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Bourne's Auto Center

South Easton, MA

4.9
4,874 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,874 reviews

February 16, 2012

I had a great hasle free expierence at Bourne's. Matt was great he was helpful with the whole process from picking out a car to driving away with my new one. Everyone at the dealership is friendly and was re More

by scorve1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt and Shaun
Feb 22, 2012 -

Bourne's Auto Center responded

This is exactly the experience that we expect all of our customers to have. Not only do we provide great value on our vehicles, but our financing rates are the lowest and we offer great deals on service contracts to insure that our customers are protected. If you need anything at all please don't hesitate to contact us. Thanks Again, Michael Kelley GM

February 14, 2012

I have looked around for some time now for a good used Cadi when all I had to do was look across the street. Matt was great to deal with and they completed everything that was on the list that I wanted f More

by BBoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Smith
Feb 22, 2012 -

Bourne's Auto Center responded

Thanks for taking the time to write about your experience at Bourne's. I hope that you are thoroughly enjoying your pre-owned Cadillac. If you have any questions or concerns please contact us. Thanks Again, Michael Kelley GM

February 12, 2012

I had a delightful experience at Bourne Auto Center. A previous experience I had at another dealership involved them not being able to find the car I wanted on the lot, and then I waited for an hour and h More

by courtney.c.wall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Smith, Shawn Saunders
Feb 22, 2012 -

Bourne's Auto Center responded

Truth be told, this review truly made my made my day. The same day(Saturday) you took delivery of your vehicle, and wrote this review, we had a customer complain about waiting too long to talk to a salesperson and how long it took us to get the vehicle. Saturday's can be a little hectic and I am glad that you had the experience we demand of ourselves whether we are busy or not. Thank you for taking the time to write about your experience at our dealership and your experience at other dealerships. It truly helps us to get even better at providing the ultimate car buying experience. Thanks for making my day! Michael Kelley GM

February 08, 2012

I have bought my last 3 cars from Bournes, and my husband just bought his car from them too. The quality of the vehicles are great, never had a problem with any of my cars. No one can beat their prices or th More

by monica2213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Kelley, Mike Clark, Mike Clark
Feb 22, 2012 -

Bourne's Auto Center responded

I am glad you are your husband are enjoying your vehicles. During your multiple vehicle purchases and all of your service repairs you have had the experience that we demand or ourselves in both our sales, service and body shop deparments. If you need anything at all, please do not hesitate to contact me. Thank you for taking the time to write about your experience. Michael Kelley GM

February 04, 2012

This has been the easiest car buying experience ever. Matt was so awesome and allowed us to test drive as many SUV's we wanted before deciding on the Ford Edge. There was no BS or sales pitch. It was a More

by stephie2780
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matthew Smith, Shawn Saunders
Feb 04, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to write about your experience. We hope that you are enjoying your Ford Edge. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

February 03, 2012

My husband and I just moved to the area from NYC and had to purchase two cars at once. Bourne's Auto had their always updated inventory online so we were able to pick out cars and know the prices before eve More

by Ajkrieser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Kelly
Feb 03, 2012 -

Bourne's Auto Center responded

It was a pleasure meeting you and your husband. Hopefully you are all settled in at your new home. I understand that there are many options when it comes to purchasing a pre-owned vehicle and we are extremely grateful that you choose Bourne's. If you need anything at all please don't hesitate to contact me. Thanks Again, Michael Kelley GM

February 02, 2012

My family has bought all of our last 8 cars from this dealer and we plan on continuing this moving forward. Everyone at the dealership is so nice and helpful and they make the car buying process as easy More

by kbuckley33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Kelley
Feb 02, 2012 -

Bourne's Auto Center responded

I thought it was more than 8, it was 3 in one weekend! In all seriousness, it is the loyal customers like you that have fueled our growth over the past 10 years! Our mission is to build value into every vehicle and service we provide. We offer the same low prices to every customer, everyday. If you need anything at all you please do not hesitate to contact me! Thanks Again, Michael Kelley General Manager

February 01, 2012

very happy with purchase.Had a couple of small issue,Mike made sure they were taken care of.He stayed on top of things and made sure I sure I left happy.thank you once again. More

by ScottGar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : david olson,mike kelly
Feb 01, 2012 -

Bourne's Auto Center responded

Scott, It was a pleasure working with you and your family. I hope you enjoy the Expedition and your camping excursions! I will contact you next week when we receive your part on order. Thank you for taking the time to review your experience. Thanks Again, Michael Kelley General Manager

January 28, 2012

I can't say enough about my experience at Bourne's. It was fantastic. I had heard good things about Bourne's from two people close to me, so I visited the lot early on in my search. I had a great experien More

by Joeyp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Kelley
Jan 31, 2012 -

Bourne's Auto Center responded

Joe, All we can say is wow! The experience you had is what we demand of ourselves every single day with every single customer, whether they purchase from us or not. I hope you are enjoying your vehicle and truly appreciate you taking the time to write about your experience. If you have any questions or concerns please contact me immediately. Thanks Again, Michael Kelley General Manager

January 24, 2012

David Pair was excellent to work with! No pressure sale and would buy another car here and with David if I needed to. They have a good selection of vehicles although some of the SUV's I test drove were ei More

by nena090673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pair
Jan 31, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review our dealership. We make every attempt to recondition the vehicles as they arrive to our dealership to make sure that they present well when you arrive, however it sounds as if the vehicles you were interested in had not been reconditioned. I am glad that David followed through and had the vehicle reconditioned to our standards upon delivery. I apologize that you were not 100% satisfied with your trade in value. There are many factors that go into figuring a value for your trade in vehicle, with condition being the most important. I would be happy to discuss how we arrived at your trade in amount at any time. Thanks Again for taking the time. We hope you are enjoying your pre-owned vehicle. Sincerely, Michael Kelley General Manager

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