Bourne's Auto Center

Jake and Andy were great. Very friendly and no pressure. Many of my friends and family members have purchased cars through Bourne's Auto and I have only heard good things. I'll be back to Bourne's for my ne Many of my friends and family members have purchased cars through Bourne's Auto and I have only heard good things. I'll be back to Bourne's for my next car. In the meantime go see Jake Nevens, he's awesome! More

Had a great experience at Bourne's Auto and ending up purchasing our used Jeep Liberty here after shopping around at several other dealerships where the customer service was awful and where we were treat purchasing our used Jeep Liberty here after shopping around at several other dealerships where the customer service was awful and where we were treated very poorly. Dan's easy-going and no-pressure attitude was a nice change. Also, being able to take the car out on a test-drive without the salesperson is infinitely better. The only small negative would be the no-negotiation on price. However, since they are listed as "no haggle" on their website, they were firm but still nice about it. Overall, a very good experience with Bourne's Auto. We're loving our Jeep Liberty so far....hopefully there will be no bad review to follow ;) More

There was absolutely no pressure at Bourne and my salesrep Matt was very helpful and understood that my purchase was not an easy one for me. Since he was so accommodating, I was able to make a decisi salesrep Matt was very helpful and understood that my purchase was not an easy one for me. Since he was so accommodating, I was able to make a decision that I am very happy with. I had to go back because I didn't understand how to set the time on the clock and he was very patient and read the book and was able to fgure it out for me. I did all my financing through Bourne as well and they took over my last loan paymemt on my car and obtained the title themselves. They also were able to match my low interest rate and had all the paperowrk done timely. Everything was explained to me in laymens terms which is a tribute to how customer service orientated they are. I would recommend Bourne's Auto Sales to anyone looking for a pre-owned vehicle without the pressure that many dealerships give you when you walk in. Matt made my whole expereice a welcome one and I am confident that whenthe time comes for me to want another vehicle, I will go back to Bournes. I will also let my friends and family know anout Bournes also. Right now, we are currently looking at their inventory on-line for my husband! A very nice expereince with a welcoming staff and a friendly environment! More

All in all a good place. Went in knowing I wanted the car and wasn't gonna haggle or anything just wanted it. So they helped me out with financing and all the paper work including swapping my plates, was ver and wasn't gonna haggle or anything just wanted it. So they helped me out with financing and all the paper work including swapping my plates, was very easy. Only thing I didn't like was they were busy when I went in for final deal and had to wait and didn't feel that was cool, they knew I was coming to throw them money and was like I just want to drive off with my car. Overall good place though. More

I had a very odd experience with Bourne's, bordering on bizarre really. I think it can most aptly be summed up as indifference. Indifference in returning my calls, to answering my questions, to providin on bizarre really. I think it can most aptly be summed up as indifference. Indifference in returning my calls, to answering my questions, to providing the type of service I'm expecting from a dealership who wants to establish a long term relationship with me. That said, my answer of 'Yes' to the Would You Recommend This Dealership question on the Dealership Rating is barely that; in fact were one of the answer choices Not Really, I'd have chosen that one. Anyway my gripes with Bournes centers mainly around ensuring all the accessories were included + providing a thoughtful walkthrough the vehicle. Let me be more specific: 1. The car didn't have matts and alternates were available for me. 2. Since they bought the car from down south and brought it up here there was/is no mounting bracket for the front license plate. Now I'm driving a car without its front plate in Mass 3. The car didn't have its owner's manual 4. I'm learning so many things about the car (I've had it for two months) that would have been nice to learn from the salesman had he taken the time to give a thorough overview of its features. Eg, I didn't know that free BMW Assist is still a complementary service given that the car is less than 4 yrs old. I found out only after I locked my keys in the car and had to call them. But before I could, I needed to send them proof that I owned it. It would have been really nice to know this feature existed and that the dealer had taken care of putting it in my name. There are other lesser gripes I have but I'll let those go for now. And yes, I concede that I should have demanded those things before buying, but a word to the wise dealership out there: proactively take care of the customer, thoughtfully and thoroughly review everything with them. Because if you don't, with the emergence of social (and dealerrater, et al), reputation is an easy thing to challenge. Anyway, in the end, I feel as if I was a simple, single transaction and that the dealership wanted a short-sighted sale and indifferent to a longer-term relationship with me. JohnB 2009 BMW M3 PS, to rectify this: 1. proactively call me 2. schedule a service, provide me M3 matts, owners manual and install my front license plate 3. since I've figured out most features already, i'll not really need a feature walk-though, but any interesting facts about the car would be welcomed More

David was always very friendly and accommodating. Anytime I emailed or called I always received a response and I never felt like I wasn't important. After the sale, I have an item I need to take car Anytime I emailed or called I always received a response and I never felt like I wasn't important. After the sale, I have an item I need to take care of and he reached out to me to be sure its been taken care of. More

Super friendly and easy to work with. Was such a simple and pleasant car buying experience from the moment I first walked in to my next visit when I drove home with my new car. and pleasant car buying experience from the moment I first walked in to my next visit when I drove home with my new car. More

David Pair was my salesperson and he was excellent. It was my first shopping experience at Bourne's and I went on the recommendation of a friend who has purchased cars there. David was very patient with was my first shopping experience at Bourne's and I went on the recommendation of a friend who has purchased cars there. David was very patient with me and very helpful throughout the process. I have already recommended a few friends to see Dave at Bourne's. The Finance Manager that I worked with, Andy ( sorry don't have his last name) was extremely helpful as well! More

Rare to find honest used car dealers, without the sleazy sales routines, Bournes is one of those rare dealers. They are upfront and straight forward, no sales pressure and relaxed atmosphere. I have worked sales routines, Bournes is one of those rare dealers. They are upfront and straight forward, no sales pressure and relaxed atmosphere. I have worked with David on few occasions, have purchased two cars there and plan to purchase another one in the future. I have recommended Bournes to my friends who have purchased cars there, all have had great experience. Would strongly recommend this dealership. More

It was my very first time buying a car and the staff made me feel comfortable and welcome. Jake was very understanding during the sale when I changed my mind and bought a different car, even though he had al me feel comfortable and welcome. Jake was very understanding during the sale when I changed my mind and bought a different car, even though he had already completed paperwork for another. David's smile, advice and friendliness was also a nice change of pace as you do not find that at most dealerships. Overall it was a great experience coming to Bourne and I will recommend it to others. More