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Bournival Jeep

Portsmouth, NH

Overview
Employees
Reviews
4.2
580 Reviews
About Bournival Jeep - Your Portsmouth Jeep Dealer for New and Used Cars- Woman Owned and Operated For Over 10 Years! At Bournival Jeep, we are fully transparent so that you experience the best auto shopping process possible. As New Hampshire's largest Jeep-only dealership, with a Better Business Bureau (BBB) A+ Rated Business, we are in the top 10% of the nation's dealers for customer sales and satisfaction. We also have New Hampshire's only on-site off-road test drive course! Come enjoy the easiest car buying experience ever.
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2355 Lafayette Rd

Portsmouth, NH

03801

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Showing 580 reviews

December 08, 2021

Great people, great service, have been coming to Bournival Jeep , Portsmouth for over 20 years. More

by Paulinsky1@icloud.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2021

I was very please with the service I got at the dealership I would be back if I need anything else More

by josephfarina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2021

Well worth going to. Professional, friendly, and good coffee! You can bring your dog too! More

by Fred
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Lavoie
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November 13, 2021

Very happy about Bournival repairing my vehicle when my throttle mechanism broke. My service was not scheduled but got vehicle back in 2 days. Thank you! More

by ECruz6
Recommend Dealer
Yes
Employees Worked With
Keith
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October 15, 2021

Every person I spoke with was very friendly and made me feel welcome. Never had a better experience. Will definitely encourage others to go to Bournival for quick and friendly service. More

by joannegscheidle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hollis
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Nov 06, 2021 -

Bournival Jeep responded

Thank you and hope you are enjoying your Jeep! Alissa

October 08, 2021

My experience was great and I would recommend you guys to everyone I would use you again More

by bobbatal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Lavoie
Report | Print
Oct 09, 2021 -

Bournival Jeep responded

Thank you and Happy Fall Enjoy Alissa

October 04, 2021

First time in for service, had my jeep in and out, no problems with anything More

by motorhead318
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Lavoie
Report | Print
Oct 05, 2021 -

Bournival Jeep responded

Thank you for visiting service we appreciate you! Alissa

October 02, 2021

Disappointed. Called about vehicle and told them we would make 4 hour drive to dealership. Told the vehicle was there. Two hours into trip received call that it was sold. Would have appreciated to be More

by Dlma63
Customer Service
Recommend Dealer
No
Employees Worked With
Fred Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 09, 2021 -

Bournival Jeep responded

I apologize that our staff did not meet or exceed your expectations. The success of our business is built on honesty, integrity and the outstanding customer excellence we deliver day in and day out. I would like to address a few things that you mentioned in your DealerRater review. As you may be aware, the current automobile industry has been very competitive among both sellers and buyers. This increase in demand is a direct result from the limited inventory in the current climate. I am sure you understand this, because you were willing to drive four hours, instead of purchasing a vehicle closer to your own residence. Inventory is limited EVERYWHERE, not just in Portsmouth, New Hampshire. I have spoken to Fred Clark, the salesperson that has taken the brunt of this negative review. I needed clarification and an objective voice prior to responding. Fred Clark is a long-term salesperson, and consistently delivers superb service. He has excellent reviews and ratings, especially with DealerRater. He possesses outstanding qualities and is a positive representation of the Bournival Team. I understand your frustration and disappointment, but we were not malicious or trying to represent any ill behavior during your communication. Fred contacted you prior to your drive. He discussed the limited inventory, and that you had the option to leave a refundable deposit, to guarantee availability upon arrival. There are specific processes we have implemented to mitigate this gray area on the sales floor. All vehicles are available in our inventory, until there is a deposit collected. We have designed these guidelines to provide structure to our staff and organization. I wish you the best of luck on your vehicle journey. Alissa Bournival

September 17, 2021

All involved were awesome! Love my jeep, thank you! Madeline, Jessica & Bethany are an amazing team More

by jdemattde
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene The Jeep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madeline, Bethany, Jessica
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Oct 05, 2021 -

Bournival Jeep responded

Thank you for all the kudos you are amazing as well! Alissa

September 09, 2021

This was hands down absolutely amazing service from start to finish. 10/10 recommend to anyone in the seacoast area looking for a great dealership experience! More

by Lauradtilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Mendonca
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Oct 05, 2021 -

Bournival Jeep responded

Thank you for taking the time to review us and Lauren. Happy Jeeping. Alissa

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