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Bourne's Auto Center

South Easton, MA

4.9
4,851 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,851 reviews

November 29, 2016

Overall a decent experience I had a good experience at Bourne's and so far very happy with my car. I worked with Jose and the only negative thing I would say is he didn't make m More

by Bonnie Greene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2016 -

Bourne's Auto Center responded

Thank you for your business and for taking the time review your experience. Jose appreciates your feedback and will use this feedback to continue to improve. Carlos appreciates your kind words and it was a pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 25, 2016

Stress free An amazing experience ,stress-free no pressure . Love the hassle free pricing , took a lot of the " stick "out of buying a car. This was my third deal More

by KRISTIN WOZNIAK
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2016 -

Bourne's Auto Center responded

We are thrilled that your buying experience was "stress free!" We appreciate your business and your kind words about our staff. It is great to hear that you enjoy our "No Hassle" pricing and customer service commitment, we aim to make your buying experience simple, fast and friendly. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 24, 2016

Bourne's Auto Scott Santos was very helpful throughtout the car buying process, and made me extremely comfortable purchasing my first car. I would recommend Bourne' More

by Joseph M McCabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Santos
Nov 25, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle! It was a pleasure assisting you with your purchase. Scott appreciates your kind words and our entire team is thankful to have earned your recommendation. We look forward to seeing you for your next purchase. Michael Kelley General Manager

November 24, 2016

Jose was great He made the experience amazingly easy and positive. We visited several dealerships the day we test drove the car from Bourne and Jose was by far the More

by Chrisadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2016 -

Bourne's Auto Center responded

Thank you for taking the time to award us with a 5 star rating! We agree that Jose is an amazing member of our team. He is honored to have earned your kind words and your recommendation. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 22, 2016

Very good Was very nice and helped me with car I requested also never ask me how much cash I can put dawn he was very helpful 110%. Thanks Jose Garcia Have very More

by Hondaaccord2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2016 -

Bourne's Auto Center responded

Happy Holidays to you and your family as well! We appreciate your business and you taking the time to review your 5 star experience! Jose is a dedicated professional who is committed to a high level of customer service, we are fortunate to have him on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 21, 2016

The smoothest car purchasing experience that I've ever had. Jose was great to work with...as was the rest of the dealership. Very efficient and no price hassle. Very good web presence with accurate information. More

by DadMars
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2016

No Stress Buying I liked this dealership because the sales person was not pressuring me to make a decision immediately and was patient with the number of cars I wanted More

by Made in America
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Corneau
Nov 21, 2016 -

Bourne's Auto Center responded

Thank you for your business! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. It is our goal to take the stress out of buying a vehicle and we are thrilled we were able to accomplish that with you. If you have any questions or concerns please do not hesitate to contact me. Thanks Again, Michael Kelley General Manager

November 16, 2016

Excellent customer service Sales individuals here are not all over you upon after to the premises. They let you go on test drives on your own which removes the stress of having More

by Yeferson Herrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2016 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle purchase. The experience you described is exactly what every customer should expect when shopping at our dealership. Kim is a fantastic addition to our team and she certainly appreciates your kind words. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 15, 2016

Couldn't ask for a better experience Im a repeat customer of Bourne's and will keep coming back. You never feel pressured or rushed and they take the time to figure out what you really ne More

by mbon2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Santos
Nov 15, 2016 -

Bourne's Auto Center responded

Thank you for your continued business! We appreciate your kind words and you taking the time to award us with 5 stars. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

November 14, 2016

Overall average service while buying a car Even that I personally have a great experience and service while buying my car thanks to Jessica. I'm not very happy at the end of the process. In the More

by Jeeplover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Corneau
Nov 15, 2016 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to provide us with your honest feedback. We do provide a full tank of gas with every vehicle sold, so we are unable to identify why your vehicle was not full upon delivery. However, we do not have an inspection sticker machine and we feel it is in the best interest of the customer to have an independent garage perform the inspection, the cost is now $35. I did speak with you and hope that you are satisfied with the outcome and we were able to address the squeak in your vehicle. If you have any further questions or concerns please do not hesitate to contact me directly. Michael Kelley General Manager

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