Bourne's Auto Center

This was totally a new experience for me when purchasing a car. First after spending over $30,000. No one said thank you. Asked that the tires be replaced only two of the tires were replaced. Had to wait o a car. First after spending over $30,000. No one said thank you. Asked that the tires be replaced only two of the tires were replaced. Had to wait over 90 minutes to receive the title. Had I not drove from upstate NY I would have just walked out. Overall this is the poorest customer service I have ever received. From the moment I walked in door no one did anything to make us feel welcome or anything to endear us. More

Overall quick and painless experience. I did come in late in the day and never really looked over the vehichle until I came to pick it up... I left a deposit and came back a full week later and the one late in the day and never really looked over the vehichle until I came to pick it up... I left a deposit and came back a full week later and the one thing I need fixed was not..(wrong part??) So 50 in gas later Ill drive back and get it fixed. I noticed a nail in the tire and that was fixed right away.. On the way home I notice a star on the passengers side windshild. And one of the fog lights was out.. I can see some of these defects if it was a private sale but since you have a shop I think they could have been alittle more attentive. Also inside of center console was all sticky. I know this is not a NEW truck but you do have a nice selection of vehicles and along with the no haggle pricing I would expect alittle more. just feed back Thank you again More

Came to purchase new vehicle after looking at inventory online received follow up immediately. Upon first visit to dealer received outstanding friendly service. Definitely will recommend Bourne's and woul online received follow up immediately. Upon first visit to dealer received outstanding friendly service. Definitely will recommend Bourne's and would absolutely return in the future. More

Extremely low hassle and low pressure, great sales employees, cars are beautifully maintained- mine looked brand new when i bought it. Great service and finance offerings to round off the experience employees, cars are beautifully maintained- mine looked brand new when i bought it. Great service and finance offerings to round off the experience More

I stumbled across the site, spoke with Tim Strong and concluded on the LR4 and wired the money though i am yet to pick up. Tim is a professional sales rep and will recommend him. concluded on the LR4 and wired the money though i am yet to pick up. Tim is a professional sales rep and will recommend him. More

I needed to buy a car and in the past, the buying experience always felt like having a root canal without anesthesia, in fact, I think I would rather have the root canal instead of buying a car. experience always felt like having a root canal without anesthesia, in fact, I think I would rather have the root canal instead of buying a car. I was referred to Bourne's from a friend who has purchased from them in the past. I did not really know what to expect when I first went into the dealership. Upon arrival, I was not immediately accosted by sales people from every direction. The dealership was very busy and I asked for Mike Kelley who greeted me right away. Mr. Kelley put me in touch with his senior sales representative, David Pair. Mr. Pair was juggling at least 1 phone call and 2 customers and still took a moment to acknowledge us and apologized for the delay. Once we were able to meet with Mr. Pair, he listened to all of my concerns and allowed me to take my time looking over the cars that I was thinking of and made the process of taking a car for a test ride hassle free and easy. After taking a couple of cars for a ride, i narrowed the search to one vehicle, however the specific vehicle I wanted was unavailable for a test ride as it was being prepared for sale and not customer ready. I was told that I would receive a call when I could come and take the car for a test ride and on Monday early afternoon, I received a call, went and took the car for a test ride. The test ride revealed that the car needed an alignment but otherwise was perfect. I purchased the car, a 2006 BMW, my first BMW, and picked it up a couple of days later. The entire buying process was smooth, pressure free and the process of financing the car and purchasing the extended warranty, which I did purchase, was easy and the overall time that the entire process took to test ride and walk out the door with the car was no more that 90 minutes. I will definitely recommend Bourne's, David and Mike to my friends and family, in fact, I already have, and when the time comes for me to purchase another car, we will return to Bourne's again. Thank you to David, Mike and Andy for making this process easy and without pressure. More

This dealer really knows how to handle the customer. They take the time to let you decide if the vehicle is right for you. Dave Olson does a great job and there is absolutely little pressure on you to d They take the time to let you decide if the vehicle is right for you. Dave Olson does a great job and there is absolutely little pressure on you to decide. They move clean late model vehicles and I highly recommend them. I personally drove 1 and a half hours to the dealership and it is well worth the time and trip. Very satisfied with company and it's staff. Todd MacLEOD Epping, NH More

Andrew and Jake were really nice and my bf have been trying forever to get a car and we Fi ally did they explained everything so well that we had no questions in the end they even made sure the insuranc trying forever to get a car and we Fi ally did they explained everything so well that we had no questions in the end they even made sure the insurance agency had everything we needed this is why I gave them all five stars they were great to work with More

I Had a very easy and pleasant experience at Bournes. Jake was very helpful and friendly and made the purchasing experience enjoyable. The car looks and rides great and I'm very happy with my purchase. Jake was very helpful and friendly and made the purchasing experience enjoyable. The car looks and rides great and I'm very happy with my purchase. More

I had a great experience at Bourne's! Mike Kelly was a pleasure to work with which made purchasing a car a no brainer at the end of the day. I hope to have my 2011 Benz for a while, but if I'm ever in t a pleasure to work with which made purchasing a car a no brainer at the end of the day. I hope to have my 2011 Benz for a while, but if I'm ever in the market again....I'm going to Bourne's! More