Bourne's Auto Center

Very Laid Back Environment! No Harassing Employees! My car stopped on me about a week ago so I needed a car AS SOON AS POSSIBLE! I visited another dealership earlier and it was by far the worst experien My car stopped on me about a week ago so I needed a car AS SOON AS POSSIBLE! I visited another dealership earlier and it was by far the worst experience. Everyone keeps approaching you in the parking lot, even though you inform them you're just looking. They ride with you during the test drive and make awkward conversation. HERE AT BOURNE! The staff greets you and ask if you need assistance, that's it. The environment wasn't uptight. The staff were very friendly. They waited until you have questions about a particular vehicle. Other than that, they do not disturb you while you're looking. I was allowed to test drive the vehicle alone so there weren't any distractions while I listened to the engine. I worked with Kenny Long. He made the process easy! Very trust-worthy! I left with a car today and I don't feel like I was taken advantage of! I'm comfortable with my decision. They registered my car and got my tags!! HAPPY VETERAN More

Great experience with Kim Had a very smooth experience working with Kim Bailey. She let me drive about 6-7 different cars and found a Ford Fusion that fit my needs and was exac Had a very smooth experience working with Kim Bailey. She let me drive about 6-7 different cars and found a Ford Fusion that fit my needs and was exactly what I was looking for. They offer a 90 day warranty on every car and were a pleasure to work with, highly recommended! Thanks Boune's! More

Hassle free purchase of my new car! This was my first experience buying a car and I wasn't excited considering what I've heard about most dealerships. The dealership itself is clean and This was my first experience buying a car and I wasn't excited considering what I've heard about most dealerships. The dealership itself is clean and well kept and the staff is great! Everyone from the office staff to sales, to finance were amazing! Trevon, who was very courteous and helpful, originally showed me the car that I wound up purchasing! I would recommend my family and friends to check out Bourne's Auto! More

Failed Inspection Wait for more than a week to get the car ready, unfortunately I'm not happy with my purchase. Car failed inspection and the brakes are still soft. I a Wait for more than a week to get the car ready, unfortunately I'm not happy with my purchase. Car failed inspection and the brakes are still soft. I also requested 2 keys which I did not receive and the car is missing the Owner's Manual Book. More

Great Easy Experienc My husband and I searched your web site which was very easy to use. We then called and spoke with Mario Lee to ask a few questions and told him we wo My husband and I searched your web site which was very easy to use. We then called and spoke with Mario Lee to ask a few questions and told him we would come in to see him. From start to finish Mario was very customer service orientated and showed us only the cars we asked to see. We came in on a Monday and picked our new car up on Thursday which was the day of our choice. Mario had all the paperwork and car ready for us. It was the easiest car buying experience we have ever had. We would buy again from Bourne's Auto Center. More

Outstanding Customer Service!! I bought my second car at Bourne's in 2016, no recommendation just randomly drove by it one day and decided to stop by and take a look, needless to sa I bought my second car at Bourne's in 2016, no recommendation just randomly drove by it one day and decided to stop by and take a look, needless to say best decision ever!! I have always had a hard time with dealerships/service depts. being rude and condescending mainly because I am a woman, and treating me as if I don't know what I'm talking about or just not being helpful at all. Since I've purchased my car at Bourne's I've done all my service at Bourne's as well. Each and every single employee in the service dept. is amazing and so helpful. Paul on the other hand is truly an invaluable employee. Each time Paul helped me with my service, he would go above and beyond to recommend what services I would need next, and what services I could hold off on. Paul also goes above and beyond to always try and have my warranty cover the extensive services that I get done. Yesterday 9/1, I bought my car in because my engine light was on, and Paul took care of me and let me know the issues, and broke it down so I understand everything, and went over what he could have covered through my warranty, and what couldn't be covered. He was able to get almost $500 covered for me through my warranty and let me know that I would only have to pay a small amount under $100. I was overly excited because going into a holiday weekend with an large unexpected cost like that is never fun. When I returned at the end of the day to pick up my car, Paul handed me my keys and let me know that I was all set. Confused because I knew I still had to pay, and typically they hand the keys over after you pay, he was able to call whomever he did and I ended up not having to pay anything! I was extremely happy of course, but also so grateful that Paul went above and beyond to see what else he could do for me. He could've just said whatever and had me pay the small amount. Paul is such a pleasure to work with, and I'm so happy that I come to Bourne's for all my service and will be the first place to stop when I'm ready for another car! More

Great guy to work with He was very helpful , patient with me everything went smooth good guy to work with I'll definitely go back , one of the best .. he was so nice during He was very helpful , patient with me everything went smooth good guy to work with I'll definitely go back , one of the best .. he was so nice during the whole process Thanks to him I'm driving this nice 4 series More

Excellent Customer Service!! Great company to work! Staff is fantastic! Will purchase from Bourne's again! Great experience fast & easy to work with! Very efficient and compete Great company to work! Staff is fantastic! Will purchase from Bourne's again! Great experience fast & easy to work with! Very efficient and competent staff More

Excellent Service My husband and I bought a car today at Bourne Auto and the service was excellent. Mario was friend, funny and very service orientated. Matt was also My husband and I bought a car today at Bourne Auto and the service was excellent. Mario was friend, funny and very service orientated. Matt was also great with the financials and getting our new vehicle registered. We would recommend the dealership to all our friends. Thanks More

Great car buying experience! 2nd time buying car at Bourne's and same great experience. Very courteous staff and whole process of trading in car and taking home new one very quic 2nd time buying car at Bourne's and same great experience. Very courteous staff and whole process of trading in car and taking home new one very quick. Andy and Kim were great to deal with. More