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Bournival Jeep

Portsmouth, NH

4.3
582 Reviews
About Bournival Jeep - Your Portsmouth Jeep Dealer for New and Used Cars- Woman Owned and Operated For Over 10 Years! At Bournival Jeep, we are fully transparent so that you experience the best auto shopping process possible. As New Hampshire's largest Jeep-only dealership, with a Better Business Bureau (BBB) A+ Rated Business, we are in the top 10% of the nation's dealers for customer sales and satisfaction. We also have New Hampshire's only on-site off-road test drive course! Come enjoy the easiest car buying experience ever.
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2355 Lafayette Rd

Portsmouth, NH

03801

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Showing 582 reviews

February 04, 2017

Great Dealership We felt comfortable the moment we stepped in the door. Fred Clark, our salesman, was extremely nice and made our buying experience very easy and pleas More

by jeep
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fred Clark
Feb 06, 2017 -

Bournival Jeep responded

Bob and Linda It was a pleasure talking to you the other day I am thrilled we could help you Stay warm and enjoy your new Jeep. Live the dream drive a Jeep

February 01, 2017

Watch your credit score After recently buying a car here, I saw on my credit report a month later, that my credit was run TWELVE times from TWELVE different banks/unions. Thi More

by unhappycustomer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil Walter, Steve Tobey
Feb 27, 2017 -

Bournival Jeep responded

Bournival Jeep said on 02/08/2017 12:39 PM (Private Message) I apologize that you are unhappy in regards to what was on your credit report for inquiries. This is something that typically, we do not do. I am unsure if there was a reason in securing the best, rate, term or finance amount. We do not like to "shot gun". I would like to further research this and at least give you a better explanation. Please contact Jessica Gorman at 603 431 8900 or email directly to jgorman@bournivaljeep.net. I spoke with her and we both are wondering why this did happen. Please reach out when you have a moment, so we can give a better explanation and try to further understand this. Customer service and satisfaction is very important to me, as an Owner, and I apologize that you are less than satisfied with the entire process. Look forward to hearing from you. Best Regards, Alissa Bourniva unhappycustomer1 has read this message I am sorry you have not responded to me I have tried to reach out to you numerous times.There were other dealers in the area that pulled your credit that accounted for your hitting of your score. Best wishes and happy motoring Alissa

January 18, 2017

Best buying experience 😀 The employees are very knowledgeable and make you feel right at home. It is a pleasure to deal with Steve Toby and several other employees. I will re More

by Carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Tobey is always a pleasure to deal with. Steve is very knowledgeable and takes the time to help you and make you very comfortable. I will deal with him again. , Steve Tobey
Jan 18, 2017 -

Bournival Jeep responded

Carol Thank you for believing in us and being our customer. Enjoy the snow filled days. Alissa

January 10, 2017

Superb Service and Support The staff at Bournival is outstanding, knowledgeable and all about the customer. They made our purchase experience so seemless...and the service depa More

by Fave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fletcher
Jan 10, 2017 -

Bournival Jeep responded

Dan Thank you for believing in us. We appreciate your patronage. Our sales team loves your restaurant.,North Beach Bar and Grill perhaps too much!!! ENJOY Alissa

January 07, 2017

Bournival/Alissa goes beyond and above Bournival Jeep/Alissa went beyond and above in making sure I was treated to the highest standards in regards to a recent Jeep Rubicon I purchased. The More

by SGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Gorman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alissa Bournvial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hollis
Jan 09, 2017 -

Bournival Jeep responded

Steve, Thank you for everything. It has been a pleasure helping you with your purchase I love the color you choose for your Wrangler. Live the dream,drive a Jeep Alissa

January 05, 2017

Great buying experience I purchased a Grand Cherokee Overland on December 12 and worked with John Renaud. It was a very pleasant experience as he was very knowledgeable abo More

by newjeep123
Recommend Dealer
Yes
Employees Worked With
John Renaud
Jan 09, 2017 -

Bournival Jeep responded

Thank you for your feedback, I appreciate you taking the time to compose this note. I will share this review with my staff and John. Welcome to Jeep country Alissa Bournival

December 20, 2016

Perfect car buying experience Time and time again this dealership and its service blow my mind. Upfront pricing, quick turn around, and holding true to times and dates of deliver More

by Andrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Claus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2017 -

Bournival Jeep responded

Lauren Thank you for taking the time to complete this review . You are a valued customer and we appreciate you. Enjoy 2017 Alissa Bournival

December 20, 2016

Wrangler purchase Bought my second wrangler unlimited from Bournival in the past 2 years. Both times reasonable and easy, never felt any undue pressure or unwarranted More

by WillyP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Walter, Peter Santulli
Jan 03, 2017 -

Bournival Jeep responded

Willy Thank you for believing in us. Live the dream, drive a JEEP!!!!! Alissa

December 16, 2016

New Grand Cherokee Thank you so much for a wonderful experience. In love with my new 2016 Grand Cherokee limited. Rick did and amazing job. I know that he is new but w More

by Stefanie318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Thomas
Jan 03, 2017 -

Bournival Jeep responded

Stephanie Thank you for your purchase of your new Jeep, Happy New Year . We appreciate you being our customer. Alissa

November 29, 2016

Efficient, professional, and courteous service. Peter Santulli was exceptional with his down-to-earth style and no-hassle approach to buying. He was well versed with all of the features related to t More

by Matt Daigneault
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phil Walter, James Blaisdell, Peter Santulli
Nov 29, 2016 -

Bournival Jeep responded

Matt, Thank you for your faith in us!!!!! Have a great Holiday Alissa Bournival

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