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Bourne's Auto Center

South Easton, MA

4.9
4,874 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,874 reviews

May 22, 2012

Went to several other dealers in the area and Bourne's Auto Center was by far the best. Our sales experience with Tim was great. They had a great selection of cars that we were looking for in our price More

by epm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at our dealership. We are honored that you choose Bourne's to purchase your pre-owned vehicle. If you have any questions or concerns please contact me. Thanks Again, Michael Kelley General Manager

May 17, 2012

I just purchased my 4th car from Bournes. They have a great selection, great pricing, and a no pressure/friendly environment. David was a very knowledgeable and helpful sales associate, while Shawn got More

by choule01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 22, 2012 -

Bourne's Auto Center responded

Thank you for your continued business. It is the repeat and referral business that has fueled our tremendous growth over the past 10 years. If you have any questions or concerns please do not hesistate to contact me. Thanks Again, Michael Kelley General Manager

May 03, 2012

After searching the internet for quite some time, I finally found a vehicle I was interested in here. Went down to look at car, drove it and began the deal. It was very quick and very pleasant. Glen More

by luztone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Johnson
May 03, 2012 -

Bourne's Auto Center responded

Thank you for the 5.0 rating! We look forward to seeing you and all of your referral customers in the future. If you need anything at all, please do not hesistate to contact us. Thanks Again, Michael Kelley GM

April 29, 2012

I would recommend Bourne Auto Sales due to the customer service. I was thrown into buying a car because I was in an accident which totalled my previous vehicle. My schedule is hectic and I had a short am More

by sfuller1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 02, 2012 -

Bourne's Auto Center responded

Suzanne, Thank you for taking the time to write about your experience here at Bourne's Auto Center. We are happy that you choose us to purchase your pre-owned vehicle. It sounds like it took a little time for us to make the vehicle 100% correct for you and for that, I apologize. The service needs for each pre-owned vehicle vary greatly based on a number of factors, but we certainly want to be sure that every vehicle is up to our standards and our customers standards. If you need anything in the future, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 18, 2012

David Olson was great to work with, easy, got me the information I needed quickly and didn't put any pressure to make the sale. They let me take the car without any questions to CT for my mechanic to i More

by mkbryant11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 19, 2012 -

Bourne's Auto Center responded

We are glad that we made your long distance purchase seemless. It is certainly a little more difficult and we are honored that you entrusted us to handle this vehicle transaction for you. If you need anything at all, please do not hesitate to contact us. Thank you for your business. Michael Kelley General Manager

April 08, 2012

I felt Glen Johnson was very helpful as well as other associates at Bourne's. Very quick to answer the phone and direct my call. All over I would highly recommend this dearlership. More

by Kim LoIacono
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2012 -

Bourne's Auto Center responded

Thank you for your business and your high recommendations. We instill in our sales associates to be accountable and contactable. If our customers can not reach us in a timely fashion we cannot possible offer the superior service we demand of ourselves. If you need anything at all please contact us. Thank you for taking the time to review your experience. Michael Kelley General Manager

April 02, 2012

Matt was very attentive and contentious to us during our recent sale and delivery process of our LR3 . I found him to be trustful and he tried to always put the customer first. He was apologetic when the LR More

by peter V L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Matt Smith
Apr 19, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. If we do not feel a vehicle is ready for delivery by our quality standards, we will not let allow it to leave our dealership. Sometimes, that can be discouraging to customers, so we appreciate your patience and understanding. If you need anything at all, please do not hesistate to contact us. Thanks Again, Michael Kelley General Manager

April 02, 2012

David Olson is a true professional. We have purchased, over the years, 30 or more cars and this was our second purchase from your company. We dealt with David for the first time 2 years ago of which we p More

by jmdelaney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Olson
Apr 19, 2012 -

Bourne's Auto Center responded

Thank you for your continued business over the years. Our repeat and referral business is the highest measure of customer satisfaction. If you need anything at all, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

March 27, 2012

Great customer service, many reasonably priced vehicles...my Sales person was great and attentive to what I was looking for in a car...the fianancial officer was as well very helpful... this is a More

by ddenson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Pair
Apr 19, 2012 -

Bourne's Auto Center responded

Thank you for taking the time to write about your experience and for your business. I know there are many options when it comes to purchasing a pre-owned vehicle and we are most appreciative that we were able to earn your business. We are here for your continued business and if you need anything at please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

March 26, 2012

My husband and I purchased a pre-owned vehicle from Bournes and we could not be more pleased with the experience. We were there on a busy Sunday afternoon and even though there were many customers ever More

by ehwales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 02, 2012 -

Bourne's Auto Center responded

Thank you for your kind words. It was my pleasure to help you through the pre-owned vehicle process and I am grateful that you choose Bourne's Auto Center. If you need anything please do not hesistate to contact me directly. Thanks Again, Michael Kelley General Manager

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