Bournival Jeep

I made a mistake buying here I have considered writing a review for the past few weeks about my experience, for several reasons. This is just my opinion and my own personal experi I have considered writing a review for the past few weeks about my experience, for several reasons. This is just my opinion and my own personal experience. You always have that gut feeling when something won't end up in your favor. This overall experience solidified that gut feeling. . I made the mistake of purchasing a non-Chrysler vehicle from a dealership that sells Chrysler products. This was my first mistake. No one knew anything about the vehicle, except myself. I was lied to, on several occasions, but I wanted the vehicle as they were difficult to come by with low mileage. I was guaranteed that they would "fix" some mechanical issues I found during my initial test drive. Low and behold, they wrote it up on the bill of sales as a "inspect and service if needed" after I took delivery. I planned for 4 weeks to get to the dealership for them to fix the issue. After nearly a 4 hour drive (because I lived out of state) I was told that they could find nothing wrong with the vehicle. I was clearly the bigger person here while the service manager and salesman attempted to explain why they weren't willing to do what they said they would, which was "fix" the issue...because they couldn't find the issue again. Just to note, I took my vehicle to someone who specialized in the brand and they immediately told me that the problem was overlooked and they ended up fixing it through the factory warranty. This dealership never took the vehicle and put it on the lift, they just did a test drive. To make a long story short, I walked out and will be recommending every other dealership in their area to my friends and co-workers as this dealership clearly had one thing in mind $$$$$. Yes, I know all dealerships do have $$$ on their mind, but this isn't the point. Make a customer happy and they will be repeat business, or will send business your way. I never got to meet the sales manager, which based on what the sales man told me about him, I'm glad I didn't. I tend to keep myself very calm and composed and I maintain a professional demeanor. I left the dealership livid, which rarely happens to me. Next purchase will be handled much differently on my end. Avoid my gut feeling at all cost! More

best ever Jeremy Brocato was an excellent salesman. very knowledgeable and personable. there was never any pressure. he went over every aspect of the car.it wa Jeremy Brocato was an excellent salesman. very knowledgeable and personable. there was never any pressure. he went over every aspect of the car.it was our very best car buying expeience ever More

Great Experience My experience buying a Jeep from Bournival was the best experience I have ever had when buying a car. Very kind and courteous made it very easy. They My experience buying a Jeep from Bournival was the best experience I have ever had when buying a car. Very kind and courteous made it very easy. They took the time to explain the vehivle and how everything work in great detail. I had a trade in and received what I thought was a fair trade in value. More

swifty I might have thought I was trading the car of my DREAMS (2013 chevy camaro SS) but no.... Dale helped me find the Jeep that fit my new job and at the I might have thought I was trading the car of my DREAMS (2013 chevy camaro SS) but no.... Dale helped me find the Jeep that fit my new job and at the same time sports sense (2014 jeep grand cherokee altitude.....black on black) ! The trade was so easy with the help of Jess.....A simple smooth deal..... Thank you all at Bournival for this GREAT experience ! I shall be back... More