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Bourne's Auto Center

South Easton, MA

4.9
4,851 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,851 reviews

May 26, 2017

Ez deal... Walk the lot, look around for what you want. Walk in... give them your name, a drivers license. One of the Bourne finest will help you. Or simply a More

by Ezonme
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cygielnik, Scott Santos
May 27, 2017 -

Bourne's Auto Center responded

Awesome 5 star review, done! Scott and Matt appreciates your recognition and our entire team appreciate your business. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 26, 2017

Fast, friendly, with no pressure Completely impressed from start to finish. Went in to look at a Jeep that I saw online just to test drive it as my car was on its way out the door. Wa More

by Csavarese0626
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your purchasing experience at our family owned and operated dealership! We are thrilled we were able to assist in finding a Jeep that best fit your needs. Your recommendation is extremely important to us and we look forward to seeing you again for your next purchase. Any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 26, 2017

My first car! Jessica Corneau was very friendly and helpful to me. I'm only 17 and was a bit nervous, but she quickly made me feel comfortable. I would recommend Je More

by Maya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Corneau
May 27, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your first pre-owned vehicle! We are honored to have been of part of your first car buying experience. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" buying experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 26, 2017

Thank You Carlos and David Just picked up my gorgeous red 2014 Infiniti Q50 today and was very well taken care of by Carlos and David. You guys are amazing at what you do and ne More

by 2014 Q50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned Infiniti Q50! We are honored that we have been able to earn your families continued business. Carlos and David appreciate your recognition and 5 star rating. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 25, 2017

I'll Never Go Anywhere Else I bought my car at Bourne's only 9 months ago. I had some engine trouble that was covered by the warranty, but the Nissan dealer in Brockton denied th More

by KelseyS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2017 -

Bourne's Auto Center responded

Thank your for your business Kelsey! We appreciate your patience while we fought to get your vehicle covered under the manufacturer warranty. Paul is amazing, he appreciates your amazingly kind words and recognition. You recommendation is extremely important to us and much appreciated. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 25, 2017

Excellent service from Derrick and the whole staff! The price and the staff was great. Derrick was very pleasant and made sure we were completely satisfied! I'm bringing my wife the purchase a car soon More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Sobers
May 27, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We appreciate you taking the time to review your experience. Derrick appreciates your recognition and looks forward to assisting your wife with her purchase. If you have any questions please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 25, 2017

great I give these guys 5 stars because they were friendly and honest. That made the whole process of buying a car much easier. Thank you More

by buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
May 27, 2017 -

Bourne's Auto Center responded

Thank you for your 5 star rating! We are honored to have earned your business. It was a pleasure assisting you with your purchase and making the car buying experience easy for you. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 24, 2017

Excellent Dealer In February 2017 I bought a Toyota Yaris, and have had one visit to their service Department. I would buy a car and have service with this dealer aga More

by Excellence Found
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Sandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Clark
May 25, 2017 -

Bourne's Auto Center responded

Thank you for your business and for your amazing 5 star review. We appreciate you taking the time recognize our amazing service team and our AAA certification and discount. Your recommendation is extremely important and much appreciated. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

May 23, 2017

OK to BUY but DON'T trust the service or body shop I am so done with this place so after a 2-page letter to the general manager and owner, I will keep this short. Their service department are not to be More

by LJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Kelley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Clark, Kenny Long
Jun 09, 2017 -

Bourne's Auto Center responded

I am sorry we were unable to live up to your expectations. Our body shop performs 100 major collision repairs per month with almost all of the insurance carriers in Massachusetts and have virtually no returns for quality. The "orange peel" you pointed out to us was evident throughout the whole car much of which had never been painted. Every car is expected to have some level of this even out of the factory. Keep in mind this vehicle was 4 years old and had 69k miles on it, so it would not be expected to be perfect. I reached out you personally after reading your letter, agreed to repaint your hood and reimbursed you for a repair performed at another dealership. We repainted your hood, free of charge and provided you with a replacement vehicle. When you picked up the car you were happy with the repair. Some two weeks later we received this review. I again reached out to you and totally you I would pay to have the vehicle repainted at a shop of your choice, I never heard back. Michael Kelley General Manager

May 23, 2017

Excellent!! Derick was my sales person and he helped me get the best car for the best price. The car was great and he helped me with everything. No complaints. Ex More

by Jesusislord90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Sobers
May 25, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to write your amazing review and award us with 5 stars! We are honored to have earned your business. Derrick appreciates your recognition and it was his pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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