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Bourne's Auto Center

South Easton, MA

4.9
4,849 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,849 reviews

November 01, 2017

Refered by Lisa Sweet sale Assosiate Jose both were wonderfu Honestly there was no pressure, Great Customer service skills, Very knowledgeable about the vehicle. Very prompt didn't keep us waiting, Large Invent More

by ecutts154
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Sweet outstanding employee. Very happy with her being involved with Josee, Matthew Cygielnik
Nov 03, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled when our non-sales employees to recommend us to their friends and family and Lisa has continued to do just that. Lisa, Jose, Matt and our entire team appreciate your kind words and it was a pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 31, 2017

Responsive, honest, no jassrl Responsive, honest, no hassle , explained things about the car well. Got us copied of carfax and other car history info. Coordinated delivery efficien More

by Bisher Hashem
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. The 5 star experience you described, "responsive, honest and no hassle" is exactly what we expect from our team. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 30, 2017

Great experience This dealership was great and so helpful. Gave me top dollar for my trade in and they where so easy to work with. Would definitely recommend to everyo More

by Juke812
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Cygielnik, Caroline Simmons, Scott Santos
Nov 03, 2017 -

Bourne's Auto Center responded

Thank you for your business and for taking the time to award us with 5 stars. Your recommendation is extremely important to us and we look forward to providing those customers with the same "No Hassle" pricing and customer service commitment. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 29, 2017

No Pressure Buying Experience I liked that you were not followed around by sales reps. They scan your license then give you keys to cars you're interested in test driving. They pro More

by Susan Solimini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Hymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Pereira
Nov 03, 2017 -

Bourne's Auto Center responded

Thank you for taking the time review your experience. The experience you described is exactly what we expect from our team. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 29, 2017

Unprecedented response after human error. Class act! I have purchased a lot of vehicles from dealers over the years and have never experienced a dealership more willing to do what they can to repair a More

by Kageuscg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Shockley, Andrew Gesner
Nov 03, 2017 -

Bourne's Auto Center responded

First and Foremost, thank you for serving our country! We apologize about the miss communication with our Sales Associate, but we are thrilled Andy and Evan were able to resolve the issue and ultimately earn your business. Andy appreciates your kind words and I can assure you it was his pleasure assisting you with your purchase. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 28, 2017

Exceptional Service!! All I can say is that this dealership goes above and beyond for their customers! This would have to be the 1st place hassle free to treat you with no More

by Stacey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Cygielnik
Oct 28, 2017 -

Bourne's Auto Center responded

WOW! Thank you for your amazingly kind words. We do everything we can to make sure our customers are satisfied and it is amazing feeling to hear it directly from a satisfied customer. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 28, 2017

Good service Carlos, from Finance and Susa, from sales was very helpful with my purchase. I would work with them again, the next time I’m getting a car. More

by Kempton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue Pereira
Oct 28, 2017 -

Bourne's Auto Center responded

Thank you for taking the time review your experience. We are honored to have earned your business and your future business. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 28, 2017

Sales Mario Lee provided me with an outstanding customer service. I felt like a valued customer. He took his time to listen to my needs and delivered on it. More

by arturGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. Mario is a dedicated professional who is a committed to a high level of customer service, we are fortunate to have him on our team. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 28, 2017

No Hassle - Car Buying Experience I had gone to Bourne's Auto Center which is close by my home, after seeing a vehicle on-line. My car was just recently, "totaled" and I needed anothe More

by fitzflynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevon Hubbard, Tricia Cromwell
Nov 03, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled you were able to find a vehicle that fit your needs and our team was able to deliver the vehicle quickly and seamlessly. If you have any questions or concerns please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

October 28, 2017

time for a new car I called Andy and set up a date to look at a couple of vehicles he knew what I wanted and had them ready for me to see. He gave me a fair trade in on More

by many cars
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Gesner
Oct 28, 2017 -

Bourne's Auto Center responded

Thank you for choosing Bourne's Auto Center for your pre-owned vehicle. We are thrilled we were able to earn your 5 star rating. The experience you described is exactly what every customer should expect when shopping for and ultimately purchasing a vehicle. If we can be of any further assistance please do not hesitate to contact us. Thanks Again, Michael Kelley General Manager

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