Bourne's Auto Center

The best & easiest car buying experience I've ever had I needed to replace my old car and my girlfriend took me to Bourne's Auto because she said it was the best place to go. She was right because they fou I needed to replace my old car and my girlfriend took me to Bourne's Auto because she said it was the best place to go. She was right because they found me a car I could afford and the salesman was very helpful and very efficient and also a sweet guy. It did't take long and before I knew it I was buying a beautiful and not very old Chevy Cruze. More

Easy and No Pressure I was very happy to purchase our vehicle from Bourne's Auto in South Easton. No hassle and no pressure. Shawn was very professional and helpful. I wo I was very happy to purchase our vehicle from Bourne's Auto in South Easton. No hassle and no pressure. Shawn was very professional and helpful. I would definitely recommend to anyone buying a car. More

Helpful honest people who care. Overall great experience, I highly recommend Bourne Auto. Prices are great compared to other dealers....I did make the right decision buying my care Overall great experience, I highly recommend Bourne Auto. Prices are great compared to other dealers....I did make the right decision buying my care here!!! More

Great place to get a car!!! Everyone we worked with was helpful, it was an overall great experience!! Took the hassle out of buying a car would definitely recommend to anyone buy Everyone we worked with was helpful, it was an overall great experience!! Took the hassle out of buying a car would definitely recommend to anyone buying a car! More

SALES EXPERIENCE DAVID PAIR WAS EXCELLENT! I WOULD GO BACK AGAIN, THE ONLY THING WAS THAT I WASN'T FOND OF WAS THE FACT THAT I WAS SOLD A VEHICLE FROM THE COMPUTER WHE DAVID PAIR WAS EXCELLENT! I WOULD GO BACK AGAIN, THE ONLY THING WAS THAT I WASN'T FOND OF WAS THE FACT THAT I WAS SOLD A VEHICLE FROM THE COMPUTER WHEN I WANTED TO TALK ABOUT DIFFERENT VEHICLES FROM THE LOT. THIS PROCESS AS NEW TO ME AND IT WAS OK AND I LIKE THE VEHICLE THAT WAS BROUGHT NTO ME. More

David Pair was very low key and enjoyable to work with. I saw a 2009 Grand Caravan on line and came into the dealership for a test drive. It was waiting and ready for me. The vehicle tested well so I boug I saw a 2009 Grand Caravan on line and came into the dealership for a test drive. It was waiting and ready for me. The vehicle tested well so I bought the van at the advertised price. No extra charges or fees. When I came to pick the van up it was detailed and spotless. David was comfortable to work with from start to finish. Thanks David. More

Some issues that were later resolved First, I would like to mention that I worked with Mario in sales. He stated that no maintenance or cleaning had been completed on the car at the time First, I would like to mention that I worked with Mario in sales. He stated that no maintenance or cleaning had been completed on the car at the time of test drive. He said that if I were to purchase, I could make any notes about safety or concerns that I had with the car, in advance, for the maintenance team to take care of during the preparion process. After the test drive, I told Mario that the car required an alignment and that the tires were extremely bald (an inspection issue). Mario made notes and said that he would tell Service. I purchased the car on a Saturday and they told me that everything would be fixed, it would go through a 172 PT inspection, and cleaned in time for pickup on Monday. Monday afternoon I went to pick up the car and found that only two tires had been changed. It was barely cleaned. Mario told me that the report stated an alignment had been completed, but what good is that when it still required two more tires? His manager came out and was a NIGHTMARE. He continued to assure us that the tires would pass inspection, despite knowing better. He said that their process was only to pass minimum inspection. He discussed his 172 PT inspection policy as something only to find safety hazards that wouldn't pass inspection. He "generously" offered to swap the tires at a future date- even though they were supposed be be swapped already! I scheduled an appointment for tires and drove it home. On the way home, my tire pressure warning came on. I pulled into a gas station, fearing for the rest of the ride home, and was told by the service manager that my tire was nearly completely flat. I paid to put air in the car that I had just driven off of the lot. The brakes had also been pulsating drastically on the highway ( something that didn't happen during the slower test drive). At the time, I attributed it to the flat tire and bald treads. I called and left a message with sales that night. They returned my call in the morning and I spoke with Mike at Service. He agreed to take care of the two new tires, the air and the alignment. I mentioned the pulsating and he said nothing about that being anything besides tires or air. They said they would call when the tires were in. On FRIDAY, I had still not received my registration in the mail. I was not able to get my car inspected within the 7 days legally. I took the car to my mechanic and asked him to test drive it and he stated that there was absolutely no way the tires would pass inspection and that the pulsating was due to rotted rotors, another $300 dollar estimated fix! I contacted a police officer that I know and told him the situation. He offered to run the plates for me and told me that the car hadn't even been registered yet. I had already waited 5 days! He said they had "screwed me legally" because there was no time to register it and inspect it within the 7 days. I have not heard back regarding the tires. At this point, I plan to contact them and demand the registration in hand, the new tires, and an accurate assessment of the brake system. I don't believe the level of incompetence that Bourne's has displayed. ******* May 21, 2015 I would like to add to my review since the dealership has since been extremely cooperative and efficient in resolving these previous issues. The day that I contacted the dealership, my registration was completed and faxed directly over to me. The maintenance was completed on my car the very next day and only took a couple of hours. The staff was respectful and quickly assured me that it had been a misunderstanding between service and cleaning. The car hadn't been serviced before being sent to cleaning, where I took it. The service that was completed after was excellent and the staff was very concerned about my dissatisfaction with the dealership. After working out the details, I do believe that I would recommend this dealership to others. There were quite a few issues at first but the staff was adamant about resolving them quickly and making sure that I was happy with the service and the car. Once the car was fixed and the parts replaced, I was extremely happy. More

CAR BUYING WITH NO PRESSURE! My salesman at Bourne's - So. Easton, Mass - was David Pair. David answered all of questions went over and above in my opinion, not one phone call! My salesman at Bourne's - So. Easton, Mass - was David Pair. David answered all of questions went over and above in my opinion, not one phone call! I had been searching for a few months for the perfect 4wd vehicle in my price range. Bourne's NO PRESSURE atmosphere was so refreshing. I'd definitely recommend this dealership. The finance dept. also did a great job! More

Excellent I went there to buy a used car and trade in my old car. They gave me a very reasonable offer on my car and they also fixed the car I wanted to my liki I went there to buy a used car and trade in my old car. They gave me a very reasonable offer on my car and they also fixed the car I wanted to my liking when I pointed out little problems with it, they were very understandable and willing to help to make the car as perfect as a used car can be. I drove away very happy and excited with my new-used car! More

great for a sale, not so much afterwards The actual car buying experience was very easy, I like that we got to test drive the car by ourselves, paperwork was quick and everyone was very frien The actual car buying experience was very easy, I like that we got to test drive the car by ourselves, paperwork was quick and everyone was very friendly. After we signed paperwork for the deal, we were told it would be a few minutes for them to get the car ready, no big deal. Half an hour went by and the salesman told us it was a big car, so it should just be about 5 more minutes..ok. After well over an hour of waiting for the car to be "cleaned" it was finally ready. The car looked no different from when we test drove it, they literally took off the stickers and switched the plate. Our salesman then said it took so long because pizza came and the guys out back took a break to eat lunch! After a week of having the car, we noticed the AC wasn't working right, so we called and made an appointment in the service department to have it checked out. We live 45 minutes from the dealership, I took a day off from work to bring the car over. After waiting 2 hours, I was told they were unable to get the part to fix it and they would call me when they got it in, so I could bring the car back. I was told the car would take no more than 2.5 hours to fix once the part was in. I took another day off from work, because this was the soonest they could fix it and that I could get it there, I had a 930 appointment. I left for 4 hours and when I came back, the car was still being worked on. Because I left it, there was no time constraint..so I was told; If I had sat in the waiting room it would have been done sooner. This was after my husband spoke to the service department with concerns of having to keep bringing the car back and forth when we do not live nearby and have to take time off from work to do so. Why even bother to make an appointment then? I am aware that generally when you leave a car, its gotten to when they get the time to do it. But, when I have an appointment and I was told it was a 2-2.5hr job, it is unacceptable to have my car for almost 5 hours and assume it will be okay to do so without having a discussion about this prior. The sales department was fine to work with, but I am very unhappy with the service department here. More