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Bournival Jeep

Portsmouth, NH

4.3
582 Reviews
About Bournival Jeep - Your Portsmouth Jeep Dealer for New and Used Cars- Woman Owned and Operated For Over 10 Years! At Bournival Jeep, we are fully transparent so that you experience the best auto shopping process possible. As New Hampshire's largest Jeep-only dealership, with a Better Business Bureau (BBB) A+ Rated Business, we are in the top 10% of the nation's dealers for customer sales and satisfaction. We also have New Hampshire's only on-site off-road test drive course! Come enjoy the easiest car buying experience ever.
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2355 Lafayette Rd

Portsmouth, NH

03801

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Showing 582 reviews

April 16, 2016

Awesome Experience I was needing to get some more fun into my life so instead of buying another motorcycle, I decided to jet a Jeep. I found online the 2012 Call of Duty More

by Alan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Palmer
Apr 16, 2016 -

Bournival Jeep responded

Alan, It was a pleasure meeting with you and your wife. Customers like you are so very special to us!!! I look forward to your drive up to visit us. Be well and stay healthy. Summer will soon be upon us for top down adventure in your Call of Duty Jeep. All the best, Alissa Bournival

March 30, 2016

Excellent Experience The Bournival team is excellent to deal with. We purchased a new Rubicon and worked with Phil Walter. Phil made the process seamless, fair and cut o More

by JK-ADI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Walter
Apr 16, 2016 -

Bournival Jeep responded

On behalf of Phillip and myself, we would like to thank you for your recent purchase and thank you for considering us. May your new Rubicon bring your trails and trails of fun and adventure. Live the dream, drive a Jeep. Alissa Bournival

March 29, 2016

Our worst experience yet Our experience at Bournival was unpleasant and disappointing. We were visiting the dealership for the second time and ready to purchase a Jeep that More

by Sunshine2630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Walter
Apr 16, 2016 -

Bournival Jeep responded

HI, I hope this finds you well. I have tried to contact you personally but I have not received a response from you. After speaking with Phil, he informed me that he quoted you the price plus the $299 doc and title fee prior to you coming into the dealership via email and followed up with you prior as well.. . I apologize that we were unable to accommodate you and the lack of customer service you felt you received. Our number one priority is a friendly customer atmosphere and competitive pricing. Unfortunately, you did not have a good experience and for that I apologize please understand that it was our desire for you to receive the deal that you wanted, be treated fairly and that you at the least would be able to drive the jeep of your dreams. I look forward to speaking with you at your convenience. Alissa Bournival

March 15, 2016

What an Experience I schedule an oil change for my 2015 Jeep Wrangler. Upon arrival I received a phone call confirming my appointment and that they were expecting me. More

by artieart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Richardson
Mar 15, 2016 -

Bournival Jeep responded

Art, It was a pleasure chatting with you the other day. Welcome to Jeep Country!! and thank you for considering us for all of your service needs. Alissa Bournival

March 14, 2016

Very Happy Customer! I purchased a vehicle recently from the dealership and it was the second time that I had the pleasure of dealing with Steve Tobey, one of the Sales Te More

by Jeep2014
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Tobey
Mar 15, 2016 -

Bournival Jeep responded

Minda, Thank you for believing in us!. It was a pleasure helping you with your purchase of your new Grand Cherokee. May this bring you miles and miles of enjoyment. Alissa Bournival

March 13, 2016

All around friendly. I showed up with out an a appointment on a Monday & was treated as if I have been a customer for 20 years. Pet friendly with water for the 4 legged on More

by Jetfan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fletcher
Mar 15, 2016 -

Bournival Jeep responded

Thank you for bringing your vehicle to us for service. We enjoyed seeing you and your dog and look forward to seeing you once again. Happy almost Spring. Alissa

March 05, 2016

Another great buying experience with Blake at Bournival! Just purchased a 2016 Wrangler Rubicon from Bournival. This was my 4th Wrangler purchased at this dealer and I've worked with Blake Palmer on all my s More

by JKGreg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Palmer
Mar 05, 2016 -

Bournival Jeep responded

Greg, I would like to thank you for purchasing your fourth Wrangler from us and believing in us !! We value you as a customer and friend of the dealership.Live the dream, drive a Jeep. Happy soon to be Spring Alissa

March 03, 2016

Excellent Service Everytime When I need service on my Jeep this is my go to service department!!! The knowledgeable and friendly staff are always welcoming. I called and spoke to More

by JeepPatriot2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla, Mike Fletcher, Bruce Richardson
Mar 04, 2016 -

Bournival Jeep responded

Terra, We feel fortunate to start your day off right. On behalf of Bruce, Mike, and our new addition, Kayla, we thank you. I wish you a fun filled day, and the snow should not be a problem for you with your Jeep. Alissa Bournival

March 03, 2016

Great guys and great service. I love bringing my Jeep in for an oil change. Mike and Bruce are always so great behind the desk and I love having Dennis drive me to work. More

by luvmyj33p
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fletcher, Bruce Richardson
Mar 04, 2016 -

Bournival Jeep responded

Jennifer, Dennis loves driving you to work, you are one of his favorites!!! Thank you for your continued support, we appreciate you and look forward to seeing your smiling face. Alissa Bournival

February 29, 2016

Excellent Sales Consultant I have had the pleasure of working with Steve Tobey while purchasing two vehicles; one for my son and another for my wife. I found Steve to have a hig More

by Gary K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Tobey
Feb 29, 2016 -

Bournival Jeep responded

Gary, On behalf of all of us here at Bournival Jeep we would like to thank you for your continued support . Thank you for being such a great customer too. Live the dream, drive a Jeep!! Alissa Bournival

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