Bourne's Auto Center

Our situation was somewhat unique in that my mother's old car engine seized. My mother is "almost elderly" and needed a car immediately and she did not want new. After searching on the internet, I called B car engine seized. My mother is "almost elderly" and needed a car immediately and she did not want new. After searching on the internet, I called Bourne Auto Sales and immediately place a deposit. A few days later my mother and I visited Bourne and met David Olson. David did not give a hard sell and was not pushing. He allowed us to test drive the car and he addressed a few issues with scratches. The body work to remove the scatches and chips was first rate. The car looked new. Here's where Bourne and David Olson exceeds other used car dealers. My mother was hospitalised a few days before we were to pick up the car. I called the dealership to explain, at no time was there any threat to return the deposit. Understand, they held the car well over 2 weeks almost 3 weeks with only a deposit as we were not financing, they had no guarantee we were going to buy the car other than a verbal promise. Today, we picked up her. They processesed all the paperwork (insurance, registration, etc) no hard sell on a warrantee (hate that). It was a smoothe and easy transaction. My "almost elderly" mother did not feel intimated and she was treated with respect without schmooze (which she hates). It was a pleasure to deal with David Olsen and Bourne Auto. I would recommend them to family and friends. More

Jake was really friendly and helful from the start Jake was really friendly and helful from the start Help us with everythig and answer every question it was a great experience. I will definitely Jake was really friendly and helful from the start Help us with everythig and answer every question it was a great experience. I will definitely recomend Bourne's Auto Center. More

At the start, the experience was stress free, pleasant, and no fuss whatsoever. Once we had the truck, there was a hiccup with the registration transfer, and follow up on the dealership's part dropped off. and no fuss whatsoever. Once we had the truck, there was a hiccup with the registration transfer, and follow up on the dealership's part dropped off. Our situation was resolved after having to repeatedly call and email, which was less then pleasant. Once the issue was identified, the sales manager and his team worked as quickly as they could to get us our registration. The general manager did follow up with us after the fact as well, to make sure we were no longer displeased, and to make things right. Overall it's a good dealership with a great selection, friendly people, and fair prices. Our situation was slightly out of the ordinary, I'm sure the exception and not the rule...but it was difficult to go through due to timing constraints (Full time job and two kids under 2) on my end. More

Service and friendliness was great. I was able to test drive the car I wanted right away and after purchasing my vehicle David checked in with me to make sure everything was ok/ drive the car I wanted right away and after purchasing my vehicle David checked in with me to make sure everything was ok/ More

David Pair was very helpful and professional in this transaction. I would recommend David and Bournes to anyone looking for a good used car. Here are some more words so that I can hit my quota of 25. transaction. I would recommend David and Bournes to anyone looking for a good used car. Here are some more words so that I can hit my quota of 25. More

I had a very good experience in purchasing a used vehicle at Bourne. I was shown quite a few cars that were what I was looking for that were in my price range and filled the needs I had . The staff and david at Bourne. I was shown quite a few cars that were what I was looking for that were in my price range and filled the needs I had . The staff and david were very polite, proffessional and courteuos through the whole sale process and I would recommend them to anyone looking for a hassle free car buying experience More

I was referred to Bourne from a friend who had recently purchased a couple cars from them. First off, I loved that fact that they were open on the weekend, especially sunday, since working during the week purchased a couple cars from them. First off, I loved that fact that they were open on the weekend, especially sunday, since working during the week makes it almost impossible to test drive anything. When i arrived i quickly met Jake and told him about the vehicles i was interested in. Unfortunately for me, they had been sold. Jake quickly let me know about a few others that i may be interested in. I test drove a couple cars and made a decision on one. Seeing as i was there on a sunday, the finance office was closed, but Jake took all my information so it could all be taken care of first thing monday morning. Monday came and I received a call stating everything was all set. I made an appt for Thursday morning to come sign the papers. I left with the car the same day. They took care of all the leg work (registration, insurance, etc), which as i stated before helped tremendously with my work schedule. More

Our experience at Bourne’s was one of the most pleasurable car buying experiences my wife and I have ever had. The facility is clean, the people are friendly and polite (even when our 2 year old pleasurable car buying experiences my wife and I have ever had. The facility is clean, the people are friendly and polite (even when our 2 year old started to scream). Great selection and the prices are the best you’ll find. Bourne’s provides a low stress car buying experience. More

The initial experience of browsing the website for a vehicle that fit my criteria was easy to use and fairly in-depth. Upon visiting the dealership, I was greeted very quickly and brought out to view t vehicle that fit my criteria was easy to use and fairly in-depth. Upon visiting the dealership, I was greeted very quickly and brought out to view the cars I had called in earlier to see. I was allowed to test-drive them on my own, which was very helpful as I could really put them through their paces. As I was not ready to purchase that instant, I asked if I could bring the wife and kids back for a second test drive the following day, which was no problem. Upon returning, I added a 3rd vehicle I wanted to drive and was had no problem being obliged. The tough part was deciding which vehicle to choose. We collectively decided on a 2004 Hyundai Sonata that had 46K on the odometer. I had read the Carfax and subsequent service records attached and saw that a lot of parts had been recently replaced. I thought the mileage was great for a 9 year old car and now it had a lot of new parts to boot. This should have been a red flag to me but, as I am not a mechanic, I didn't put 2 and 2 together. Two weeks after after I purchased the car, I had my first problems. The alternator went and took the battery with it. I returned the vehicle to the dealer who promptly replaced both items along with new pulleys and a new belt, no charge to me. A few thousand miles later, I woke to a puddle of anti-freeze under my vehicle. After having surpassed the standard used car warranty based on the mileage I put on the car, I brought it to my own mechanic to see what was wrong. He immediately told me that the bad news was that the water pump was gone and it was standard procedure to change the timing belt when this was done concurrently. This was going to equal a minimum of $500. The worse news he gave, however, was that the engine was not original to this car. There were markings all over the engine that it was a replacment, coupled with the fact there was evidence the hood had been removed to pull the engine. Needless to say, I was not happy with the fact that I was sold a car with an advertised 46K miles on it, only to have a replacement engine with untold mileage and several major problems occurring within 5000 miles of purchasing it. I phoned the service center at Bournes and explained the situation as told by my mechanic. I was told to have it towed and they would verify what I stated. I then spoke with the general manager, Mike Kelley, regarding it not being the car I thought I was getting and the issues I had already been experiencing with it. He stated he would have the service look into it and not worry about it. They subsequently confirmed my mechanic's diagnosis and agreed about the replacement engine. I then sat down with Mike Kelley and discussed the options for this vehicle. As the Carfax did not report the engine had been replaced prior to Bournes obtaining it, it was new territory for them as well. After keenly listening to my concerns and understanding that issue needed to be addressed, a mutual agreement was reached. Mike had the problems repaired with no charge to me and subsequently offered an extended, in-depth engine warranty for my vehicle. As I truly enjoyed the vehicle and wanted to keep it (especially now with all the new parts), I felt a lot more secure with the extended warranty. What could have been a disaster of a used car purchase from a less trust-worthy and reputable dealer, was turned into a pleasant experience with Mike. I firmly believe and trust this weird issue with the replacement engine was not known by the dealer and they have taken responsibility to make it right. I would buy another vehicle from them again in a heart beat. I appreciate their honest approach to service and fair vehicle pricing. Thank you Mike and thank you Bourne's! More

My experience at Bourne's Auto was terrific, but that is not unexpected. I will not buy or service a car anywhere else. The sales process is completely no-pressure, customer service driven. The service expe not unexpected. I will not buy or service a car anywhere else. The sales process is completely no-pressure, customer service driven. The service experience is honest and professional. Anytime I do business at Bourne's I walk away feeling like I was treated with honesty and fairness. A true family business!! More