Bourne's Auto Center

Wonderful My mother and I came here to trade in our old cars and purchase new ones. We aren’t very familiar with cars in general and the details surrounding wha My mother and I came here to trade in our old cars and purchase new ones. We aren’t very familiar with cars in general and the details surrounding what to look for, etc. The sales associate who helped us (Sue Pereira) was not only helpful and knowledgeable about cars, but also patient with us and genuinely wanted us to be happy with the purchases we made. She went above and beyond what we expected in terms of service and her kindness during this experience made this process enjoyable. We are very grateful for her patience with us and will most definitely recommend this dealership to anyone looking for a car as well as return here when we are ready to get new cars again. More

Thank you Trey!! We went to Bourne’s today and had the BEST experience. We were interested in a specific Jeep which they made readily available upon our arrival to loo We went to Bourne’s today and had the BEST experience. We were interested in a specific Jeep which they made readily available upon our arrival to look at. We really needed a new vehicle due to having our son and they made exactly that happen, all within 4 hours! They worked with us to the best the advantage having another 2 door Jeep we needed to get rid of. Trey was awesome and very helpful (great sense of humor as well which made time fly by). We worked with Matt in the finance department who found us truly the best deal possible considering our situation! We would highly recommend Trey & Matt at Bourne’s Auto center for all your used car needs/wants. LOVING our 4 door Sahara on this beautiful day, thanks guys!! More

Great experience. Easy no haggle Sales and Financecprocess ! I had an excellent experience at Bourne's even though it was an extremely busy day at the Dealership over this President's Day holiday weekend. I fou I had an excellent experience at Bourne's even though it was an extremely busy day at the Dealership over this President's Day holiday weekend. I found the car I was looking for at a great price. Got a very fair deal on my trade and received a very competitive financing rate. The process was very efficient despite the large volume of customers. I drove home that day with my new car - very satisfied. Tre, my salesman was excellent and David the finance manager was a real Pro. I highly recommend them and will be back next time I'm in the market for a car. More

Jose did a nice job with the entire experience Thank you Jose!! Job well done. The day we visited it was very busy but Jose kept us in the loop. Jose was willing to show us several cars but we set Thank you Jose!! Job well done. The day we visited it was very busy but Jose kept us in the loop. Jose was willing to show us several cars but we settled on one early. More

Bought a new Nissan Murano! Great experience in and out fast, traded in my car and shawn weir was great, there were snacks and beverages while you waiting and financing moved thi Great experience in and out fast, traded in my car and shawn weir was great, there were snacks and beverages while you waiting and financing moved things right along! I highly recommend Bourne’s !! More

Great Experience Best experience I've had at a dealership so far. Sue and Carlos were great. I'll be going back in a few weeks to buy my second car. Best experience I've had at a dealership so far. Sue and Carlos were great. I'll be going back in a few weeks to buy my second car. More

Less Stressful and More Respectful! This was the fourth car I've bought and shopping at Bourne's was the least stressful experience. I appreciate the one-price policy, as their price on This was the fourth car I've bought and shopping at Bourne's was the least stressful experience. I appreciate the one-price policy, as their price on the make/model I was interested in was less than at franchiuse dealers. The best was dealing with Sue, who did everything she promised and was very pleasant and professional. I never felt I was being B.S.ed by her. In fact, Sue had helped a good friend find the right car a few weeks before and based on my friends glowing endorsement, I asked to work with Sue. Where I would ding Bourne's practices is when it comes to financing. Here they are just like every other dealership. For example, Matt "had" to tell me about all the extended service contract options although I had already said I wasn't intrerested. I udnerstand that as workers we are often told that there are things we "have" to do and appreciate that he was pleasant and respectful. I wish Bourne's could find a way to manage the financing process that matches their less-stressful sales approach. For example, giving the customer the documents to review instead of expecting that buyers should sign 10 different pieces of paper in fast sequence just because they put it in front of you. This is typical dealer behavior and it takes away from the atypical image of trust and transparancy that Bourne's tries to create on the front-end. I would have preferred to be given the documents all at once and taken 5-10 minutes to read and digest them. In fairness, whenever I questioned something in the docs, Mark was able to stop and go over the information with professionalism and even kindness. Finally, I think the front desk could be better organized. There seemed to be a lot of movement there, but it didn't seem to be doing anything to help customers or even to help their own sales people sale cars. More

Superb customer attention I want to start off by saying that I was referred here by a coworker, and I went in with an open mind. My experience started when I looked at the com I want to start off by saying that I was referred here by a coworker, and I went in with an open mind. My experience started when I looked at the company's online website which is very user friendly. As soon as I finished my inquiry and sent my info, Amy called me withing 5 minutes. The next day when I came in, I was greeted by Trey who made sure to shake my hand and let my wife and I try the different vehicles that we wanted. When we picked out a vehicle, we waited a bit in their comfortable lounge area and it was made sure that we were comfortable. Tory sat us down and asked if we would like some snacks while we waited. We were then brought to financing where Matt came up with some numbers that fit our budget. . After the sale was final and I came in to pick up our vehicle, the service manager John came out and congratulated me on my purchase. I have bought many cars over the years, and I have NEVER had a better experience while buying a car. Thank You so much Mike Nogueira More

Great Place Great People Great Service The staff at Bourne's Auto Center is great they treated me with a lot of respect and and they take care of you like your family I recommend anybody to The staff at Bourne's Auto Center is great they treated me with a lot of respect and and they take care of you like your family I recommend anybody to come there and buy a car because you're going to walk away with a great deal and a great car and great service... and I'm also like to thank my car dealer Jose Garcia for taking care of me as this is my third car buying from Bournes Auto Center.... More

Awesome place, awesome customer service Bourne's is great because they have "no hassle" prices, so the cars are in the ballpark of market value already and you don't have to waste hours hagg Bourne's is great because they have "no hassle" prices, so the cars are in the ballpark of market value already and you don't have to waste hours haggling. On top of that, my sales reps Mark was extremely easy to work with, not at all pushy, and patient with the multiple cars I test drove. He even reserved a car in advance via a refundable deposit!! He also followed up with me days later and made sure I was happy with everything, and provided me a Carfax copy I requested. All in all, despite it being a busy Saturday when I visited the dealership, I was able to go in at noon and test drive multiple cars, select one I wanted to buy (at a good price), get the paperwork done and drive it home on the same day! Highly recommend this place- good service, good selection, and good prices! More