Bourne's Auto Center

Outstanding Customer Service!! I bought my second car at Bourne's in 2016, no recommendation just randomly drove by it one day and decided to stop by and take a look, needless to sa I bought my second car at Bourne's in 2016, no recommendation just randomly drove by it one day and decided to stop by and take a look, needless to say best decision ever!! I have always had a hard time with dealerships/service depts. being rude and condescending mainly because I am a woman, and treating me as if I don't know what I'm talking about or just not being helpful at all. Since I've purchased my car at Bourne's I've done all my service at Bourne's as well. Each and every single employee in the service dept. is amazing and so helpful. Paul on the other hand is truly an invaluable employee. Each time Paul helped me with my service, he would go above and beyond to recommend what services I would need next, and what services I could hold off on. Paul also goes above and beyond to always try and have my warranty cover the extensive services that I get done. Yesterday 9/1, I bought my car in because my engine light was on, and Paul took care of me and let me know the issues, and broke it down so I understand everything, and went over what he could have covered through my warranty, and what couldn't be covered. He was able to get almost $500 covered for me through my warranty and let me know that I would only have to pay a small amount under $100. I was overly excited because going into a holiday weekend with an large unexpected cost like that is never fun. When I returned at the end of the day to pick up my car, Paul handed me my keys and let me know that I was all set. Confused because I knew I still had to pay, and typically they hand the keys over after you pay, he was able to call whomever he did and I ended up not having to pay anything! I was extremely happy of course, but also so grateful that Paul went above and beyond to see what else he could do for me. He could've just said whatever and had me pay the small amount. Paul is such a pleasure to work with, and I'm so happy that I come to Bourne's for all my service and will be the first place to stop when I'm ready for another car! More

Excellent Customer Service!! Great company to work! Staff is fantastic! Will purchase from Bourne's again! Great experience fast & easy to work with! Very efficient and compete Great company to work! Staff is fantastic! Will purchase from Bourne's again! Great experience fast & easy to work with! Very efficient and competent staff More

Excellent Service My husband and I bought a car today at Bourne Auto and the service was excellent. Mario was friend, funny and very service orientated. Matt was also My husband and I bought a car today at Bourne Auto and the service was excellent. Mario was friend, funny and very service orientated. Matt was also great with the financials and getting our new vehicle registered. We would recommend the dealership to all our friends. Thanks More

Great car buying experience! 2nd time buying car at Bourne's and same great experience. Very courteous staff and whole process of trading in car and taking home new one very quic 2nd time buying car at Bourne's and same great experience. Very courteous staff and whole process of trading in car and taking home new one very quick. Andy and Kim were great to deal with. More

"Patients and Understanding" From my first call to inquire about my car till when I was driving away with my new car this dealership was great. I had totaled my previous car and From my first call to inquire about my car till when I was driving away with my new car this dealership was great. I had totaled my previous car and found a Honda pilot on line that I wanted to go look at. I called Bourne's auto center and talked to Mario. He was very nice and told me the car was still there. I went and saw the car right away. It was clean and in great shape. That's when I was paired up with Scott Santos. I told him my situation. He said he would work with me to help me get in the car that I wanted. He was patient and understanding while I worked with the insurance company and bank to get the financing I needed. Once that was done it was a breeze to the finish. Shawn in finance was very kind and helpful. They took real good care of me. I would recommend this dealership to everyone I know. More

First car purchase! Kim and Carlos were great! Walked in not expecting to buy a car and they sold my mom and I with their great hospitality and their no hassling! Would r Kim and Carlos were great! Walked in not expecting to buy a car and they sold my mom and I with their great hospitality and their no hassling! Would recommend them to anyone! More

Easiest transaction! I always dread car buy and sales people, but this was hands down the best experience I have ever had buying a car. Everyone was so nice and welcoming. I always dread car buy and sales people, but this was hands down the best experience I have ever had buying a car. Everyone was so nice and welcoming. There was zero pressure, which was so nice! I have told everyone what a great experience this was for me considering I was forced into a new car after totaling mine a few days prior of me testing driving a car at Bournes. My sales rep was Kenny Long and he is awesome!! I will more than likely not go anywhere else in the future and will continue to recommend this dealership as well as Kenny to anyone looking to purchase a car. I worked with Matt in financing and he was very personable and a delight to work with and made sure everything was ready for me and it was a quick in and out thing since I had an appt about 40 minutes away! I couldn't be happier. Again - thank you so much for everything and keep doing what you're doing! =) More

Friendly staff Trevon was very helpful through out the process and everything went smooth. Friendly staff and very good service overall. Will come back for our next Trevon was very helpful through out the process and everything went smooth. Friendly staff and very good service overall. Will come back for our next vehicle purchase. More

Dealer Rep Mario was amazing, laid back, answered all my questions and helped me work with the insurance. I appreciate the hard work he gave us and also Carlos a Mario was amazing, laid back, answered all my questions and helped me work with the insurance. I appreciate the hard work he gave us and also Carlos and the full team. Cannot wait to ride my new Volkswagen. Thank you Bourne More

Great low-pressure experience I walked in here during a particularly stressful week, not looking forward to adding car dealership day to the list. Sue P. had a low-key approach, I walked in here during a particularly stressful week, not looking forward to adding car dealership day to the list. Sue P. had a low-key approach, helped me view multiple cars until I found the right one, and made the whole process so easy. From the time I walked in to driving off the lot in my new purchase was under 2.5 hours, nobody hounded me and the finance guy was the most laid back I've ever dealt with. Bourne's made this a seamless process and I would recommend and return for sure. More