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Bourne's Auto Center

South Easton, MA

4.9
4,791 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,791 reviews

August 26, 2021

Bourne Auto’s salesman Jose Molina made buying our new Jeep Wrangler a breeze! This is the second vehicle we have purchased through Bourne Auto. No haggle pricing makes buying easy! More

by robywhitehouse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Bourne's Auto Center responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Jeep! All of us at Bourne's Auto Center are glad to have you as a customer. Mike Kelley General Manager

August 26, 2021

My experience with Jose was amazing!! He introduced me to the car and showed me the way around. The price was very good and he was very efficent and knowledgable when closing the deal. Overall a great experi More

by Alejandro Valdez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Bourne's Auto Center responded

Congratulations on your new vehicle! We are so glad that Jose had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Mike Kelley General Manager

August 26, 2021

Arrived for needed car with a dead line. Not only did they drag the paperwork but also now refuses to refund my down payment. Called multiple times for refund received the run around. Don't go to them More

by anikabartie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Olson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Sep 09, 2021 -

Bourne's Auto Center responded

We are disappointed that we were unable to earn your business. We were able to process your refund in a timely manner and apologize if there were any lapses in communication. We wish you the best of luck in your search for a pre-owned vehicle. Mike Kelley General Manager

August 25, 2021

Great customer service! Great selection of cars too! No hassle and they made everything easy! Will return again when we are in the market for our next used car! Thanks!!!! More

by SF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos helped with finance paperwork and my questions, Kris Tetreault
Aug 26, 2021 -

Bourne's Auto Center responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Kelley General Manager

August 25, 2021

Thanks for all your help, Jose! Great experience at Bourne buying a car for my son. No hassle, everything was quick and the entire process was seamless! Will definitely recommend! More

by Jmcclaren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Bourne's Auto Center responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Jose, and congratulations to your son on his new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Kelley General Manager

August 24, 2021

Very good experience. Excellent dealer. Kevin has been very helpful and patient with us. An excellent salesman. Thank you very much Kevin, you are the best. More

by Pretinha.beatriz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Aug 24, 2021 -

Bourne's Auto Center responded

Thank you so much for your kind words, Beatriz, and for taking the time to leave us this wonderful feedback! Mike Kelley General Manager

August 23, 2021

Just bought my second Jeep Grand Cherokee from Bournes. The best dealership to work with and Jose was fantastic. Excellent customer service and very knowledgeable about the vehicle. He helped us to make th More

by Perry98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2021 -

Bourne's Auto Center responded

Thank you so much, Perry, for choosing Bourne's Auto Center! Congrats on your new purchase, and let us know if we can be of any more assistance! Mike Kelley General Manager

August 12, 2021

I really appreciate the rapid response from Mario. His help coordinating with me getting to your facility was outstanding The car was very clean and so far so good on the drive home The car was very cle More

by Madampresident143
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2021 -

Bourne's Auto Center responded

I am happy that you brought this to our attention and we were able to address all of your concerns. If you need any further assistance please do not hesitate to reach out to me directly. Thank you for your business. Mike Kelley General Manager

August 12, 2021

The most painless auto purchase of my adult life. No pressure no hassle. Found the car I wanted drive it home not 24 hrs later. More

by Desousa7068
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Braddock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Bourne's Auto Center responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bourne's Auto Center! Mike Kelley General Manager

August 12, 2021

Kevin was personable throughout, patient while we changed our minds several times , and persistent while tracking down insurance info. Would fully recommend working with him. Brian P. More

by Pendergast.brianj
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
Aug 12, 2021 -

Bourne's Auto Center responded

Brian, It's great to hear that Kevy was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bourne's Auto Center! Mike Kelley General Manager

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