Bourne's Auto Center

easy,quick, and painless jessica and the finance man that help us (i believe was matthew i am not sure ) were great . everything was explained to us as the process went along. jessica and the finance man that help us (i believe was matthew i am not sure ) were great . everything was explained to us as the process went along. it was an enjoyable experience . i would definitely recommend your dealership to my friends or anyone else who asks for my opinion and have them contact jessica . i said to my wife as we were leaving with our new vehicle , that this was the best experience i have ever had buying a vehicle . thank you jessica andy and val More

Purchased car Great experience! Professional, efficient and honest. Our representative (Kim) was accessible, patient with questions and worked to get us the best de Great experience! Professional, efficient and honest. Our representative (Kim) was accessible, patient with questions and worked to get us the best deal. I would highly recommend to anyone looking to purchase a vehicle. More

Easy and painless These guys are awesome. I was on a time crunch to find a new car for a new job. I called about one i saw online and checked it out later that day and These guys are awesome. I was on a time crunch to find a new car for a new job. I called about one i saw online and checked it out later that day and signed. Car was ready the next day for me, only because i didn't bring my plates with me. As a car guy I can say its an honest car and a fair price. Dave Olson and Kenny Long made this as stress free for me as possible. Thanks guys. More

5th car I have purchased from Boune's I just bought my fifth car from Bourne's. I keep coming back because of the excellent customer service, the fair pricing, and the no haggling policy. I just bought my fifth car from Bourne's. I keep coming back because of the excellent customer service, the fair pricing, and the no haggling policy. This is a no nonsense car dealer and all their cars are in excellent condition. I highly recommend Bourne's. More

Pleasant, easy experience! I went in to look at 4 cars I had seen online. After test driving, I placed a refundable deposit on 2 of the cars while I took a day to make my decis I went in to look at 4 cars I had seen online. After test driving, I placed a refundable deposit on 2 of the cars while I took a day to make my decision and go see a few other cars I had researched. I felt like it was a no-brainer to leave the deposits since I would be refunded if I decided to not go with either car. Jose was very nice to work with - no pressure, made me feel comfortable about the process. I decided to purchase one of the cars and went back a day and a half later to finalize the purchase. The purchase process was also quick and easy! More

Amazing service! I walked in knowing what I wanted and walked out with exactly what I wanted! Great customer service, worked with me, and I left with a car the same da I walked in knowing what I wanted and walked out with exactly what I wanted! Great customer service, worked with me, and I left with a car the same day. More

Best experience I was turned away at another dealer only to come here and it was so easy. I will come back and send friends. My sister came here and she got a CT4 I was turned away at another dealer only to come here and it was so easy. I will come back and send friends. My sister came here and she got a CT4 More

2 items All in all, good dealership. Right that, when I walk tell it was a short operation; very organized, regimented, everybody looked clean cut and profes All in all, good dealership. Right that, when I walk tell it was a short operation; very organized, regimented, everybody looked clean cut and professional. Sales area was well kemp. My sales experience overall was good, I worked with Kenny Long. This was exactly the vehicle that I was looking for, after going to at least 10 dealerships, and dealing with at least 10 salespersons. And in the end, I think I got a very good price on this vehicle. The only two things that were not good for me were: 1. During the payment process, I had already been preapproved for a loan through USAA. Because my credit was not good, my APR was considerably hi. Mr. Long suggested that I try to go through one of the dealership financers. At the time, I had a representative from USAA on the telephone, and asked her what she thought about that idea. She suggested that there may be additional fees, and this would cause another couple, five or six hard inquiries on my credit report. I ran this by Kenny, he assured me that there would be no additional fees, and that there would only be one hard inquiry on my credit report. The next day when I checked my credit profile, there were four more hard inquiries on my credit report, and I was not eligible for any financing with better APR rates. This was kind of disappointing, as it could have been avoided if Kenny would just follow the advice of the USAA representative. 2. Upon pulling out of the dealership for the last time with my new car, I noticed that there was not a full tank of gas in the car. There was only 5/8 of a tank. Come on guys, this is the last and final impression the buyer gets of the dealership as he pulls out of the parking lot. This is such an inexpensive and simple courtesy, yet it means so much to the buyer, and it impacts the dealership substantially one way or the other. I don't know if this is standard practice for the dealership, but you may want to consider making this a priority, and/or changing the policy, as this may have been the only factor contributing to my giving the dealership a five star rating, as opposed to four. I would welcome a phone call back from any member of the management staff with any feedback. Thank you - Bill Oliverio More

Superb Customer Service After Having a horrible experience where I walked out of VW Gallery in Norwood, arriving into Bourne's Auto Center was a welcoming change of atmospher After Having a horrible experience where I walked out of VW Gallery in Norwood, arriving into Bourne's Auto Center was a welcoming change of atmosphere. From the receptionist, to Jose Garcia our sales person, to Dave Olson our Finance manager and Kim Bailey when we picked up the truck. Everyone was super friendly, knowledgeable and professional. The price of the Truck was extremely fair and the "No Hassle" way of business is something I appreciate after doing research on the 2014 Dodge Ram 1500 Truck, which had more options installed than what I was originally looking at at the other dealer. I ended up buying from Bourne's Auto Center with great satisfaction to the experience and price. More

Jose and Shawn Jose Garcia and Shawn Saunders could not have been more helpful. Great experience. We hope your service dept is as good as your sales dept. Jose Garcia and Shawn Saunders could not have been more helpful. Great experience. We hope your service dept is as good as your sales dept. More