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Bourne's Auto Center

South Easton, MA

4.9
4,915 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,915 reviews

July 27, 2017

Total satisfaction A friend bought a car here 3 years ago. No problems at all. It's nice to know you can actually trust a dealer. My experience was different than any ot More

by mattyels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Dowgos
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for your continued business! It was a pleasure assisting you with the purchase of your Toyota Camry. We appreciate your recognition and your 5 star rating. Your high recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" buying experience. If you need anything at all please contact us right away. Thanks Again, Michael Kelley General Manager

July 25, 2017

Nice and trustworthy dealership. A dealership with an atmosphere that doesn't make you feel like you're being scammed. They trust you enough to let you test drive a vehicle on your ow More

by 4ftg78wtg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Sue Pereira
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for your business! We are thrilled you liked our policy of allowing customers to test drive the vehicles without a sales associate. That is certainly something that sets us apart from other dealerships. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 24, 2017

Did not complete auto correctly.was not a pre certified auto I puchased a Chevy HHR.a while a go. The brakes they said they fixed.turned out it was not the brake.it was a control arm. The rug stains .we're fro More

by nunziimages
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Clark
Aug 08, 2017 -

Bourne's Auto Center responded

Sorry to hear you are no longer satisfied with your Chevy HHR. After researching your purchase from March of 2015 and your service history we were completely unaware of any outstanding issues. We have not seen your vehicle in our service department since your purchase of over 2 years ago. We would like to be of assistance or maybe we can even trade you into something different. Please let us know what we can do. Michael Kelley General Manager

July 24, 2017

Very laid back selling atmosphere. Our experience at Bourn's auto was great. When we walked in we did not know exactly what car we were looking for, but Sue was great, she allowed us to More

by llpjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Sue Pereira
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. Sue, Carlos and Caroline appreciate your recognition and 5 star rating. If we can be of any further service please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 22, 2017

Seamless Car-Buying Experience with Super Customer Service! This was the easiest, smoothest car-buying experience. Their customer service is fantastic – they were really responsive and made sure I was satisfied More

by AmyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Pereira
Jul 23, 2017 -

Bourne's Auto Center responded

Thank you for your business! We are thrilled you are loving your new to you car! We appreciate your amazingly kind words and that you took the time to review your experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, MIchael Kelley General Manager

July 22, 2017

Used Mini We have purchased a used MINI from Bourne's. The transaction was done remotely. The vehicle was exactly as described and the personnel was helpful and More

by Stan123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned Mini. We are thrilled we were able to conduct and facilitate your purchase remotely. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 21, 2017

Marvelous, easy-going and very simple car-buying process! I would most definitely refer friends and family to Bournes Auto Dealership in Easton, Massachusetts. The process for me was friendly, unexpectedly e More

by Sharlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Pereira
Jul 23, 2017 -

Bourne's Auto Center responded

Thank you for your business and for your recommendation! The experience you described and the quality our pre-owned vehicles is exactly what every customer should expect when shopping for or purchasing a vehicle from our dealership. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 21, 2017

Purchase af a Ford Fusion 1 year ago. Always a professional experience at Bourne from purchase of a used vehicle to scheduled oil changes to calling about a concern. There are about 8 memb More

by Nan21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2017 -

Bourne's Auto Center responded

WOW! We are honored 8 members of your family have conducted business with our dealership. We appreciate your continued service business and it always a pleasure assisting you. If you need anything at all, please do not hesitate to contact us. Thanks Again, MIchael Kelley General Manager

July 21, 2017

Greatful The staff very professional and they go above and beyond to help you make your purchase. The staff offered me every possible solution to help me purch More

by Pat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Ronan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and for awarding us with stars. It was a pleasure assisting you with the purchase of your 2013 Chevy Suburban and arranging suitable financing. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 20, 2017

Good experience Salesperson Trey was very professional. Good experience all around. Would recommend to friends and family. Second vehicle I have purchased from Bour More

by Dpergy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Gesner, Matthew Cygielnik, Trevon Hubbard
Jul 23, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience and for awarding us with 5 stars! We are honored that we have been able to earn your continued business. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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