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Bourne's Auto Center

South Easton, MA

4.9
4,850 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,850 reviews

July 30, 2017

Very simple and pleasant experience! Tre & Matt were extremely professional & helpful. They walked me through everything with patience and were informative as well. I love my new car and More

by Samantha D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cygielnik, Trevon Hubbard
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with 5 stars. It was Trey and Matt's pleasure assisting you. They, along with the rest of our time, truly appreciate your recommendation. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 29, 2017

Friendly and professional staff made for great experience I got to Bourne's early on a Saturday, and was immediately greeted and directed to Mario, the salesperson with whom I worked. Mario was friendly and k More

by ab11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for your business! We are thrilled we were able to earn your 5 star review and high recommendation. We look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 29, 2017

2013 Ford Edge I really enjoyed working with Trey. He is very easy going. I didn't feel pressured at all. I'm really happy with my choice and overall experience. More

by Missjenn78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevon Hubbard, Caroline Simmons
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for taking the time to review your experience with our Sales Associate Trey. The experience you described is exactly what every customer should expect when purchasing a pre-owned vehicle from our dealership. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 29, 2017

Helpful and smooth. Really helpful. The entire process was quite smooth and was all done within the dealership, including the registration for the vehicle. Wold recommend More

by Sean Donovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Pereira
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled we were able to earn your 5 star rating! We look forward to seeing you again in the future and truly appreciate your recommendation. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 27, 2017

Total satisfaction A friend bought a car here 3 years ago. No problems at all. It's nice to know you can actually trust a dealer. My experience was different than any ot More

by mattyels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Dowgos
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for your continued business! It was a pleasure assisting you with the purchase of your Toyota Camry. We appreciate your recognition and your 5 star rating. Your high recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" buying experience. If you need anything at all please contact us right away. Thanks Again, Michael Kelley General Manager

July 27, 2017

Painless no haggling and quick and professional! Anyone looking to buy a used car should shop here. They let you take the car and test drive no guy in the back seat telling you where to go. No haggli More

by Missy
Recommend Dealer
Yes
Employees Worked With
Sue Pereira
Jul 31, 2017 -

Bourne's Auto Center responded

WOW! Thank you for the amazing promotion of our dealership and for your continued business. The experience you described is EXACTLY what every customer should expect when shopping for a pre-owned vehicle at our dealership. If you have any questions or concerns please contact us right away. Thanks Again, Michael Kelley General Manager

July 25, 2017

Nice and trustworthy dealership. A dealership with an atmosphere that doesn't make you feel like you're being scammed. They trust you enough to let you test drive a vehicle on your ow More

by 4ftg78wtg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Sue Pereira
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for your business! We are thrilled you liked our policy of allowing customers to test drive the vehicles without a sales associate. That is certainly something that sets us apart from other dealerships. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 24, 2017

Very laid back selling atmosphere. Our experience at Bourn's auto was great. When we walked in we did not know exactly what car we were looking for, but Sue was great, she allowed us to More

by llpjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caroline Simmons, Sue Pereira
Jul 31, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled you enjoyed our "No Hassle" pricing and customer service commitment. Sue, Carlos and Caroline appreciate your recognition and 5 star rating. If we can be of any further service please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

July 24, 2017

Did not complete auto correctly.was not a pre certified auto I puchased a Chevy HHR.a while a go. The brakes they said they fixed.turned out it was not the brake.it was a control arm. The rug stains .we're fro More

by nunziimages
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Clark
Aug 08, 2017 -

Bourne's Auto Center responded

Sorry to hear you are no longer satisfied with your Chevy HHR. After researching your purchase from March of 2015 and your service history we were completely unaware of any outstanding issues. We have not seen your vehicle in our service department since your purchase of over 2 years ago. We would like to be of assistance or maybe we can even trade you into something different. Please let us know what we can do. Michael Kelley General Manager

July 22, 2017

Seamless Car-Buying Experience with Super Customer Service! This was the easiest, smoothest car-buying experience. Their customer service is fantastic – they were really responsive and made sure I was satisfied More

by AmyS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Pereira
Jul 23, 2017 -

Bourne's Auto Center responded

Thank you for your business! We are thrilled you are loving your new to you car! We appreciate your amazingly kind words and that you took the time to review your experience. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, MIchael Kelley General Manager

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