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Bourne's Auto Center

South Easton, MA

4.9
4,915 Reviews
Our partnership with DealerRater has allowed us to take our customers feedback and continue to improve our operations everyday. You may find dealers that have more reviews than Bourne's Auto Center but we can assure you that not only do we sell more pre-owned cars than any other dealer, new or used, our reviews are REAL! What do we mean? We don't pressure our customers to write review. For example we don't setup a kiosk at our dealership to pressure our customers into writing a review, we don't compensate our sales associates or customers to write reviews, and we don't tell our customers to give us all 5's. Lastly, we respond to EVERY review! If you had a positive experience write about it and tell your friends and family. If you didn't have the experience we demand of ourselves, call us!
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135 Belmont Street

South Easton, MA

02375

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Showing 4,915 reviews

September 22, 2020

Jose was knowledgeable and easy to work with. I was in and out of there within 2 hours with a new car. I’d highly recommend him and Bourne’s Auto Center. More

by Jdill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Bourne's Auto Center responded

Thank you for your recommendation and 5-star review of your experience shopping with us at Bourne's Auto Center! Our purchasing process is designed to be quick and easy to allow our customers to get in and out without spending their whole day at the dealership. Jose Garcia is a superb sales professional and I can assure you that it was his pleasure to assist you with the purchase of your new vehicle! Please do not hesitate to reach out to us if you need any further assistance. Thank you, Brendan Rockey Marketing and Social Media Coordinator

September 18, 2020

A very easy and stress free car buying experience! This was my first car purchase and I couldn’t have asked for a better experience! More

by Emily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Bourne's Auto Center responded

Emily, thank you for your kind words and positive review of your experience shopping with us! Our purchasing process is designed. tobe no-hassle and stress-free to ensure our customers have an enjoyable car buying experience. I can assure you that it was our pleasure to assist you with the purchase of your vehicle and please do not hesitate to reach out to us if you need any further assistance. Thank you, Brendan Rockey Marketing and Social Media Coordinator

September 17, 2020

Took them over four hours for me to be able to purchase my vehicle! Then when the car was ready, they forgot to tell me they do not do inspection stickers here AND that I have a washer fluid pump problem t More

by Car buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tori Gourdin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Bourne's Auto Center responded

We are sorry that you did not have the quick and easy experience most of our customers have experienced with our team. We are not perfect but we do our very best everyday. We will use this feedback as a way to improve. Thank you for your business and your feedback. Michael Kelley General Manager

September 15, 2020

Had a great experience with Bourne’s Auto Center. Trevon Hubbard was so professional and helpful with my recent purchase. He handled everything so well. More

by Mansfield Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevon Hubbard
Sep 28, 2020 -

Bourne's Auto Center responded

Thank you for your kind words and 5-star review! We are committed to providing all of our customers with the highest level of service to ensure that they have an excellent car buying experience. Trevon Hubbard is an outstanding sales professional and I can assure you that it was his pleasure to assist you with the purchase of your vehicle! Please do not hesitate to reach out to us if you need any further assistance. Thank you, Brendan Rockey Marketing and Social Media Coordinator

September 15, 2020

Worst service ever I pushed my car at Bourne in December 2019 when the sale me the car the car already had a blind spot problem, they told me they fixed everything after 2 moths the car had the same problem More

by Aniluschantal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tori Gourdin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Bourne's Auto Center responded

We are sorry you had an issue with your blind spot monitoring system. I am glad we were able to get this resolved. If you have any further questions or concerns please do not hesitate to contact me directly. Thank you for your business. Michael Kelley General Manager

September 15, 2020

I had an amazing experience at Bourne’s Auto. Everybody was very attentive, friendly, and helpful. I hope my car lasts a long time, but I will definitely be back when I need another! More

by mollypage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Bourne's Auto Center responded

Molly, thank you for your kind words and 5-star review! We are committed to providing all of our customers with the highest level of service to ensure that our customers have an amazing experience shopping with us. I can assure you that it was our pleasure to assist you with the purchase of your vehicle and please do not hesitate to reach out to us if you need any further assistance. Thank you, Brendan Rockey Marketing and Social Media Coordinator

September 15, 2020

I love their services. My experience there was the best. I will recommend anyone to buy a car in there. I’m happy and excited with my new car. Thank you so much for the help. More

by Annaxd809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Molina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Bourne's Auto Center responded

Thank you for your recommendation and 5-star review! We are committed to providing all of our customers with the highest level of service to ensure that they have an enjoyable experience shopping with us. I can assure you that it was our pleasure to assist you with the purchase of your Jeep Grand Cherokee and please do not hesitate to reach out to us if you need any further assistance. Thanks again, Brendan Rockey Marketing and Social Media Coordinator

September 14, 2020

This is my 3rd time buying from Bourne's and I plan on coming here for any future purchases. As always our experience was great! This was my first time working with Jose and he was super easy to work with More

by catecough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Bourne's Auto Center responded

Thank you for your continued business and positive review! It is our goal to provide all of our customers with this same outstanding service and convert them into lifetime customers. Jose Garcia and Shawn Saunders are fantastic members of our team at Bourne's and I can assure you that it was their pleasure to assist you with the purchase of your Jeep! We look forward to seeing you again the next time you are in the market for a vehicle and please do not hesitate to reach out to us if you need any further assistance! Thank you, Brendan Rockey Marketing and Social Media Coordinator

September 13, 2020

No pressure, easy to work with staff. Relaxed atmosphere. Nothing like manufacturer dealers, there aren't hidden fees, what you see is what you get (plus reasonable doc fees). Highly recommended. More

by Bears1mama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Mead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Bourne's Auto Center responded

Thank you for your recommendation and 5-star review! We believe it is essential to be transparent with our customers by telling them the price of the car and all fees upfront, so they know what they will be paying from the moment they walk into our dealership. I can assure you that it was our pleasure to assist you with the purchase of your vehicle, and please do not hesitate to reach out to us if you need any further assistance. Thanks again, Brendan Rockey Marketing and Social Media Coordinator

September 12, 2020

After looking at many cars over the last few months I was able to find the right vehicle and I couldn’t have done it without the help of Carlos Machado and David Pair. These two guys have been my car buying More

by 2014 Q50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Bourne's Auto Center responded

Thank you for your continued business over the past decade and 5-star review! Our purchasing process is designed to be no-hassle and stress-free to offer our customers a smooth and easy car buying experience. Carlos Machado and David Pair are outstanding members of our sales team at Bourne's and I can assure you that it was their pleasure to assist you with the purchase of your 2014 Infiniti Q50! We look forward to seeing you the next time you are in the market for a vehicle and please do not hesitate to reach out to us if you need any further assistance. Thanks again, Brendan Rockey Marketing and Social Media Coordinator

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