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Bourne's Auto Center

South Easton, MA

4.9
4,851 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,851 reviews

April 27, 2017

Impressive inventory and quality of vehicles! I have driven past your place for a few years and always thought that when it came time for me to purchase another vehicle I would check you out. I l More

by mgray052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and for awarding us with 5 stars! We are honored to have earned your business. It was a pleasure assisting you and obtaining a competitive financing rate. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 26, 2017

Easy times After visiting a few other dealerships I stopped by Bourne. The staff was quickly able to get me sitting down with a sales associate, and shortly ther More

by Dannyw19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. It was a pleasure assisting you and finding the vehicle that best fit your needs. Kim is amazing! We are very fortunate to have her on our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 26, 2017

Trey and Sean are the man Trevon and Sean are the man :) Service was excellent very quick and very efficient the sales team did an excellent job from start to finish with sor More

by Jenny thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Apr 29, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center in Easton, MA for your pre-owned Mini Cooper! We are honored to have earned your 5 star rating! Trey and Shawn are dedicated professionals who are committed to a high level of customer service. We are very fortunate to have them on our amazing team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 25, 2017

Service I definitely had very professional service without no hassle and would recommend anyone to Bournes. Jose Garcia and Carlos Machado went out of their More

by Paul F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time review your experience. We are honored that we were able to earn a 5 star rating! We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. Jose, Carlos and Jason appreciate your recognition and our entire team appreciates your recommendation. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 22, 2017

Excellent service in a low pressure environment! Kim was great to work with, and my wife and I appreciated her flexibility in coordinating the sale to meet our schedules! Thanks You, Chris & Katie More

by Bern
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2017 -

Bourne's Auto Center responded

Thank you for your business Chris and Katie! Kim appreciates your recognition and taking the time to review your experience. She is an amazing member of our team who is committed to a high level of customer service, we are very fortunate to have her. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 22, 2017

Great Dealership! My friend purchased three vehicles from Bourne's and highly recommended we go to them for our car. We worked with David Pair and he was so helpful and More

by KJohnson52888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with 5 stars! It was a pleasure assisting you with your first vehicle purchase. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 22, 2017

Great customer service! Sometimes things don't go as smoothly as you want, but without good customer service things could turn out to be disastrous. Bourne Auto truly worked More

by Leslie123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Scott Santos
Apr 23, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and awarding us with 5 stars! We are honored to have earned your business and it was an absolute pleasure assisting you with the purchase of your Ford Edge. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 20, 2017

Awesome experience 👍 Bourne's Auto Center located in South Easton, MA did a excellent job helping my family find a vehicle that would work best for us. The finance process More

by Rgomes3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. It was an absolute pleasure assisting you and finding the vehicle that best fit your families needs. We are thrilled you were able to take advantage of our competitive financing and we were able to make the process easy and friendly. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 19, 2017

Return Customer This is our second car purchased from Bourne. I'd say that is a recommendation on its own. Initial contact was Amy through internet sales. Always More

by BRIAN POWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2017 -

Bourne's Auto Center responded

Thank you for your continued business and support of our family owned and operated dealership. Mario, Jose, and Shawn appreciate your recognition and recommendation. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

April 18, 2017

Smooth experience I saw via CarFax an SUV that I was interested in, and called about its availability. Jessica noted that the vehicle was available and arranged to have More

by RAV4
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Corneau
Apr 22, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to review your experience. We are thrilled that this was your smoothest and stress free car buying experience. I appreciate your recommendation and feedback regarding the photos. You do bring out a good point about pre- photoing vehicles. As our reconditioning process currently flows, we check out our vehicles mechanically, order all necessary safety and maintenance parts, we then clean the vehicle, we photo the vehicle and then when all parts arrive we complete the mechanical servicing. We may be able to implement a process that if the vehicles has different tires installed our reconditioning manager can have our photographer re-photo the wheels. We are currently testing this as a result of your feedback and it may in fact help us sell more vehicles! If you have any further questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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