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Bourne's Auto Center

South Easton, MA

Overview
Employees
Reviews
Vehicles
4.9
4,875 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,875 reviews

June 24, 2013

After checking the price online, I decided to come the Bourne and test drive the car. David Pair was the person I dealt with. He was very friendly and accommodating. I wasn't going to purchase the car unt More

by healer15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
Report | Print
Jun 28, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We have used the "No Hassle" pricing philosophy since 2003 and it forces us to price our cars best in the market. We are thrilled you had the experience that we demand of ourselves everyday. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

June 20, 2013

The Employee promised multiple things in which he did not follow through on any of them. He told me we would get a certain interest rate as long as my credit was good, but then once I showed up to purchase t More

by allisonlemo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Nevens
Report | Print
Jul 17, 2013 -

Bourne's Auto Center responded

At Bourne’s Auto Center we participate in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. As soon as this review was submitted I immediately attempted to contact you via telephone and email. I did not receive a response to either of these. I made a third attempt to contact you via phone 3 days later, to no avail. I then responded through Dealerrater’s messaging system and was able to receive a response that said there was nothing that we could do to fix your problem. I returned that message with an attempt to fix the problem in good faith, to date I haven’t received a response. So far this year we have currently sold 1,228 vehicles and this is only the second negative review we have received thus far this year. It is worth noting that neither of these reviews were the result of the quality of the vehicle we sold, meaning there has been no mechanical breakdowns or safety issues. I will address the issues that you have taken issue with and best explain them so that potential customers are aware of these facts when purchasing a pre-owned automobile at Bourne’s Auto Center or elsewhere. The rate that is currently quoted at our dealership is 1.99%. This is the absolute lowest rate we can offer but not every customer or every vehicle qualifies for this rate. This was explained to you multiple times BEFORE you signed any paperwork, you also changed vehicles from a 2011 vehicle to a 2007 vehicle. Unfortunately, a 2007 vehicle does not qualify for the same rate as a 2011. If you were unhappy with the rate, you could have choose not to move forward with the purchase or obtain financing through your own bank. As for the second key, simply put we advertise EVERY vehicle with one key and one remote, some cars have multiple keys some do not. We fully disclose this in every vehicle description on-line. Lastly, we have no record in our system that the vehicle did not pass inspection. After you took delivery of the vehicle it has NEVER returned to our dealership. We are not saying that the vehicle did not pass inspection, but I also have no record that it did not either. It is simply not true that we do not care about customers after they leave the lot, which is why we have been a Certified Dealer with DealerRater since 2007. My resolution still stands if you would like to contact me. Michael Kelley General Manager

June 12, 2013

Shawn and Andy were great and got us into a new truck for our small business! We highly recommend them to anyone who has had some trouble getting financed, or Looking for great service. More

by Pool pros inc
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Andrew Gesner
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Jun 17, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We are thrilled that we were able to secure competitive financing for you and able to get you into a truck that fit your needs. We wish you much success in your business. Thanks Again, Michael Kelley General Manager (508)230-5885

June 11, 2013

No hassel, good product information, this was the second time I purchased a vehicle from Bourne's and will absolutely be back again in the future. More

by shiz1156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
Other Employees : Jake Nevens
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Jun 17, 2013 -

Bourne's Auto Center responded

Thank you for the 5.0 Rating! We appreciate your repeat business! If you have any questions or concerns please do not hesitate to contact us. Thank you for taking the time to review your experience. Michael Kelley General Manager (508)230-5885

June 10, 2013

I am almost ready to purchase my 3rd car from Bourne's. They treat you very fairly and the price is the price. I will never step foot into another dealership as long as I can go to Bourne's. More

by Squateague
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Jun 17, 2013 -

Bourne's Auto Center responded

Thank you for the 5.0 Rating! We appreciate your continued business over the years and we look forward to many more years! Thank you for taking the time to review your experience. Michael Kelley General Manager Bourne's Auto Center (508)230-5885

June 03, 2013

Loved the hassle free atmosphere, great selection in our price range and found what we were looking for! Overall very pleasant experience, will highly recommend! More

by mmatinzi1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jun 07, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We are thrilled that you enjoyed our "hassle free" sales approach. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 30, 2013

We were very pleased not to have the typical pressure you get at a dealership and felt really relaxed while working with David. I would highly recommend anyone to visit this dealership. When we decided on a More

by CarlaTolland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
Report | Print
Jun 07, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We are thrilled that we will receive your recommendation to your friends, family and co-workers. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 29, 2013

I was in a really tough situation as my previous car died unexpectedly and I needed to find a new car immediately. I researched Bourne's Auto online first and found some cars that matched my price range as More

by AmandaDuffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Jun 07, 2013 -

Bourne's Auto Center responded

Thank you for the 5.0 Rating! We also want to thank you for taking the time to review your experience. We understand that there are many choices when it comes to purchasing and servicing your vehicle and we are truly honored that you choose Bourne's. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 29, 2013

Overall my experience was good. I liked working with Shawn. I did think the process of filling out the paper work and putting the plates on the vehicle took a little longer than needed. I also thought i More

by Jhutchings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Weir
Report | Print
Jun 07, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience. We use these reviews to learn and improve. We will certainly work on expediting the paperwork and registration process. It is our goal to have all of that done within 30 minutes as there is a substantial amount of paperwork and electronic entry to complete the paperwork and receive the plates from the RMV. In in an effort to keep our used vehicle prices as low as possible, it is not possible for us to fill every vehicle we sell(214 vehicles in May). We take that money and invest it in the safety and maintenance of the vehicle before the customer takes delivery with our rigorous 30 point inspection process. I want you to know that we appreciate your business and your feedback. We will certainly use this review to improve! If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

May 25, 2013

Friendly low pressure sales staff. No haggling over fixed prices of vehicles. Cannot comment on negotiations on trade ins though-we did not have one. Test drives easy without sales staff present. Clean good More

by Gordoncgordonc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
Report | Print
May 28, 2013 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience at Bourne's Auto Center. We are glad that your had the experience that we demand of ourselves everyday. If you have any questions or concerns, please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager (508)230-5885

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