Jeremy made my purchase a positive, pleasant experience. More

Let me first start by saying if I was rating only the sales department it would be great across the board, unfortunately my experience extends beyond just sales. I purchased a jeep commander for my mothe sales department it would be great across the board, unfortunately my experience extends beyond just sales. I purchased a jeep commander for my mother and have handled all communication with the dealer there after. Sales was great, he was knowledgeable, friendly, not pushy or obnoxious, like the stereotypical cars salesman. Made the purchase quick and painless. Would highly recommend Jeremy to anyone looking for a jeep. Service department on the other hand is terrible. Customer service skills are horrible, they are rude, disrespectful and have no understanding for urgency in matters with which they were responsible for the damage. Shortly after purchasing the jeep the AC went in it. 4 months after purchase so the dealer warranty didn't cover the repair which was fine and understandable. An appointment was made and jeep was dropped off. Was completed the same day as it was dropped off. i picked it up 7 hours after dropping it, yet I was charged for an 8 hour repair that was completed in less time, the vehicle was returned and clearly had not been inspected after the service was ordered. The following day upon needing to fuel it was discovered that the fuel cap and filler neck were broken in the process and as a result left the vehicle stranded 2 hours away from home. I had to go fix it in order to fuel the jeep so it could return home. Upon calling the dealer service tried to deny having accessed that area and upon further pressing they agreed to look at the jeep. It was determined that they did access that area and were at fault for the damage. At no point did the service manager call to apologize for denying that they were responsible or that they caused the damage. Instead we picked it up and there was a gift card for 50.00 oil change which is not even enough to cover the cost of changing the oil in the vehicle. As if after the tremendous issues demonstrated by the service department warranted returning to them for services. Now following a month after the ac repair it does not work again and service made no attempt to get it in to repair the issues in a timely fashion. I am extremely disappointed in the fashion in which the service department repairs, responds and communicates with their clients. It is hard to believe the gap in professionalism from the sales to service side of the same dealership. More

We had been looking for a vehicle for my son and bought one a few months ago that turned out to be a nightmare. We then started our search again and went to a couple dealerships with one being your typica one a few months ago that turned out to be a nightmare. We then started our search again and went to a couple dealerships with one being your typical high pressure annoying sales team. Even after being told several times we had purchased another call we are still being bothered my this dealership. When we arrived at Bournival, Colby was a refreshing change and made buying a car a pleasant experience. He listened, was honest and did everything we asked. He met our budget very nicely and never tried to push something more expensive at us. I have already referred someone to him and will continue to do so. Jessica was also very pleasant and made the financial part of the experience comfortable and simple again not pushing for us to add to our budget which could lead to unpleasant feelings down the road. My son really enjoys his car and as the person who has to help solve the problems for him it was a wonderful experience having Colby and Jessica on my side and helping however they could. Thank you, Cheryl Klockars More

Steve Tobey was most knowledgeable on all aspects of the Jeep Grand Cherokee that we looked at. In addition he knew the features of vehicles that we were also interested in. He was fact based and applied no Jeep Grand Cherokee that we looked at. In addition he knew the features of vehicles that we were also interested in. He was fact based and applied no pressure to buy. He acted as a consultant. In addition Jessica walked us through the loan process within five minutes. She also was highly knowledgeable and fact based. We have had other Jeeps and Mike Fletcher has done an outstanding job in helping us with service. He is the reason we came to Bournival Jeep to look for a new vehicle. A true full service dealership with highly trained personnel that are delightful to work with. More