Bourne's Auto Center

From someone backing into me last summer, my mechanic realized my frame was broken in my old reliable Jeep, and it wasn't safe to drive anymore. I went to Vehix.com and typed in Ford Escape 4wd 4 cylind realized my frame was broken in my old reliable Jeep, and it wasn't safe to drive anymore. I went to Vehix.com and typed in Ford Escape 4wd 4 cylinder and came up with 2 cars in southern MA at Bourne's Auto Center. I live in Central VT and I work in Northern VT. I called the auto dealer named Dan. Dan went out and went over the whole car for me and took it for a drive to see if it was really ok. I told him what I was looking for. He took my old Jeep for a trade-in knowing its poor condition. Dan also contacted my credit union so they could give me a check. Dan went over and beyond what any dealer would do. He knew I couldn't even test drive the car until I made it down there a week later, but he held the car for me anyway when someone else tried to buy it. When I got there he went on a test drive with me because I didn't know the area. For all he did I wanted to take him out to lunch, but he ended up buying me lunch. I like this new breed of used car dealer, smart, personable, helpful, resourceful (young and cute is nice too); which is a far cry from the old bad hair weave, cigarette breath, pushy guy. My husband may need a car replacement in the not so distant future and he already said he liked the way Dan handled the long distance purchace and will give Dan a call when the time comes. More

Very positive experience with Bourne Auto Center, Matt Very positive experience with Bourne Auto Center, Matt Smith. We had a car fall apart on us (too expensive to fix, etc)and we needed to replace it qu Very positive experience with Bourne Auto Center, Matt Smith. We had a car fall apart on us (too expensive to fix, etc)and we needed to replace it quickly. We shopped online with KellyBluebook online, AutoTrader.com, Craigslist and even eBay looking for good deals, and visited a view car dealers. We contacted Bourne Auto Center from the web-portal on KellyBlueBook online (I think, or AutoTrader). Matt responded quickly and answered questions about the cars we asked about (still available being the first question to ask). We traded emails and then set-up an appointment to see the car we were interested in. We made one visit on a Tuesday night, tested the car, signed the contract and closed on the car and drove it home on Thursday night two days later. Our experience was pleasant under tight time-constraints. Matt was courteous and helpful as well as no-pressure. That approach worked well for us. We didn't need some one to sell us a car - we needed someone to help us find a car that met our needs and price-limit. Good experience. More

Overall positive experience. Only slight downfall was feeling of being rushed through sales process and also turnover of new vehicle. Dealer and associates very friendly and made me feel comfortable as s feeling of being rushed through sales process and also turnover of new vehicle. Dealer and associates very friendly and made me feel comfortable as someone new to car buying experience. More

great service, great price, easy to buy from with lots of selection. will let you drive any car so you can really dial in what you are looking for. selection. will let you drive any car so you can really dial in what you are looking for. More

My experience was good i new the car I wanted and how much I wanted to spend. Salesman didn't try to sway me either way showed us the car filled out the paperwork and done . I would have liked for someon much I wanted to spend. Salesman didn't try to sway me either way showed us the car filled out the paperwork and done . I would have liked for someone to spend some time explaining the cars features but otherwise everything was fine they answered all questions. More

I found Dave to be very professional and interested in the type of car I was looking for. Also, Dave showed a great deal of patience. I test drove several cars and the same degree of professionalism was the type of car I was looking for. Also, Dave showed a great deal of patience. I test drove several cars and the same degree of professionalism was shown each time I said this is not the one; Dave would go to pick-up another key for another vehicle and place the tag on it. I find a customer service representative to above and beyond when he/she go to the length of going to another location to pick-up a vehicle for test drive without being sure if this vehicle will be purchased. I have already given Dave high recomendation to a friend who is looking to purchase a car late Spring. Cudos to Dave Pair. If more customer service representatives were like him the car lot would be filled with potential buyers. Thank you Carrie Bennett Happy customer More

I went in to test drive four vehicles at Bournes and sale rep that I worked with was Matt. He assisted me in obtaining four vehicles for me to test drive. I waited for a couple of minutes and he had the f rep that I worked with was Matt. He assisted me in obtaining four vehicles for me to test drive. I waited for a couple of minutes and he had the first car ready for test drive. He informed me of the area and suggested for me to drive through an industrial drive where it was quiet to get a feel for the vehicle and also the neighboring highway. I went into Bounes with a preapproved loan from a credit union and Shawn (in Finance) was able to get a lower rate loan. Everything was done at the Bournes, from getting better rates, adding insurance coverage and putting plates on my new car. I was able to drive my new/used car home the day I went in for a test Drive. Execellent Service I Highly recommend it More

Great deal no hassel. Salesman very informative and knowledgable on all cars in lot. Very good selection to choose from. I'm going back again and recommending to all family and friends. Great place knowledgable on all cars in lot. Very good selection to choose from. I'm going back again and recommending to all family and friends. Great place friendly atomosphere. Give them a try. More

I lost my Acura (previously purchased from Bourne's seven years ago) in a freak accident in late January. I needed a new car quickly and at a price I could afford. I saw a nice Lexus ES350 on the website and years ago) in a freak accident in late January. I needed a new car quickly and at a price I could afford. I saw a nice Lexus ES350 on the website and called to find out if it was still available. Matt Smith answered the phone and assured me it was, so I put down a deposit and came by in the afternoon to test drive it. It was a great car and I put a down payment on it that day. Matt checked with the local Lexus dealer to see if the recalls were done (they were) and Shawn handled all the financing details. (You've never seen anyone faster.) I now have a nice car to drive. More

We were looking into Mazda CX7's and found a wonderful one on the site. A few days after I looked at it online, the price dropped by 500.00. We live almost 2 hours away, but really couldn't let this dea one on the site. A few days after I looked at it online, the price dropped by 500.00. We live almost 2 hours away, but really couldn't let this deal pass. We called and spoke to Matt and they gave us an awesome trade in deal over the phone, trusting us that our trade in was in excellent condition. We ended up buying the car without seeing it in person, but by asking Matt lots of questions such as how old the tires were, how the brakes were, if there was visible damage, etc....He was honest and friendly. We went there to trade in our vehicle and it was hassle free for sure. This was the best car buying experience we have had by far. Thanks Bournes. More