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Bourne's Auto Center

South Easton, MA

4.9
4,868 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,868 reviews

July 06, 2023

Jose worked with me to find the right car and made the buying experience easy as possible. Would recommend More

by tommygrondin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Hymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Bourne's Auto Center responded

Tommy, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Jose can do to assist you, please do not hesitate to let us know. We are always happy to help! Mike Kelley General Manager

July 05, 2023

Jose was so patient, helpful and attentive! Wonderful and stress free experience. Love our new vehicle! More

by Rleeconner31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Bourne's Auto Center responded

Thank you for taking the time to share your thoughts on working with Jose and our team. We're glad to hear we delivered such a great experience! Mike Kelley General Manager

June 25, 2023

Always liked this dealership. Although I did not purchase a vehicle, I will go back. More

by jcpjcp0305
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevy Lima
Jun 26, 2023 -

Bourne's Auto Center responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Kelley General Manager

June 02, 2023

Dishonest business practices related to the sale with my wife. Fake warranty made her miss work twice because “the parts didn’t come in.” More

by Mmccue2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kory Peterson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Sandler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Aufiero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jarred Robson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Bourne's Auto Center responded

We are incredibly sorry that there have been issues getting the correct parts and addressing your A/C and Sunroof concerns. We have come up with solution with your wife for when the parts do come in that seems to work for her. We will stand behind this repair and get this resolved for you with as little inconvenience as possible moving forward. If you would like to speak with me directly I can be reached at 508-230-2903. Michael Kelley General Manager

June 02, 2023

It’s been 8 years since I purchased a vehicle and have things changed.I test drove, got a trade in valuation, did the paperwork and has my new truck registered and insured and was driving it home within 2 More

by Scott Ripley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Hymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2023 -

Bourne's Auto Center responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Mike Kelley General Manager

May 31, 2023

Amazing experience. Be sure to see Kyle. He will make sure you are taken care of. More

by Phitch2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Bloom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevy Lima
Jun 01, 2023 -

Bourne's Auto Center responded

It's fantastic to hear that Kyle provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Bourne's Auto Center! Mike Kelley General Manager

May 19, 2023

Jose and the team at Bourne made this auto purchase as easy as possible! Great service and got a great deal. Thanks Jose! More

by tracyn001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Bourne's Auto Center responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Jose delivered such a great experience! Mike Kelley General Manager

May 19, 2023

Un excelente servicio de mi parte satisfecho recomendable para cualquier cliente gracias x todo bendiciones More

by Oswaldop82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José Molina
May 19, 2023 -

Bourne's Auto Center responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Bourne's Auto Center! Mike Kelley General Manager

May 18, 2023

Jose was very patient and willing to work with to fine just what I needed. Everyone else in the dealership went above and beyond to make the transaction possible. Will recommend to all family and friends. More

by ferlopez8585
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Bourne's Auto Center responded

It's great to hear that Jose and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bourne's Auto Center! Mike Kelley General Manager

May 16, 2023

Beware their bait and switch tactics. They’ll tell you the car you are interested in is available, only to suddenly find out it was “just” sold when you walk in the door after a 40+ minut More

by michael.burke1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amy Hymon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Bailey
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Bourne's Auto Center responded

This is extremely unfortunate and we try to do everything we can to prevent this from happening. Things happen quickly and a customer can be in the showroom looking at the vehicle and another sales professional may not even know that. None the less we are disappointed we were unable to earn your business and apologize for the wasted time you spent traveling to the dealership. I can assure you that we do not practice bait and switch tactics. To prevent this from happening we do offer a $300 deposit to hold the vehicle to every customer that inquires about a vehicle. It is extremely disappointing that you will now tell people to avoid our business. Michael Kelley General Manager

May 16, 2023 -

michael.burke1 responded

👎👎

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