Bourne's Auto Center

It was a nice experience visiting Bourne's for the first time. They're attitude towards commitment to customer service was well received. I will definitely recommend them to people I know. first time. They're attitude towards commitment to customer service was well received. I will definitely recommend them to people I know. More

The dealership was very easy to deal with. I hate the price haggling part of car buying and, since the prices are set, there's none of that so it made for an enjoyable experience. We made some last minu price haggling part of car buying and, since the prices are set, there's none of that so it made for an enjoyable experience. We made some last minute changes to the arrangement and, though it made more work for John and Carlos, both were very professional and accommodating throughout the process. More

a truly refreshing experience My husband and I were searching for a used Jeep for our children to share. My husband found Bourne Auto Center online and we drove by to see their inv My husband and I were searching for a used Jeep for our children to share. My husband found Bourne Auto Center online and we drove by to see their inventory. They had the BEST of any dealership we had previously gone to. Shawn Weir was our sales associate and he was truly refreshing. He was professional and courteous without being overbearing and in our faces to make a sale. He was patient and understanding when we left and needed time to think. We immediately came back the next day and bought the Jeep. We will definitely return for future cars to Bourne Auto Center. Thanks to Shawn and the finance dept. our experience was OUTSTANDING! More

Awesome experience Got a great deal on a great car. They really worked with me to get the price to where I needed it to be. Definitely will recommend! Got a great deal on a great car. They really worked with me to get the price to where I needed it to be. Definitely will recommend! More

First time buyer I highly recommend this dealership! I went Sunday to look at cars and left Monday afternoon with a brand new car! I'm a first time buyer and got finan I highly recommend this dealership! I went Sunday to look at cars and left Monday afternoon with a brand new car! I'm a first time buyer and got financed the first try on my own with a great interest rate! They have tons of choices with all different price ranges! I will be returning to this dealership for my next car, I had a great experience. More

Great experience. Very simple and straightforward. They don't haggle on price, which can be good or bad. In my case it was fine as the price for the car, based on my research, was already below the KBB val don't haggle on price, which can be good or bad. In my case it was fine as the price for the car, based on my research, was already below the KBB value and comparable cars I had been researching. John was very easy to work with and answered my questions quickly and competently. Carlos was very easy to work with as well. Overall a great experience. Assuming they continue to offer great prices, I will definitely look here for any future used car purchases. More

Best Service from a Dealership I purchased a 2010 Charger from John Benner. Our first initial meeting was only over the phone. I told him what I was looking at, payments I was tryin I purchased a 2010 Charger from John Benner. Our first initial meeting was only over the phone. I told him what I was looking at, payments I was trying to stay around. He listened to my exact needs and started working on the numbers for me right away. Within an hour I received a call back from him with news that he was able to get meet my criteria. I was able get all my paperwork and test drive the car within a reasonable time. Due to my very hectic work schedule my availability was very limited. But John went out of his way to make sure that all my questions and concerns were answered. Went so far as to give me his personal cell phone number should i have any questions. Andy in finance had all my paperwork ready to go when I walked in and also answered my questions. Being in sales my self its great to know that I was able to go to a place that did not give me the run around or the old let me talk to my sales manager routine. In and out with a great car for a great price. I would highly recommend Bournes Auto for your car purchase. Great people to work with. More

John was able to help me end a 2 year search for a used car. I came across Bourne's Auto Center by luck. The first day, I told John, "I'll by a car but you have to have patience with me because I have no i car. I came across Bourne's Auto Center by luck. The first day, I told John, "I'll by a car but you have to have patience with me because I have no idea what I want". John had me mad a list of the cars I was interested in and come in on a Sunday. He handed me a dealers plate and a handful of keys. After coming back 3 times and test driving 15 cars, I found the car of my dreams. 2008 BMW x5. John let me test drive the car the day they bought it, before they serviced it. They serviced the SUV, sent me the service records. Then they personal drove the SUV to my Mechanic in Malden, 45 minute drive, and left it for 24 hrs to be checked out. The best thing about this dealership is I never felt pressured to buy a car and they literally went the extra mile to satisfy me. They were able to get me the lowest interest rate possible, lower than I could have got. In regards to my trade in, they came to my house and picked up my trade for me as I was unable to drive it. They have me exactly what I requested for my trade, there was no back and arguing and I wasn't low balled. In the beginning I was tentative because of their fix pricing model. But after reviewing the Kelly Blue Book Value and NADA value, I realized that my BMW was priced 3,800 below book value. It was also cheaper than any 2008 BMW X5 within 100 miles. Overall, I have never been more satisfied with a car dealership in my life. John was great at helping me find what I want and Andrew was amazing at getting the lowest interest rate possible. More

From step one Brian Ponte was sincere and honest with me regarding my expectations when looking to purchase a vehicle. Where most dealers I had been to pushed numerous "deals" on me, Brian took my budget, a regarding my expectations when looking to purchase a vehicle. Where most dealers I had been to pushed numerous "deals" on me, Brian took my budget, and my parameters, and advised me as to what made best sense for me personally. Brian gave me real-life experiences of why certain options would or wouldn't benefit me in the long run. I gained an enormous amount of respect and appreciation for the way Brian handled my experience, and his candidness. I truly believed he was there to help me make the right decision. I didn't deal with Carlos for too long, but throughout the entire process he was extremely professional and up front in answering all of my questions, even if the answers weren't exactly what I wanted to hear. This also garnered a huge amount of respect from me in how he handled our business. Carlos took my questions and concerns and formulated the best payment options of how to afford my new vehicle. Again, I never felt pressured to commit to anything with Carlos, but was able to take the information he gave and make the best decision for me. All in all, I would highly recommend Bourne's Auto Center, and specifically Brian Ponte and Carlos Machado. They respect the consumer, and are honest when explaining all the different options. They never pressured me to make a decision, and throughout the entire process I felt they truly wanted me to choose what made the most sense for my long term success. More